This page contains an overview of how the City of Doncaster Council uses information about you. It also contains links to other pages that set out how we use your information for specific services we provide (these are sometimes known as 'privacy notices' or 'fair processing notices').

The information on this page (and the privacy notices it links to) may sometimes change, so you should revisit these, and any other relevant pages, from time to time.

Data protection and privacy

The City of Doncaster Council is committed to protecting your privacy online. The law sets out a framework for what we can do with your personal information (information by which you can be identified: your name, address, email etc.) and it also gives you certain rights over your information. These laws are the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

There are a number of forms on the site which might ask for information about you. These might be feedback requests about a particular service or a questionnaire that forms part of a consultation document. In most cases, you are not required to provide us with any personal details. If we do require personal information, then the reasons for this will be stated on the individual form or questionnaire, and a link to one of the privacy notices which hold more detailed information, and which you can browse in the section below, will also be included.

The Council maintains a security presence in our One Stop Shop, the security guards will be present when some personal information is disclosed through your visit to the Council’s building, please be assured that these individuals are subject to the laws governing privacy and confidentiality and their company’s privacy notice can be found here https://constant-services.com/privacy 

Children’s privacy

Any personal information submitted to this site by young people or children will not be used for any purposes other than monitoring activity on the site. It is especially important to protect children’s privacy online and we would encourage parents and guardians to spend time online with their children to participate in and monitor their children's activity.

We encourage schools to monitor their students' activity on the website, especially where they are submitting forms or questionnaires as part of their studies.

Children's Social Care Information

The privacy notice at the following link explains how we look after and protect this personal information and also data provided to us if you apply for a job in children's social care:
Children's Social Care Information - Privacy Notice

How will your information be used?

The privacy notices below set out how your information will be used by the Council to provide services to you and to carry out our duties.  

Privacy Notices

16-24 Employment Hub - Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information to provide you with the 16-24 Employment Hub service.

2 Year Old Funding Application Privacy Notice
- sets out what you need to know about how the City of Doncaster Council will use your and your child's information in relation to your application for 2 year old funding.

Accounts Payable Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information for the Accounts Payable Service in accordance with the Local Government Finance Act 1988.

Active Communities Grant Programme sets out what you need to know about how the City of Doncaster Council will use your information for the administration of the Active Communities Grant programme.

Adult Social Care Privacy Notice - sets out how the City of Doncaster Council will support you and your family and meet our legal responsibilities.

Advance Teams - Careers Prospectus Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information for the creation and distribution of the careers prospectuses.

Affordable Warmth Programme - sets out what you need to know about how the City of Doncaster Council will use your information to deliver the Affordable Warmth Programme.

Age Friendly Doncaster - Privacy Notice - sets out what you need to know about how City of Doncaster Council will use your information for the development of an age friendly baseline assessment and report, state of ageing report and subsequent action plans. 

Alarm Receiving Centre - Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information for the administration of the Home Alarms Service.

Allotment Service Privacy Notice -sets out what you need to know about how the City of Doncaster Council will use your information for the purpose of allocating you an allotment, and the management of your tenancy. 

Armed Forces and Veterans Support - Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information for the purpose of providing support to our armed forces community.

Asylum, Migration Integration Fund Project - sets out what you need to know about how the City of Doncaster Council will use your information for the Asylum, Migration Integration Fund Project.

Automated Business Reception - sets out what you need to know about how the City of Doncaster Council will use your information for the automated business reception system.  

Be Well @ Work Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information for the purpose of administering and managing the ‘Be Well @ Work’ Workplace Health Offer.

Be Well Doncaster
- sets out what you need to know about how the City of Doncaster Council will use your information for the Be Well Doncaster Programme.

Be Well Doncaster including Togetherall - sets out what you need to know about how the City of Doncaster Council will use your information for the Be Well Doncaster Programme including Togetherall

Benefits Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information for the administration of Housing Benefit, Council Tax Reduction, Free School Meals, applications to the Mobility Travel Pass scheme and for any other benefits and allowances the Benefits section may be required to administer

Births, Marriages, Deaths and Nationality Privacy Notice
- explains how the information the City of Doncaster Council collects about you is used for births, marriages, deaths and nationality and your rights in relation to that information.

Blue Badge Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information for the administration of the Blue Badge Service.

Booking Football Pitches - sets out what you need to know about how the City of Doncaster Council will use your information for the booking of local football pitches. 

Born and Bred in Doncaster Study (BaBiD) Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information for the Born and Bred in Doncaster Study.

Business Doncaster Key Account Management Programme Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information for the purpose of providing strategic business support to your business and for marketing updates of other information that maybe useful to your business or sector. 

Business Grant Schemes - Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information for the purpose of assessing and processing your grant application.

Business Rates - sets out what you need to know about how the City of Doncaster Council will use your information for Non-Domestic Rates (Business Rates) in accordance with the Local Government Finance Act 1988.

Buy Doncaster Privacy Notice - sets out how the City of Doncaster Council will use your information when you sign up to the Buy Doncaster service

Chaperone Licence Application - sets out what you need to know about how the City of Doncaster Council will use the information gathered from you in connection with your Chaperone Licence application.

Child Care Providers in Doncaster - sets out what you need to know about how the City of Doncaster Council will use your information as a child care provider in Doncaster.

Children's Commissioning Privacy Notice - sets out what you need to know about how the Children's Commissioning team will use your information.

Children's Social Care Information - Privacy Notice - sets out how the City of Doncaster Council Children's Social Care teams will use your information.

Civic Mayor Awards
- sets out what you need to know about how the City of Doncaster Council will use your information when receiving and processing nominations for the Civic Mayor Awards.

Community Directory - sets out what you need to know about how the City of Doncaster Council will use your information for the Community Directory.

Community Wealth Builder Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information for the Community Wealth Builder Support Services.

Compassionate Approach to Weight Survey Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information. The City of Doncaster Council’s Public Health team has adopted a new Compassionate Approach to Weight.

Compassionate Approach Public Engagement group - sets out what you need to know about how City of Doncaster Council will use your information for participation in the Compassionate Approach Public Engagement group

Council Governance Service - sets out what you need to know about how the City of Doncaster Council will use your information for the functions of Governance Services. 

Council Tax Privacy Notice
- sets out what you need to know about how the City of Doncaster Council will use your information for the administration of Council Tax. This includes the billing, collection and recovery of Council Tax in accordance with the Local Government Finance Act 1992.

DEFRA Property Flood Resilience Recovery Support Scheme Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information for the provision of funding to improve flood resilience in properties.

Dementia Research Consultation - sets out what you need to know about how the City of Doncaster Council will use your information for the development of a Doncaster Dementia Strategy and relevant action plans.

Domestic Abuse Information Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information in relation to domestic abuse and domestic homicide reviews.

Doncaster Delivering Together - Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information to create videos to accompany the Council’s new borough strategy – Doncaster Delivering Together

Doncaster in Bloom Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information for the Doncaster in Bloom Competition.

Doncaster Music Service / Doncaster Music Education Service Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information for the Doncaster Music Service / Doncaster Music Education Service.

Doncaster Events - Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information when you are organising or staging an event in Doncaster.

Doncaster Food Plan - Privacy Notice - sets out what you need to know about how City of Doncaster Council will use your information for the Food Plan consultation work.

Doncaster Future Parks - Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information for surveys it carries out to gather your opinion on Doncaster parks and open spaces.

Doncaster Libraries - Privacy Notice - sets out what you need to know about how Doncaster Libraries will use your information when you become a library member.

Doncaster Local Records Centre - sets out what you need to know about how the Doncaster Local Records Centre (DLRC) at the City of Doncaster Council will use your information that you send to us 

Doncaster NHS Health Checks - Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information for the purpose of commissioning and contract management of Doncaster’s NHS Health Checks Service.

Doncaster SENDIAS - sets out what you need to know about how the City of Doncaster Council will use your information in relation to your enquiry to Doncaster Special Educational Needs and Disability Information, Advice and Support (SENDIAS).

Doncaster Social Care Academy - sets out what you need to know about how the City of Doncaster Council (Social Care Academy) will use your information to match you with available job vacancies in the Social Care Academy job pool and, if matched, share your data with Social Care providers for recruitment and employment purposes.

Doncaster Transition Team - sets out what you need to know about how the City of Doncaster Council will use your information for the purpose of ensuring that pupil information is transferred from primary schools to secondary schools (or other specialist setting).

Doncaster Tree Challenge - sets out what you need to know about how the City of Doncaster Council (the Council) will use your information for the Doncaster Tree Challenge project

Early Help Privacy Notice - sets out how the City of Doncaster Council’s Early Help services and systems hold information about you, how we collect it, how we use it and may share it.

Early Years Entitlement - sets out what you need to know about how the City of Doncaster Council will use your information for the sharing of Early Years Entitlement Data and individual assessment data.

Early Years Funding Claims Processing - Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information for the Early Years Funding Claims Processing.

Educational Psychology Service - sets out what you need to know about how the City of Doncaster Council will use your information for the involvement of the Educational Psychology Service (EPS)

Elected and Co-opted Members - sets out what you need to know about how the City of Doncaster Council will use your information for the purpose of managing the administration of elected and co–opted Members.

Electoral Candidates and Agents - sets out what you need to know about how the City of Doncaster Council will use your information in relation to electoral candidates, agents and assentors to candidate nomination papers.

Electoral Services Privacy Notice - sets out what you need to know about how the Electoral Registration Officer (ERO) and Returning Officer (RO) will use your information for Electoral Services.

Electric Vehicle Charging Infrastructure Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information for the provision of electric vehicle charging infrastructure

Enforcement – Environmental and Parking Privacy Notice
- sets out what you need to know about how the City of Doncaster Council will use your information to enforce environmental law and regulate parking

Environmental Pride Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information for the provision of support/funding for Environmental Pride projects. 

Family Hubs - Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information in Family Hubs.

Financial Assessment for Social Care - sets out what you need to know about how the City of Doncaster Council will use your information for the administration of financial assessments for social care services.

Fostering Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information for the Fostering Service.

Funding Newsletter - Privacy Notice
- sets out what you need to know about how the City of Doncaster Council will use your information for the distribution of the monthly funding newsletter and relevant funding newsflash information by the Policy, Insight and Change Team

Get Doncaster Moving Case Studies Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information as a case study for the Get Doncaster Moving campaign. 

Granicus GovDelivery Resident Email Communications Privacy Notice - sets out what you need to know about how City of Doncaster Council will use your information for the purpose of communicating with residents via the email communications system Granicus GovDelivery.

Healthy Learning, Healthy Lives (HLHL) and Pupil Lifestyle Survey Privacy Notice
- sets out what you need to know about how the City of Doncaster Council will use your information for the Pupil Lifestyle Survey and Healthy Learning, Healthy Lives. 

Heritage Services - Privacy Notice
- sets out how your personal information is collected, used, and shared when you visit or contribute to the Heritage Services site.

Hexthorpe Public Space Protection Order - Consultation - Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information to conduct and carry out a consultation on the renewal of the Hexthorpe Public Spaces Protection Order (PSPO)

Highways Debt Recovery - Privacy Notice - sets out what you need to know about how City of Doncaster Council will use your information for the purpose of checking financial status of an individual with regards to potential debt recovery for default works undertaken using powers under the Highways Act 1980

Highway Network Management - Privacy Notice
 - sets out what you need to know about how the City of Doncaster Council will use your information for the purpose of carrying out our duties and functions in relation to the management of the highway network.

Home Energy Efficiency Grants - Privacy Notice - relates to data collected under the Domestic Energy Efficiency Scheme operated by the City of Doncaster Council, which will be funded by either CDC, OFGEM or the Department for Energy Security and Net Zero.

Homes for Ukraine - Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information for the purpose of the Homes for Ukraine Scheme, set up by the UK Government.

How we use child and young person information - Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information for the sharing of school and pupil level data.

Individual Support Programme (IPS) for Substance Misuse - Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your anonymised information for the purpose of contract monitoring the IPS service. The IPS Employment Support Provider will hold the client information.

Information from the Doncaster Community Fund Members Ward Budget Allocation - COVID-19 - sets out what you need to know about how the City of Doncaster Council will use your information for the purpose of determining your grant application from the Doncaster Community Fund.

Information Requests - Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information when you contact us to make a request for information.  

In-Patient Detox Provision - Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information for In-Patient Detox Provision.

Inpress Orders - sets out what you need to know about how the City of Doncaster Council will use your information for the provision of printed materials.

Interpretation and Translation Service - sets out what you need to know about how the City of Doncaster Council will use your information to provide an interpretation and translation services.

Junior Civic Mayor - sets out how the City of Doncaster Council will use your information for the purpose of receiving and processing nominations for the Junior Civic Mayor programme.

Leadership Development Participant Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information for the purpose of managing your participation in the Leadership Development Programme.

Licensing Privacy Notice - sets out how the City of Doncaster Council will use your information for the processing of Licensing notices, determination of applications, compliance monitoring and, where required, enforcement action.

Local Assistance Scheme - sets out what you need to know about how the City of Doncaster Council will use your information to provide the Local Assistance Scheme.

Local Sites Privacy Notice - sets out how the City of Doncaster Council use your information for the identification, designation and conservation of land of recognised wildlife and geological value (Local Sites).

Local Solutions - sets out how the City of Doncaster Council use your information for the Local Solutions Model and Group.

Multi Agency Secondary Triage - Doncaster Inclusion Service Privacy Notice - sets out what you need to know about how the City of Doncaster Council's Inclusion Team, as part of the Doncaster Multi-Agency Secondary Triage Meeting, will use your/your child's information for the purpose of identifying services that are required to support a child’s social, emotional or mental health within school.

National Fraud Initiative  

Parents Accessing Early Years and Childcare Provision - Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information on children in order to help administer education and family services. 

Peer Support Groups - Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information in relation to the Peer Support Groups it facilitates and hosts.

Perinatal Mental Health Public Engagement Group - Privacy Notice - sets out what you need to know about how City of Doncaster Council will use your information for participation in the perinatal mental health public engagement group. 

Pest Control Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information for the Pest Control Service 

Planning service Privacy Notice - sets out how the City of Doncaster Council will use your information in the course of our work as a Local Planning Authority.

Prevent/Channel - Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information for the national Prevent agenda.

Private Landlord – Data Privacy Notice - sets out what you need to know about how City of Doncaster Council will use your information for improving service delivery within the Private Sector Housing.

Public Rights of Way - sets out what you need to know about how the City of Doncaster Council will use your information for the purpose of carrying out our duties and functions in relation to public rights of way.

Remake Learning Festival - Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information when you and/or your organisation register to participate in Remake Learning Festivals.

Residential Stock Condition Survey Privacy Notice
- sets out what you need to know about how the City of Doncaster Council will use information for the Residential Stock Condition Survey.
 
Resilience and Emergency Planning - Planning Preparation and Response Privacy Notice - sets out what you need to know about how the Resilience and Emergency Planning team at the City of Doncaster Council will use your information in the preparation and response to an Emergency or Business Continuity situation.

Resilience and Emergency Planning - Supporting People During Emergencies Privacy Notice - sets out what you need to know about how the Resilience and Emergency Planning team at the City of Doncaster Council will use your information in the event of, and during, an emergency situation.

Rough Sleeping, Drug and Alcohol Treatment Grant Privacy Notice - sets out what you need to know about how the City of Doncaster Council (the Council) will use your information for the purpose of collating information on uptake of drug and alcohol treatment by people who are rough sleeping or at risk of rough sleeping.

School and Nursery Applications - sets out what you need to know about how the City of Doncaster Council uses information about you and your child to consider applications for admission to school, including school nursery classes and requests for school transfers.

School Governance Service - sets out what you need to know about how the City of Doncaster Council will use your information for the clerking service to schools and academies and recruitment of Governors.

Service for Children with a Hearing Impairment - sets out what you need to know about how the City of Doncaster Council will use your information for the Service for Children with a Hearing Impairment.

Shaping Places for Healthy Lives Workshops - sets out what you need to know about how the City of Doncaster Council will use your information for the participation in workshops as part of the Shaping Places for Healthy Lives bid.

Short Breaks Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information for the purpose of implementing and reviewing Short Break Services.

Special Educational Needs (SEN) and Disabilities Service - sets out what you need to know about how the City of Doncaster Council will use your information for the Special Educational Needs (SEN) Service.

Stronger Families - sets out what you need to know about how the City of Doncaster Council will use your information for the Stronger Families Programme.

Syrian Refugee Resettlement Programme - sets out what you need to know about how the City of Doncaster Council will use your information for the Syrian Refugee Resettlement Programme.

TIE Applications - Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information when you complete a TIE Application Form.

Travel Assistance Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information so that we can provide appropriate travel assistance. 

Volunteers - sets out what you need to know about how we will use your information if you choose to volunteer for a City of Doncaster Council Service.

'Walk and Wheels' Active Travel Social Prescribing Project - Privacy Notice - sets out what you need to know about how City of Doncaster Council will use your information to enable us to deliver the ‘Walk and Wheels’ Active Travel Social Prescribing Project.

Waste and Recycling - Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information for the waste and recycling service.

We Support Our Mums Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information for the We Support Our Mums programme.

Welfare, Benefits & Tribunal Service (WBAT) - Privacy Notice - sets out what you need to know about how the City of Doncaster Council will use your information for the Welfare Benefits and Tribunal Service provided by Dial Doncaster

Willow Grange Development Service Charge, Lakeside, Doncaster - Privacy Notice - sets out what you need to know about how City of Doncaster Council will use your information for the billing and collection of the service charge payable to the council for the upkeep of the lake and its immediate environs at Lakeside, Doncaster.

Winter Warmth Fund - Privacy Notice - sets out what you need to know about how City of Doncaster Council will use your information for the administration of the Winter Warmth Fund.

Young Carers - sets out what you need to know about how the City of Doncaster Council will use your information as a young carer.

We also use your information more generally in the following ways:

Apply for it and Report it forms

When you make an enquiry using one of these forms we ask for your email address so that we can respond to your query. If you give us additional personal details we will be able to better understand how people use our site, such as which sections of our community have access to, and use, the Internet. This will help us to develop the site for everyone, regardless of age, gender, disability or ethnic origin.

Pay for it

In order for you to provide payment for services such as replacement bins, council tax and fines, you will be redirected to paycapita.com (Pay360) website
  • your transaction will take place within a secure payment system
  • we use Secure Socket Layer (SSL) technology, a standard supported by most major internet browsers all of your personal and card details are protected using 128 bit encryption when transmitted over the internet
  • your card details are stored on a server behind a secure firewall, only authorised personnel may access this information
  • Any information you input on this website will be processed and stored in line with their privacy notice, which can be found here: Privacy and Legal | Access Paysuite

Cookies

Information on how your use of our website might be tracked can be found on our Cookies page.

Single customer account

The Council are introducing a Single Customer Account which will enable the Council to provide a better service to its customers by ensuring information held is accurate and up to date, this will be achieved by linking up their records across the Council and also by receiving further information from other relevant outside organisations. The Single Customer Account will provide an overview of the services each customer receives from the Council and all information received and held will be kept secure and confidential and used in accordance with data protection law.

My Doncaster account

Linked to the Single Customer Account, My Doncaster is your unique account on our website. By registering and signing in, you are able to do things like keeping track of any requests you’ve made with us for service, get email updates on them and bookmark pages. We’ll be developing new features in future too.

My Doncaster is integrated with our Google Analytics account which allows us to more accurately track your visits by combining them no matter what choice of device you use. By having accurate visitor data, it helps us make more informed decisions when developing and improving the website.

In order for us to integrate My Doncaster and Google Analytics, we agree not to upload any data that allows Google to personally identify an individual (such as certain names, social security numbers, email addresses, or any similar data), or data that permanently identifies a particular device (such as a mobile phone’s unique device identifier if such an identifier cannot be reset), even in hashed form. You can opt out of Google Analytics tracking if you want to.

My Doncaster smartphone/tablet computer app

The My Doncaster app has been developed for the Council and is hosted by iTouch Vision Global. Any personal information you enter through the My Doncaster App, including your registration details, will only be available to Doncaster Council or the hosting company for the purposes of administrating the My Doncaster app.

Google Analytics - advertising

We have enabled Google Analytics features to allow us to collect data about the traffic which comes to our site. This information could be use to "remarket" services of interest to our visitors on other sites using Google AdWords. The aim is to make sure that any advertising we create is as relevant as is reasonably possible to our audience. You can opt out of Google Analytics tracking if you want to.

Facebook Pixel

We have installed a 'tracking pixel' that works on all of our pages to help us learn more about Facebook users' interests in the site. This information is then used to create 'custom audiences' within Facebook to potentially allow us to create Facebook adverts targeted at members of these 'custom audiences'. The aim is to make sure that any advertising we create is as relevant as is reasonably possible to our audience.

You can read more about the Facebook Pixel on their website  and you can opt out of receiving these targeted adverts by visiting the Your Online Choices website or the Facebook advert preferences page.

Integrated Doncaster Care Record (iDCR)

More details on how your information is used can be found on the privacy notice for the iDCR.

Artificial Intelligence

To enable residents to self-serve rather than waiting for council staff to be available we provide an automated service using a chat bot and a speech bot. Such technology uses artificial intelligence (AI) to either respond in chat text or speech respectively providing self service to residents on a wide range of devices. This is does not replace existing services or channels to reach the council. The council remains committed to ensuring a wide range of access to services.

The AI chat bot and speech bot are capable of providing information and services such as bin collections. To achieve this it collects resident’s personal information to ensure it can efficiently provide the service. Prior to any personal information being collected and retained residents will be informed that the AI is recording the information and given the choice to proceed or not. The council only records information that is necessary to provide the service which uses the same data sources and information as other channels such as phone, face to face and the website.

The council will retain your personal information for the provision of services to you and to maintain a record of services obtained and provided. The AI itself is task orientated and is only capable of providing information and services that the City of Doncaster Council provides.

 Other information you should know

Who will your information be shared with?

This authority is under a duty to protect the public funds it administers and to this end may use the information that you provide for the prevention and detection of fraud. It may also share your information with other bodies responsible for auditing or administering public funds for these purposes. This will involve regular data matching exercises. Data matching is where information held on one computer system is compared electronically with information from one or more other computer systems, for example,The Cabinet Office via the National Fraud Initiative will compare various data sets such as the information from Council Tax and The Electoral Register to identify fraud or error.  (Please see information on the goverments website in relation to this: NFI Fair Processing Notice)

Revenues data, which includes Council Tax and Business Rates information, may also be provided to, and used for checks with other Council departments where it is needed by them to carry out their functions. For example, data can be used to help identify properties that have been empty for a while to encourage owners to bring them back into use and schools may also check Council Tax records where there are enquiries relating to pupil admissions. Customer names and contact addresses are also being held by Doncaster Council for the introduction of a single customer account. This will benefit residents in the future by reducing the number of times a customer needs to notify the Council of a change. We will tell you more about this as it develops.

Revenues data may also be shared with other organisations where data protection law allows this to happen. For example, information may be shared with the Police, or HM Revenues and Customs if it is needed to prevent or detect a criminal offence, or carry out a prosecution or to assess or collect any tax or duty.

Doncaster Council will also use Credit Reference Agencies and will undertake internal  initiatives to carry out data matching to identify potential fraud.

How long will we keep your information?

We will keep your information for only so long as is necessary – the specific privacy notices (links in the section above) for each service details the timescales for each activity.

Your rights

The law gives you specific rights over your information.  These rights are:

  • to be informed of our use of information about you;
  • of access to information about you;
  • rectify information about you that is inaccurate;
  • to have your information erased (the ‘right to be forgotten’);
  • to restrict how we use information about you;
  • to move your information to a new service provider;
  • to object to how we use information about you;
  • not to have decisions made about you on the basis of automated decision making;
  • to object to direct marketing; and,
  • to complain about anything the Council does with your information (please see the next section).

Some of the rights listed above apply only in certain situations, and some have a limited effect.  Your rights are explained further in the Individuals Rights Procedure on our website, as is how to make a request under one or more of them.

You can access information about yourself by making a subject access request.

Data Protection Officer (DPO)

The Council is required by law to have a DPO.  The DPO has a number of duties, including:

  • monitoring the Council’s compliance with data protection law;
  • providing expert advice and guidance on data protection;
  • acting as the point of contact for data subjects; and,
  • co-operating and consulting with the Information Commissioner’s Office (see ‘Complaints’ below).

 The Council’s Data Protection Officer can be contacted by email at information.governance@doncaster.gov.uk

Complaints

If you are unhappy with the way in which your information has been handled you should contact the Council’s Data Protection Officer so that we can try and put things right.

Alternatively, and if we have been unable to resolve your complaint, you can also refer the matter to the Information Commissioner’s Office (ICO).  The ICO is the UK's independent body set up to uphold information rights, and they can investigate and adjudicate on any data protection related concerns you raise with them.  They can be contacted via the methods below:

Website:                     https://ico.org.uk

Telephone:                  0303 123 1113

Post:                           Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Web form security

Please note that all forms and questionnaires are returned to our customer relationship system by a secure TLS connection. If you have concerns regarding completing our forms or questionnaires on-line, please contact us using the appropriate details provided to arrange an alternative method.

For more information regarding the security the Council implements in respect of the information we hold please see the Information Security Policy in the Downloads & Resources Section below.

Third Party sites

Third party internet sites that you can link to through the City of Doncaster Council Web Site are not controlled by us, and any personal information you enter through these sites are subject to the individual sites' Privacy and Security policies. City of Doncaster Council Web Site Partners cannot accept any responsibility or liability for these sites.

Data Protection Impact Assessments

Since the introduction of the General Data Protection Regulation it has become mandatory for organisations to carry out Data Protection Impact Assessments in certain circumstances.  For further information please visit the following page: Data Protection and the General Data Protection Regulation.

 

 

 

Last updated: 24 May 2024 16:11:01

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