Benefits Privacy Notice
This Privacy Notice sets out what you need to know about how the City of Doncaster Council (the Council) will use your information for the administration of Housing Benefit, Council Tax Reduction, Free School Meals, applications to the Mobility Travel Pass scheme and for any other benefits and allowances the Benefits section may be required to administer. You should make sure you read and understand this notice before submitting your information to us.
What information about you do we collect?
- personal information such as: your name, address, date of birth, national insurance number, household information, employment and benefit details, income and expenditure details and financial details
- contact details including your postal address, telephone number, email address
- sensitive personal information such as: information about your physical and mental health
How do we collect information about you?
- from online applications and reporting of change in circumstances
- from telephone calls
- from incoming correspondence such as emails/letters/forms
- face to face with one of our employees or one of our partners
- from third party sources who have a duty to share information to meet our statutory obligations, including the Department for Work and Pensions, HMRC, registered social landlords and other local authorities
- from third party credit searches and data matching exercises conducted through the National Anti-Fraud Network
How will your information be used?
- to carry out benefit assessments and provide advice about entitlement to benefits
- to process Housing Benefit, Council Tax Reduction, Mobility travel pass and Free school meal applications
- to process any other benefits or allowances we are required to administer
- to process and consider appeals for benefit decisions
- to maximise your income and source any additional financial help for you
- to assist with the prevention, investigation and prosecution of fraud
- for statutory requirements, for example reporting to and administration on behalf of central government
The Legal Basis for using your information
In some circumstances we collect special category data about your health and disabilities. We have a legal basis of substantial public interest to process this information for these purposes (GDPR Article 9 2 (g)).
The processing of your data is necessary to comply with various regulations but not limited to:
- Housing Benefit Regulations 2006
- Social Security Administration Act 1992 and the statutory instruments arising from that Act
- Local Government Finance Act 1992
- Council Tax Support Scheme (prescribed requirements) (England) 2012 regulations
- Child Support, Pensions and Social Security Act 2000
- Discretionary Financial Assistance Regulations 2001
Who will your information be shared with?
- Other internal departments, for example Council Tax, financial services
- Government departments, for example Department for Work and Pensions, HM Courts and Tribunals Service
- Other Local Authorities
- Your Councillor or MP (as your representative)
- National Fraud Initiative
- Policing Authorities for the prevention and detection of a crime
- Housing Associations and private landlords
- Schools and Academies
How long will we keep your information?
- to be informed of our use of the information we hold about you;
- to access information we hold about you;
- rectify information about you that is inaccurate;
- to have your information erased (the ‘right to be forgotten’);
- to restrict how we use information about you;
- to move your information to a new service provider;
- to object to how we use information about you;
- not to have decisions made about you on the basis of automated decision making;
- to object to direct marketing; and,
- to complain about anything the Council does with your information (please see the ‘Complaints’ section below).
You can request information about yourself by making a subject access request and view the document named above on the Council’s Data Protection webpage.
Data Protection Officer (DPO)
- monitoring the Council’s compliance with data protection law;
- providing expert advice and guidance on data protection;
- acting as the point of contact for data subjects; and,
- co-operating and consulting with the Information Commissioner’s Office (see ‘Complaints’ below).
Alternatively, if we have been unable to resolve your complaint, you can also refer the matter to the Information Commissioner’s Office (ICO). The ICO is the UK's independent body set up to uphold information rights, and they can investigate and adjudicate on any data protection related concerns you raise with them. They can be contacted via the methods below:
Telephone: 0303 123 1113
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
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