Find out how to pay your Council Tax, apply for discounts, register a change in your circumstances and more.

Do it online

Do you know, live with, or care for somebody who is living with Alzheimer's or Dementia? Depending on the household circumstances, a Council Tax discount might apply. Visit the Council Tax discounts and exemptions page to learn more.

Information, advice & guidance

WARNING – Please be aware of the following scams operated by fraudsters

Direct Debit Indemnity Fraud

Doncaster Council has become aware of a potential fraud related to reclaiming Direct Debit payments.

Residents may be contacted by or be tempted to respond to adverts from fraudsters offering help to reclaim Council Tax payment or other payments paid by Direct Debit.

As part of this fraud, the fraudster will ask you for your bank details. If provided, the fraudster will initiate Direct Debit indemnity claims for monies previously paid by Direct Debit. Once these claims are paid, the fraudster quickly transfers any funds from the victim’s bank account.

As a result of the Direct Debit indemnity claims, victims are left with large Council Tax (or other) debts to re-pay to Local Authorities or other organisations, whilst the fraudsters have gone with substantial funds. 

If you are approached by fraudsters or have been affected by any fraud please contact Action fraud online, or by phone on 0300 123 2040.

Council Tax Refund scams

We are aware of a phishing scam operating in our area and encourage residents to remain vigilant.

Residents have reported receiving telephone calls, emails and text messages from fraudsters claiming to be from their Local Authority or City Council. These messages state that they are due a refund from their Council Tax and request bank account details.

We will never request your bank details in this way. If you are due a refund from your Council Tax or there has been any change to your Council Tax we will send you a bill to show this. If you pay your Council Tax by Direct Debit, we  already hold your details and would refund you into the same bank account. If we do not hold your bank account details, we would send you a refund cheque through the post.

If you do receive what you think is a fraudulent call, do not give out your personal or bank account details and terminate the call. 

If you want to check that the contact you have received is genuine, you can view your Council Tax account online, or you can contact us direct to discuss your account.

About Council Tax

Council Tax is a locally set tax that is payable on your home. The amount of Council Tax you pay will depend on the band your property is in, the number of adults in your dwelling and whether any discounts or exemptions apply because of the circumstances of the people living in the property or because of the status of the property. It helps to meet the cost of the services we provide, as well as contributing towards the cost of fire brigade and police services.


Last updated: 22 November 2022 14:18:45

Did you find this page helpful?