Find out how to pay your Council Tax, apply for discounts, register a change in your circumstances and more.
Council Tax support during the COVID-19 emergency
Mayor Ros Jones, along with the Council’s Cabinet and leadership team, has drawn up a £5m 10-point action plan to help the most vulnerable in Doncaster, and one of the points include a three month council tax holiday.
“We recognise the huge challenge that is before all of us and Doncaster Council is absolutely committed to supporting all our residents, especially our most vulnerable,” said Mayor Jones.
To help residents who are struggling to pay their Council Tax during the COVID-19 emergency, the following measures have been taken:
1. The option to take a 3 month Council Tax payment holiday has been made available
If you are struggling to pay as a result of the COVID-19 emergency you can opt to take a three month Council Tax payment holiday.
This is not a discount, but a break from paying for a three month period. This is available to anyone facing financial difficulty.
Anyone who thinks they need to access this support should telephone 01302 734454 where they will be able to discuss their circumstances.
Residents who take up this offer will be contacted at the end of the three month holiday (June) and will be issued with a new bill. The amount that is left owing will be collected over the remaining months of the year according to their instalment plan. If further assistance is required based on financial circumstances at that time, this will also be considered.
2. We have temporarily suspended recovery action
In recognition that residents may be struggling to pay their Council Tax we have temporarily suspended recovery action. This means that we will not be sending reminders and summons to residents who fall behind on their payments. This will ensure that residents who are in difficulty do not incur additional costs.
3. Additional Local Council Tax Support has been made available
Mayor Ros Jones has also approved the award of further relief for people claiming Local Council Tax Support (LCTS) during 2020-21 from the Government’s COVID-19 hardship fund.
In addition, to LCTS which is based on a claimant’s financial circumstances, claimants will get up to £150 extra relief to help with Council Tax payments. This extra relief only applies to working age people and will be awarded to people currently in receipt of LCTS and anyone who makes a new claim for LCTS during 2020-21.
Where a Council Tax payer still has £150 or more to pay after the application of LCTS, they will be awarded an extra £150 relief.
Where a Council Tax payer has less than £150 to pay after the application of LCTS, they will be awarded whatever amount is left meaning they will have no Council Tax to pay for 2020-21.
Where a Council Tax payer gets full LCTS and therefore has no Council Tax to pay, no further relief can be paid based on the Government criteria.
These reliefs will be awarded automatically, there is no need to apply for the additional relief. The Council will write to all Council Tax payers who are awarded the additional relief over the next few weeks and revised Council Tax bills will be sent to them.
Do it online
- View my account
- Sign up to e-Billing
- Apply for Direct Debit
- Pay now
- Tell us you're moving
- Tell us a tenant has moved
- Local Council Tax Reduction online application
- Apply for a discount or exemption
- Find Council Tax bands & charges
- Request a copy Council Tax bill
- Report a missing Council Tax payment
- Change my method of payment
- Single occupier discount review
- Council Tax reduction for flood affected properties
Information, advice & guidance
- Other ways to pay
- Local Council Tax reduction
- Having difficulty paying?
- How to appeal
- Debt Advice
- Council Tax Vulnerability Policy
- Council Tax Privacy Notice
- Contact Us
About Council Tax
Council Tax is a locally set tax that is payable on your home. The amount of Council Tax you pay will depend on the band your property is in, the number of adults in your dwelling and whether any discounts or exemptions apply because of the circumstances of the people living in the property or because of the status of the property. It helps to meet the cost of the services we provide, as well as contributing towards the cost of fire brigade and police services.
We are aware of a phishing scam operating in our area and encourage residents to remain vigilant.
Residents have reported receiving telephone calls, emails and text messages from fraudsters claiming to be from their Local Authority or City Council. These messages state that they are due a refund from their Council Tax and request bank account details.
We will never request your bank details in this way. If you are due a refund from your Council Tax or there has been any change to your Council Tax we will send you a bill to show this. If you pay your Council Tax by Direct Debit, we already hold your details and would refund you into the same bank account. If we do not hold your bank account details, we would send you a refund cheque through the post.
If you do receive what you think is a fraudulent call, do not give out your personal or bank account details and terminate the call.
- Council Tax Leaflet 2020-21
- Download (1.27MB - PDF)
- Council Tax leaflet 2019-20
- Download (3.87MB - PDF)
- A Plain English Guide to Council Tax
- Download (470KB - PDF)