Accessibility statement

We are committed to making our site accessible, inclusive and user friendly for everyone.

This website is run by Doncaster Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’re also making the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • you can’t modify the line height or spacing of text
  • most older PDF documents aren’t fully accessible to screen reader software
  • live video streams don’t have captions
  • some of our online forms are difficult to navigate using just a keyboard
  • you can’t skip to the main content when using a screen reader
  • content and functionality provided by third party suppliers is not fully accessible.

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • call 01302 736000

If you want to visit us and can’t view the map on our contact us page then call us on the above number for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our Civic Office has audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Doncaster Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Issues with text

 Some link text doesn’t make sense when read on its own (for example, ‘click here’).

We plan to fix the existing links by 23 September 2020. When we publish new content we’ll make sure link text meets accessibility standards.

Issues with PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages in line with our website improvement project due for completion September 2021.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix:

Public Rights of Way Forum Minutes December 2017
Download (131KB - PDF)

Any new PDFs or Word documents we publish will meet accessibility standards unless we determine that they represent a disproportionate burden within the meaning of the accessibility regulations. Ultimately we plan to provide an accessible HTML version of the information as the primary source.

Issues with videos and audio

Live video streams don’t have captions.

We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Issues with interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Our forms are built and hosted through third party software and ‘skinned’ to look like our website.

We’ve assessed the cost of fixing the issues with navigating the forms using a keyboard and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal.

Issues with third party applications

We are working with suppliers to improve accessibility by September 2020. This is including, but not limited to, the following services:

  • Moderngov Council Chamber
  • Public Access Planning
  • FIS Parent Portal

We cannot guarantee accessibility standards with third party applications. Accessibility regulations will form part of future procurement requirements.

How we tested this website

This website is tested on the 20th of each month by Silktide. The test was carried out using automated software. We tested our main website platform, available at www.doncaster.gov.uk

About the test

Silktide conduct a breadth-first scan of the first 125 pages, starting from our homepage.

Pages are chosen as follows: example.com/page would be tested before: example.com/page/subpage

Pages with fewer forward slashes in their URL are tested first. e.g. Where pages have the same number of slashes, the pages which were encountered first on each page are tested first. e.g. links displayed at the top of the homepage, followed by links lower down, and so on. This has the effect of testing high-level pages first, before going deeper into our website.

Read the accessibility test report

What we’re doing to improve accessibility

We have monitoring in place to review the accessibility of the site on an ongoing basis. We use this monitoring to identify and fix any new issues that arise.

The accessibility of the website is reviewed every month and we fix any issues arising based on the monthly report.

This statement was prepared on 15 September 2019. It was last updated 15 September 2020.