This Privacy Notice sets out what you need to know about how Doncaster Council will use your information for the Welfare Benefits and Tribunal Service provided by Dial Doncaster (the provider). The Council is committed to meeting its data protection obligations and handling your information securely. You should make sure you read and understand this notice, and that of the provider, before submitting your information.
What information about you is collected?
- personal information – such as: your name, telephone number, age, email address, NHS number, benefits status, any information you provide about yourself during the support, and details about the reason for your referral
- special category personal information – such as: your ethnicity, information about your physical and mental health.
How is your information collected?
How will your information be used?
- contact you about services available to you
- facilitate support sessions
- maintain a record of discussions and your involvement in the sessions
- document your journey using the services offered to you
- refer you to other services if required
- convert to anonymised statistics for the purposes of performance monitoring of the service.
The Legal Basis for using your information
Who will your information be shared with?
How long will we keep the information?
Time information kept for
5 years from the end of the project
- to be informed of our use of information about you;
- of access to information about you;
- rectify information about you that is inaccurate;
- to have your information erased (the ‘right to be forgotten’);
- to restrict how we use information about you;
- to move your information to a new service provider;
- to object to how we use information about you;
- not to have decisions made about you on the basis of automated decision making;
- to object to direct marketing; and,
- to complain about anything the Council does with your information (please see the ‘Complaints’ section below).
Changes to this privacy notice
Data Protection Officer (DPO)
- monitoring the Council’s compliance with data protection law;
- providing expert advice and guidance on data protection;
- acting as the point of contact for data subjects; and,
- co-operating and consulting with the Information Commissioner’s Office (see ‘Complaints’ below).
The ICO is the UK's independent body set up to uphold information rights, and they can investigate and adjudicate on any data protection related concerns you raise with them. They can be contacted via the methods below:
Telephone: 0303 123 1113
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF