Business Doncaster Key Account Management Programme - Privacy Notice

This Privacy Notice sets out what you need to know about how Doncaster Council will use your information for the purpose of providing strategic business support to your business and for marketing updates of other information that maybe useful to your business or sector.

The Council is committed to meeting its data protection obligations and handling your information securely.  You should make sure you read and understand this notice before submitting your information to us.

What information about you do we collect?

For the processing to which this notice relates to be carried out we use the following information:

• personal information – such as: your name, address, telephone number

How do we collect information about you?

We collect your information from you directly (e.g. by asking you or indirectly through referrals from other organisations such as the SCR Growth Hub, DIT, your intermediaries or colleagues within your business.).

How will your information be used?

Your information might be used:

• To enable us to strategically support your business and signpost you to relevant support organisations as appropriate.
• If you have opted in, to send you e-newsletters, marketing content from us or information if you are supporting our events/ initiatives ie Public Health, Trading Standards, Advance Programme.

The Legal Basis for using your information

The Council processes your personal data to support your business, because it is necessary for the performance of a task carried out in the public interest or in the exercise of official authority.

Consent (and withdrawing consent)

If you have opted into receiving e-newsletters, marketing content from us or if you are supporting our events/ initiatives ie Public Health, Trading Standards, Advance Programme. The Council collects and uses information about you on the basis that you have given us your consent to do so. You may withdraw your consent and ask us not to use information about you for this purpose by unsubscribing or contacting us

Who will your information be shared with?

We sometimes need to share your information within the Council or with other organisations. We will only share your information when necessary and when the law allows us to, and we will only share the minimum information we need to. To support your business and signpost you to relevant support organisations we may need to share your information with:

• Your Councillor (for example, if you have made a complaint to them about the Council);
• Project partners including:
  • the Sheffield City Region Local Enterprise Partnership and the Growth Hub who will support the business,
  • Doncaster Chamber one of our strategic partners but only for those businesses who are Chamber Members or who wish to become a Chamber Member to avoid duplication,
  • BEISS the grant funding provider if a business has received funding.

In certain cases we may also share your information with other individuals and organisations. For example, if the sharing would help with a safeguarding issue, or help prevent a crime. Sometimes, we might share your information without your knowledge.

The Council will never sell your information to anyone else.

How long will we keep your information?

We will keep your information for different periods of time, depending on what we are using it for. We only keep your information for as long as we need to, after which we will securely delete the information. We will keep your information for only so long as is necessary – the table below sets out typical timescales for each activity:

Activity Time information kept for
All manual and digital records relating to your business 7years (6 years plus current financial year) as per our record retention policy.
Sending marketing and other related material. If you have opted into receiving ongoing marketing from us, this record will be kept indefinitely and updated once we are notified of any changes or removed at any time you ask us to.

Your rights

The law gives you specific rights over your information. These rights are:

• to be informed of our use of information about you;
• of access to information about you;
• rectify information about you that is inaccurate;
• to have your information erased (the ‘right to be forgotten’);
• to restrict how we use information about you;
• to move your information to a new service provider;
• to object to how we use information about you;
• not to have decisions made about you on the basis of automated decision making;
• to object to direct marketing; and,
• to complain about anything the Council does with your information (please see the ‘Complaints’ section below).

Some of the rights listed above apply only in certain situations, and some have a limited effect.

Your rights are explained further in the Individuals’ Rights Procedure on our website, as is how to make a request under one or more of them.

You can request information about yourself by making a subject access request on this page of the Council’s website.

Changes to this privacy notice

This notice is kept under regular review to make sure it is up to date and accurate

Data Protection Officer (DPO)

The Council is required by law to have a DPO. The DPO has a number of duties, including:

• monitoring the Council’s compliance with data protection law;
• providing expert advice and guidance on data protection;
• acting as the point of contact for data subjects; and,
• co-operating and consulting with the Information Commissioner’s Office (see ‘Complaints’ below).

The Council’s Data Protection Officer can be contacted by email at 


If you are unhappy with the way in which your information has been handled you should contact the Council’s Data Protection Officer so that we can try and put things right.

Alternatively, and if we have been unable to resolve your complaint, you can also refer the matter to the Information Commissioner’s Office (ICO). The ICO is the UK's independent body set up to uphold information rights, and they can investigate and adjudicate on any data protection related concerns you raise with them. They can be contacted via the methods below:

Telephone: 0303 123 1113
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF



Last updated: 24 March 2021 09:23:55