This Privacy Notice sets out what you need to know about how Doncaster Council will use your information for the administration of the ARC. The Council is committed to meeting its data protection obligations and handling your information securely. You should make sure you read and understand this notice before submitting your information to us.
If you require service information please visit the Alarm Receiving Centre page.
What information about you do we collect?
- Personal information such as your name, address, telephone number, date of birth, social care reference number
- Personal information about your next of kin and any emergency contacts including their name, address, contact details and relationship to you
- Special category information such as information about your medical conditions (which we use in order to respond to your needs in emergency situations or when liaising with the ambulance service where there is a medical emergency)
How do we collect information about you?
- You directly (via our online form)
- You directly when we install your equipment or update your details
- A personal representative acting on your behalf
How will your information be used?
- Maintain your Home Alarms contract and any associated equipment
- Respond to you in an emergency by sending either your next of kin, a Council responder, your Doctor, an ambulance or other emergency service (as required)
Legal basis for using your information
Personal Data Activity
Legal basis - GDPR Article 6
S8 DPA (delete as appropriate)
(1)(b) Because to do so is necessary to take steps at your request to enter into a contract for this service, or for the performance of a contract to which you are party.
Special Category Data Activity
Legal basis - GDPR Article 9
DPA 2018 condition
(2)(h) processing is necessary for the provision of health or social care or treatment or the management of health or social care systems and services.
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Who will your information be shared with?
- Adults, Health and Wellbeing – for social care purposes
- Your care provider or personal representative if they are acting on your behalf
- The emergency services such as the Police, Fire or Ambulance service where there is an emergency
- Your Doctor where there is a need for non-emergency medical attention
- Your next of kin and emergency contacts where there has been an issue or emergency that we have responded to
- St Leger Homes of Doncaster (valid where there are emergencies or damage that may affect the property and its safety such as a fire or smoke damage)
The Council will never sell your information to anyone else.
How long will we keep your information?
Time information kept for
Maintaining the delivery of a Home Alarms Contract including responding to emergencies
Retained for the life of the Home Alarms Contract plus 6 months. Please note that, in the event of the death of the service user, information may be retained for up to 2 years after death, specifically where there are queries regarding the circumstances of the death. In these circumstances the information is kept until such queries (by the coroner or courts) are complete.
- to be informed of our use of information about you;
- of access to information about you;
- rectify information about you that is inaccurate;
- to have your information erased (the ‘right to be forgotten’);
- to restrict how we use information about you;
- to move your information to a new service provider;
- to object to how we use information about you;
- not to have decisions made about you on the basis of automated decision making;
- to object to direct marketing; and,
- to complain about anything the Council does with your information (please see the ‘Complaints’ section below).
Changes to this privacy notice
Data Protection Officer (DPO)
- monitoring the Council’s compliance with data protection law;
- providing expert advice and guidance on data protection;
- acting as the point of contact for data subjects; and,
- co-operating and consulting with the Information Commissioner’s Office (see ‘Complaints’ below).
Telephone: 0303 123 1113
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF