Alarm Receiving Centre (ARC) - Privacy Notice

This Privacy Notice sets out what you need to know about how the City of Doncaster Council (the Council) will use your information for the administration of the ARC. The Council is committed to meeting its data protection obligations and handling your information securely. You should make sure you read and understand this notice before submitting your information to us.

If you require service information please visit the Alarm Receiving Centre page.

What information about you do we collect?

For the processing to which this notice relates to be carried out we use the following information:
  • Personal information such as your name, address, telephone number, date of birth, social care reference number
  • Personal information about your next of kin and any emergency contacts including their name, address, contact details and relationship to you
  • Special category information such as information about your medical conditions (which we use in order to respond to your needs in emergency situations or when liaising with the ambulance service where there is a medical emergency)
  • If you use our GPS Mobile Pendant, our system will also collect information on your geographical location so that we can determine your position and get help to you when you activate the system.

How do we collect information about you?

We collect your information from:
  • You directly (via our online form)
  • You directly when we install your equipment or update your details
  • A personal representative acting on your behalf
  • Other professionals acting on your behalf, such as Adult Social Care, Fire Service, NHS
  • The equipment itself (for the GPS Mobile Pendant) which will display your current location and location history.

How will your information be used?

Your information will be used to:
  • Maintain your Home Alarms contract and any associated equipment
  • Respond to you in an emergency by sending either your next of kin, a Council responder, your Doctor, an ambulance or other emergency service (as required)
  • GPS location information will only be accessed and used in an alarm activation scenario and will be used to locate you so that we can send you the help that you need, wherever you currently are.

Legal basis for using your information

Information required by contract (or information required to enter into a contract) You are required to provide us with your information to receive this service. The consequences of not providing the information requested would result in the Council being unable to supply you with the equipment required for the Home Alarm service.

Personal Data Activity

Legal basis - GDPR Article 6

S8 DPA (delete as appropriate)

UK Legislation


(1)(b) Because to do so is necessary to take steps at your request to enter into a contract for this service, or for the performance of a contract to which you are party.


Special Category Data Activity

Legal basis - GDPR Article 9

DPA 2018 condition

Other considerations


(2)(h) processing is necessary for the provision of health or social care or treatment or the management of health or social care systems and services.

 Part 1 of schedule 1  

Who will your information be shared with?

We sometimes need to share your information within the Council or with other organisations. We will only share your information when necessary and when the law allows us to, and we will only share the minimum information we need to. For Home Alarms matters we may need to share your information with:
  • Adults, Health and Wellbeing – for social care purposes
  • Your care provider or personal representative if they are acting on your behalf
  • The emergency services such as the Police, Fire or Ambulance service where there is an emergency
  • Your Doctor where there is a need for non-emergency medical attention
  • Your next of kin and emergency contacts where there has been an issue or emergency that we have responded to
  • St Leger Homes of Doncaster (valid where there are emergencies or damage that may affect the property and its safety such as a fire or smoke damage)
  • Tunstall Health Care Uk (LTD) who act as a data processor for the Council for this service - please see here for their Privacy Notice
In certain cases we may also share your information with other individuals and organisations. For example if the sharing would help with a safeguarding issue, or help prevent a crime. Sometimes, we might share your information without your knowledge.

The Council will never sell your information to anyone else.

How long will we keep your information?

We only keep your information for as long as we need to, after which we will securely delete the information. We will keep your information for only so long as is necessary – the table below sets out typical timescales for each activity:


Time information kept for

Maintaining the delivery of a Home Alarms Contract including responding to emergencies

Retained for the life of the Home Alarms Contract plus 12 months unless linked to debt recovery.  It will then be kept for 12 months after the closure of the debt recovery process. 

Please note that, in the event of the death of the service user, information may be retained for up to 2 years after death, specifically where there are queries regarding the circumstances of the death.  In these circumstances the information is kept until such queries (by the coroner or courts) are complete.

Your rights

The law gives you specific rights over your information. These rights are:
  • to be informed of our use of information about you;
  • of access to information about you;
  • rectify information about you that is inaccurate;
  • to have your information erased (the ‘right to be forgotten’);
  • to restrict how we use information about you;
  • to move your information to a new service provider;
  • to object to how we use information about you;
  • not to have decisions made about you on the basis of automated decision making;
  • to object to direct marketing; and,
  • to complain about anything the Council does with your information (please see the ‘Complaints’ section below).
Some of the rights listed above apply only in certain situations, and some have a limited effect. Your rights are explained further in the Individuals’ Rights Procedure on our website, as is how to make a request under one or more of them. You can request information about yourself by making a subject access request on this page of the Council’s website.

Changes to this privacy notice

This notice is kept under regular review to make sure it is up to date and accurate.

Data Protection Officer (DPO)

The Council is required by law to have a DPO. The DPO has a number of duties, including:
  • monitoring the Council’s compliance with data protection law;
  • providing expert advice and guidance on data protection;
  • acting as the point of contact for data subjects; and,
  • co-operating and consulting with the Information Commissioner’s Office (see ‘Complaints’ below).
The Council’s Data Protection Officer can be contacted by email at


If you are unhappy with the way in which your information has been handled you should contact the Council’s Data Protection Officer so that we can try and put things right. Alternatively, and if we have been unable to resolve your complaint, you can also refer the matter to the Information Commissioner’s Office (ICO). The ICO is the UK's independent body set up to uphold information rights, and they can investigate and adjudicate on any data protection related concerns you raise with them. They can be contacted via the methods below:


Telephone: 0303 123 1113

Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF



Last updated: 19 February 2024 14:13:27

Did you find this page helpful?