Reporting missing or damaged bins / Requesting new, replacement or additional bins

Report here if your bin and/or box is damaged, missing or if you need another one.

Coronavirus Update

It may take us longer to deliver your replacement bin, due to reduced resources. Please be patient at this difficult time. 

Following temporary suspension of bin lid repairs, we are now aiming to allocate repairs to your corresponding container collection day, please leave your damaged container accessible. It may take us longer to action your request, while we complete outstanding orders raised during the period of suspension. Please continue to action any new requests via the button(s) above. We apologise for any inconvenience caused.

Report a damaged or missing bin

To report a damaged or missing bin please select the appropriate link above.

If your bin lid is damaged we may be able to repair it (for free).

When reporting a damaged bin please leave it accessible so the repair can be actioned.

If your bin is more seriously damaged or is lost/stolen you will need to request a replacement (may be chargeable).

Requesting an additional bin

Each household in Doncaster is typically provided with:

- a 240 litre Black bin for non recyclable waste

- a 240 litre Blue bin for mixed recyclables (Paper, Card, Plastic bottles, Metal food and drink cans)

- a 240 litre Green bin for compostable garden waste (restrictions apply)

- a 55 litre Green box for Glass bottles and Jars

Where storage or collection issues do not allow for our standard service provision residents are provided with alternative containment systems, usually standard dustbins/sack collections.

Additional Black bins/costs

In order to be considered for an additional Black bin you will have to meet certain criteria:

  • there must be six or more people living in your household and/or
  • two children under 3.5 years old
  • you must be working to reduce the amount of general waste you are producing by making full use of our kerbside recycling services 

Additional Black bins are chargeable in accordance with the Council’s Fees and Charges policy.  Prices are set annually by a meeting of Full Council.  The current cost for an additional Black bin is £41.

If your household is eligible for additional Black bin capacity we will provide you with an additional 140 litre Black bin.

All containers remain the property of the council. The additional bin will be removed if you are no longer entitled to it, or if it is determined that your household is not utilising the kerbside recycling services properly.

If your circumstances change you are obligated to inform us straight away.

Additional Blue bins/costs

In order to be considered for an additional Blue bin households will need to demonstrate they are utilising their existing Blue bin correctly (putting the right items in the bin) and that the amount of recyclable materials they generate routinely exceeds the capacity provided.  Additional Blue bins are provided to households for free but they will only be provided following an assessment from a Waste and recycling Officer, to request an appointment please contact us

Additional Green bins/costs

From May 2019 residents have been able to take advantage of our fantastic additional Green bin service which operates via an annual subscription.  This subscription only service provides additional Green Waste collection capacity to residents that need it.  This service is available from only £37 for the entire 2020 growing season.  If you wish to know more about this service, full terms and condition are available online additional Green waste bin, alternatively please contact us and ask to subscribe to the additional Green bin service.

Requesting new, replacement or additional Green boxes/costs

If you would like to request a new, replacement or additional Green box for recycling Glass you can now do so using the appropriate button at the top of this page. You can request this service if:

  • you are about to move into a house that does not have a Glass recycling box 
  • your box has been damaged, lost or stolen
  • you regularly have a large amount of Glass bottles / Jars suitable for our kerbside recycling service

There is currently no charge for additional, replacement, damaged, lost or stolen boxes. All boxes remain the property of the council.

New and Replacement bin costs

New and replacement bins are chargeable in accordance with the Council’s Fees and Charges policy, prices are set annually by a meeting of Full Council.

The current cost for a new or replacement bin is £22.50 (Blue bins remain free of charge following the recent roll-out of the new recycling service.

The charge for a new or replacement bin is set to cover the costs of administration and delivery, the wheeled bin remains the property of the council.

If you pay the charge and we find a repair is possible then the cost will be refunded.

Wheeled bin lids are replaced for free, if the bin needs replaced a replacement bin should be requested and will be chargeable.

Request bins and boxes for a new build property

At the moment, you cannot request bins or boxes for a new property online. Instead, we invite you to contact our Customer Services Team directly on 01302 736000.

Recycling from flats or multiple occupancy properties

We've developed a service just for flats. For more information please visit recycling from flats 

Report a missed bin collection

If your bin hasn't been collected, please visit our missed bin collection page to report this.

Last updated: 21 April 2020 12:28:18