All the information you will need about your new blue recycling bin that can be used from 6th March 2018.
The new waste and recycling service started on 6th March 2018. This webpage will help to answer any questions you might have about the new service and what it means for you.
I still haven't received my blue bin
Deliveries of blue bins have now finished so if for some reason you haven't received your blue bin then please phone us on 01302 736000 to report this.
When is my collection?
You can check when your collection day is due using our interactive collection calendar or using the paper calendar that will have been put through your door.
Report a missed collection
To report that your bin has not been collected on your scheduled collection day, please see our missed bin collection form.
What can I recycle in my blue bin?
You can put the items below in your blue bin.
Note that you do not need to bag up the recycling separately, simply place them straight into the bin.
- Paper (including shredded paper) but not wrapping paper or gift bags
- Cardboard (large pieces should be broken up so they fit in)
- Empty aerosols
- Plastic bottles and bottle lids. Please take the bottle lids off before putting them in your blue bin.
- Lids from glass bottles and jars.
- Liquid food cartons (Tetra Pak)
Glass bottles and jars will continue to be collected from your green box.
Small electrical items (such as toasters or kettles) and textiles (such as clothes, shoes, towels and bed sheets) can be put in a plastic bag next to you blue bin or green box.
Other questions you may have
Why are these changes being made?
In 2016 the Council consulted residents about the future of recycling and waste collection services and asked how we could help you to recycle more.
The results of this consultation showed that having a larger container for your recycling would help, so the Council used this to inform their new waste and recycling contract, which was awarded to SUEZ in 2017.
As part of this new service, other changes have been made to reduce costs and improve efficiency, for example collections will no longer be made on a Monday, which means you will no longer see any changes to collection days after bank holidays apart from at Christmas.
What happens to my green box from March 2018?
I can't accommodate another wheeled bin what do I do?
If the Council are saving money through these changes, will I receive a reduction in my council tax?
Why can I not put plastic pots, tubs and trays in my blue bin?
I live in a flat, how do these changes affect me?
I have help with my collections, will I also get help with my blue bin?
Why do I need to put glass in my green box when everything else goes in my blue bin?
I use sacks or a small black bin for my waste which has been agreed with the Council, will I get a blue bin?
Where is my blue bin collected from?
My bin is damaged - what do I do?
Have more questions or need help understanding the new service?
If you've read all the information above and still need help, you can contact our customer services team by phoning 01302 736 000
- Blue bin FAQs
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