CCTV Requests

You should be aware that CCTV is kept for 30 days from the date of the recording in line with our retention schedule. Any footage requested beyond this time limit will not be available.

All requests for CCTV footage should be sent by email to information.governance@doncaster.gov.uk or by writing to:

Information Governance Team
Floor 2
Civic Office
Waterdale
Doncaster
DN1 3BU

The organisation acting on your behalf should contact the Council directly, we need the following information from them:

• their name and address / email address, on letter headed paper or sent from a company email account;
• the name of their client (you);
• the date, time and location of the incident;
• the details of all of the vehicles involved (vehicle registration, make, model, colour), if applicable; and
• a description of the incident.

The requesting company must state the legislation they are requesting footage under as we have a legal duty to ensure images are not disclosed unlawfully, under UK General Data Protection Regulations (GDPR), the DPA and the Protection of Freedoms Act 2012. Under Schedule 2, Part 1, Paragraph 5 (3) of the DPA 2018, information is exempt from GDPR if it is required to be disclosed by law or in connection with legal proceedings.

We will ask your insurance company or legal representative to contact us to make payment before the footage is searched for and, if available, sent to them. Our charges are:

• Search only – £60.00 plus VAT
• Search and supply copy of footage – £60.00 search fee and £60.00 per camera to supply footage plus VAT

Public surveillance CCTV systems are installed to deal with crime, anti-social behaviour and disorder. When our staff are searching for the footage of accidents or incidents, they are not carrying out their usual work therefore there is an administration fee for the search and production of footage.

If you have been the victim of a crime or it is a crime-related incident, for example, if you returned to your vehicle and found damage to it, these incidents should be reported to the police by calling either 999 in an emergency, or 101 in a non-emergency. The police can make a request direct to us to view our footage and if held it will be provided to the investigating officer.