We have a statutory duty to keep the housing conditions in our area under review with a view to identifying any action that may need to be taken to address housing disrepair issues. In the majority of cases we will seek to form agreements to secure property improvement, however in some circumstances we will use legal enforcement measures to secure improvement if tenants are at risk.
Is it the tenant's or the landlord's responsibility?
- Hot water
- General building repairs damage caused by someone with no connection to the tenant, for example, during a break-in or vandalism
The tenant should always undertake minor jobs such as replacing fuses clearing blocked sink as well as repair damage that the tenant, their family or visitors have caused.
Responsibility for other repairs depends on what the landlord and the tenant agree. The landlord can include a sum to cover the cost of repairs in the rent, but he cannot pass the cost of repairs onto the tenant as a service charge. It is useful to discuss the procedures for getting repairs carried out and have them included in the tenancy agreement. Sorting out repairs is one of the most common problems in private-rented homes. Each party’s responsibility for repairs and how tenants report problems should be clearly set out prior to the start of a tenancy.
How should I report a repair?
What if my Landlord is a Registered Social Landlord (RSL)?
It is our policy that where the landlord is a Registered Social Landlord (RSL) our service response will be limited to:
- Cases where the tenant is able to show that the internal complaints process of the RSL has been exhausted and it would be inappropriate to refer the matter on to the Housing Ombudsman because of outstanding health and safety concerns without a timely plan of action being provided by the RSL.
In all other situations e.g. dissatisfaction with the RSL’s timescales, tenants are advised to contact:
- The Housing Ombudsman Service and/or
- A designated support service or solicitor specialising in housing law.
What should I do if nothing happens after I have reported a repair?
If repairs are still not completed within a reasonable time, you can contact Doncaster Councils’ Housing Enforcement Team using the contact details provided below. When the Housing Team receives a complaint, we aim to work with landlords to resolve any issues and are on hand to provide practical advice throughout the process. Landlords usually carry out the repairs voluntarily, but in some cases we have legal powers to make your landlord deal with repair problems and the condition of your home.
What legal action can a tenant take?
How do I report disrepair issues if things aren't progressing?
- Repair Request Letter Template
- Download (19KB - DOCX)