Community Hub for Coronavirus support

Since opening a month ago The Community Hub has focused on supporting our most vulnerable residents. It has already helped so many people across Doncaster and with the lockdown being extended, the support offered by the Hub is being extended too. It will now be a central point of support for any issues that have arisen due to the coronavirus.

Contact our Community Hub

Anyone who needs help and has no other support can ring the Helpline. 

Please note the Community Hubs opening hours have now changed. The new opening hours are Monday to Friday from 8.30am to 5pm.

If your enquiry is an emergency that cannot wait until the Community Hub Helpline is open, please telephone the Council’s emergency out of hours on 01302 341628.

HELPLINE: 01302 430300


Find support

Frequently asked questions

What can the Community Hub help with?

  • Money troubles
  • Support caring for children
  • Providing someone to talk to
  • Concerns about neighbours or family members
  • Delivery of emergency food
  • Collection and delivery of medication
  • Signpost and support to others who can help including local volunteers

Is this support free?

If someone has received a letter from the NHS to say they are extremely vulnerable and they have not yet had any food delivered then an emergency food pack can be delivered free (see below for contents of parcel). The free government parcels are being provided by Brakes for those who are on the Shielding List and you can register at or you can call regarding delivery of parcels on 03456069090.

Other people who are vulnerable will be charged for food packs (available at different prices) unless, in exceptional circumstances, they have no means to pay for this food. The food is charged at cost and no profit is made. Delivery is free.

What is the price/contents of the food parcels?

Emergency food parcels are only available for those who are vulnerable and have no other way of obtaining this support - they are a temporary measure until alternative arrangements can be made, and are not a replacement for someone's normal shopping. 

The packs are available at different prices depending on needs, and they can be purchased from £5 to £20. They contain basic goods to tide people over until other arrangements can be made. 

Please see 'Is this support free?' question above to see if you need to pay the price shown.

The below are examples of the types of content you may receive in each parcel, however this will change depending on the availability of the items at the time they are packed: 

£5 parcel MAY consist of - Bread, Milk UHT, Rich Tea Biscuits, White Potatoes, Carrots, Pasta, onions and Weetabix,

£10 parcel MAY consist of  - Bread, Milk UHT, Sugar, baked beans, white potatoes, tuna, carrots, penne pasta, cheese, onions, margarine, biscuits and corn or bran flakes,  

£20 parcel MAY consist of - Bread, Milk, UHT milk, sugar, baked beans, white potatoes, carrots, pasta, cheese, onions, margarine, mushy peas, rice, tea bags, tuna, broccoli, apples, fine green beans, chopped tomatoes, coffee, soup, rich tea biscuits, Weetabix and bran or cornflakes.

A telephone payment CAN be taken over the phone directly from the Hub Staff or they can pay cash on delivery. 

Can I get help more than once?

We will work with you to connect you to other forms of ongoing help such as volunteers to help with shopping but the Hub is there to help throughout this emergency.

Can I attend the Hub in person?

There is no need for anyone to attend the Community Hub – access is available through the Helpline or email.  There are a number of distribution sites across the Borough but these are not open to the public. 

How do I access the Hub?

Anyone who needs help and has no other support can ring the Helpline or email the Hub 7 days a week from 8am to 8pm. 

You can use this to request support for someone who you feel is vulnerable and has no other help, to enquire on someone’s behalf if they have any queries about their support or to report in any feedback about the support received.

Can anyone contact the Hub if they have a concern?

Yes, if you are worried about someone who is vulnerable in your community and you believe they need support then please contact the Helpline.

 If however you feel that there is a safeguarding concern, risk to life or criminal act then please report this in the usual way. 

What else is available to people?

There are lots of volunteers, local community organisations and other groups helping out in the community. We encourage people to firstly access what is already available – including family, friends, neighbours and local volunteers.

We have also been working with members, voluntary and community sector organisations to collate information about what support is available for people as well as identifying what support those groups may need and to identify what gaps there may be. People are signposted into this support if they need it.  This is changing all the time as sadly some groups or volunteers are having to self-isolate. 

What help is available for community groups and volunteers who are already helping people?

The Community Hub can support groups and volunteers with things like disposable gloves and boxes for food packs if they need urgent assistance.  If groups and volunteers are in urgent need please contact the Hub.

We understand that some groups are finding it difficult to obtain donated food. Occasionally the Community Hub is offered donated food.  This will be distributed to those groups who have identified that they would like to receive this.  If you haven’t been contacted about this please email the Community Hub EMAIL:


What people say about the community hub

A 70 year old lady who lives in Kent contacted the call centre to register her 98 year old mother who lives in Intake said that staff couldn't be any more helpful. Her mother has support from her neighbour, but the call put the lady's mind at ease and she was reassured the help is there if needed.

A recipient of one of our boxes gave feedback to say that it was a 'fantastic services'. She said that the driver was 'extremely helpful' and assisted her by putting the box on a trolley so she was able to he'll it into the house.

A gentleman who was extremely grateful for his food delivery said that it had relieved his stress, strain and worry. He was really appreciative of the help on offer.

Another recipient of help from the Hub gave feedback to say “all I have to do is send them a list of stuff that I want and they will do it which is just amazing and I’m so grateful. Thank you for being so patient I was struggling a bit emotionally as well but I feel much better knowing I’m going to get some food”

Last updated: 26 May 2020 10:01:30