Since opening a month ago The Community Hub has focused on supporting our most vulnerable residents. It has already helped so many people across Doncaster and with the lockdown being extended, the support offered by the Hub is being extended too. It will now be a central point of support for any issues that have arisen due to the coronavirus.
Contact our Community Hub
Anyone who needs help and has no other support can ring the Helpline.
Please note the Community Hubs opening hours have now changed. The new opening hours are Monday to Friday from 8.30am to 5pm.
If your enquiry is an emergency that cannot wait until the Community Hub Helpline is open, please telephone the Council’s emergency out of hours on 01302 341628.
- Money problems
- Support for parents
- Mental Health and Wellbeing support
- Coronavirus Advice
- List of community groups and foodbanks offering support
Frequently asked questions
What can the Community Hub help with?
- Money troubles
- Support caring for children
- Providing someone to talk to
- Concerns about neighbours or family members
- Delivery of emergency food
- Collection and delivery of medication
- Signpost and support to others who can help including local volunteers
Is this support free?
Other people who are vulnerable will be charged for food packs (available at different prices) unless, in exceptional circumstances, they have no means to pay for this food. The food is charged at cost and no profit is made. Delivery is free.
What is the price/contents of the food parcels?
The packs are available at different prices depending on needs, and they can be purchased from £5 to £20. They contain basic goods to tide people over until other arrangements can be made.
Please see 'Is this support free?' question above to see if you need to pay the price shown.The below are examples of the types of content you may receive in each parcel, however this will change depending on the availability of the items at the time they are packed:
£5 parcel MAY consist of - Bread, Milk UHT, Rich Tea Biscuits, White Potatoes, Carrots, Pasta, onions and Weetabix,
£10 parcel MAY consist of - Bread, Milk UHT, Sugar, baked beans, white potatoes, tuna, carrots, penne pasta, cheese, onions, margarine, biscuits and corn or bran flakes,
£20 parcel MAY consist of - Bread, Milk, UHT milk, sugar, baked beans, white potatoes, carrots, pasta, cheese, onions, margarine, mushy peas, rice, tea bags, tuna, broccoli, apples, fine green beans, chopped tomatoes, coffee, soup, rich tea biscuits, Weetabix and bran or cornflakes.
A telephone payment CAN be taken over the phone directly from the Hub Staff or they can pay cash on delivery.
Can I get help more than once?
Can I attend the Hub in person?
How do I access the Hub?
Anyone who needs help and has no other support can ring the Helpline or email the Hub 7 days a week from 8am to 8pm.
- HELPLINE: 01302 430300
- EMAIL: email@example.com
You can use this to request support for someone who you feel is vulnerable and has no other help, to enquire on someone’s behalf if they have any queries about their support or to report in any feedback about the support received.
Can anyone contact the Hub if they have a concern?
If however you feel that there is a safeguarding concern, risk to life or criminal act then please report this in the usual way.
What else is available to people?
We have also been working with members, voluntary and community sector organisations to collate information about what support is available for people as well as identifying what support those groups may need and to identify what gaps there may be. People are signposted into this support if they need it. This is changing all the time as sadly some groups or volunteers are having to self-isolate.
What help is available for community groups and volunteers who are already helping people?
We understand that some groups are finding it difficult to obtain donated food. Occasionally the Community Hub is offered donated food. This will be distributed to those groups who have identified that they would like to receive this. If you haven’t been contacted about this please email the Community Hub EMAIL: firstname.lastname@example.org
What people say about the community hub
A 70 year old lady who lives in Kent contacted the call centre to register her 98 year old mother who lives in Intake said that staff couldn't be any more helpful. Her mother has support from her neighbour, but the call put the lady's mind at ease and she was reassured the help is there if needed.
A recipient of one of our boxes gave feedback to say that it was a 'fantastic services'. She said that the driver was 'extremely helpful' and assisted her by putting the box on a trolley so she was able to he'll it into the house.
A gentleman who was extremely grateful for his food delivery said that it had relieved his stress, strain and worry. He was really appreciative of the help on offer.
Another recipient of help from the Hub gave feedback to say “all I have to do is send them a list of stuff that I want and they will do it which is just amazing and I’m so grateful. Thank you for being so patient I was struggling a bit emotionally as well but I feel much better knowing I’m going to get some food”