Home Alarm Service (Pendant Alarm) Application

What is this for?

To apply to Doncaster Council for a home alarm / dispersed alarm.  This service allows vulnerable individuals to continue to live independently in their own home (within the Doncaster borough) by providing telecare equipment to enable them to summon help in the event of a fall / emergency.  Where help is summoned, our service assists by contacting your next of kin for assistance, sending for an ambulance or other emergency service or by attending onsite with our trained Assisted Technology Officers (responders).

What is it going to cost?

The service is free to those individuals over the age of 65 and in receipt of Council Tax / Housing Benefits.  For all other users, the service is a chargeable service and is priced at £3.30 per week which is billed quarterly in advance and is payable by Direct Debit.

What we need from you

We need certain information in order to provide a service to you.  This includes:

  • personal information, (name and address),
  • medical information (so that we can deal with any emergency situations and ensure that you receive the right care from emergency/ ambulance staff),
  • next of kin information (so that we can contact them when you need assistance or in an emergency).

In order to install the equipment, we require all users to have a landline phone point and a power socket within 2 meters of the landline phone point.  If this is not the case, remedial works will need to be arranged by yourself to correct this before we can install our equipment.  This is to make sure that there are no trailing wires that could pose a hazard to our service users.

What you should expect from us

Once submitted, we will assess your eligibility for our free service and notify you whether you have been successful in this or will need to pay for the service.  Subject to your agreement to continue, we will then arrange an appointment with you to come and install and test the equipment.  This is normally within 2 weeks of submitting the request.

More information

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Last updated: 18 September 2019 15:46:28