We have a one-stop-shop on the ground floor of the Civic Office in Waterdale which you can use for all your customer service needs.

One Stop Shop is open for customers who are unable to access services online or by telephone

Due to the current Coronavirus situation, we're limiting the number of people inside the One Stop Shop at any one time.

If you need to visit the One Stop Shop, on arrival you’ll be asked to queue outside maintaining physical distancing.

In line with Government guidelines for people to wear face masks in shops and supermarkets we are asking customers that enter the One Stop Shop to also wear them.

Before entering, you’ll be required to have your temperature checked by a member of staff using a no-contact forehead thermometer and may not be able to enter if it is at the level where Coronavirus symptoms are suspected. There will also be a one-way system with different entry and exit.

Please be aware that there will be very limited access to the public computers due to current social distancing and restrictions.

Please see below alternative ways to access Council Services:

  • You can access most Council information and services on-line via this website or call 01302 736000 for any urgent issues.
  • Urgent Homeless Enquiries: Telephone: 01302 736000
  • Foodbank Vouchers: Telephone 01302 736000
  • St Leger Homes: Telephone 01302 862862
  • Registrars:  Email: Telephone: 01302 735222

If you have any urgent enquiries out of hours, please call 01302 341628.  

If you do not have access to use a telephone you can use the freephone booth situated in Waterdale.

Where is the one-stop-shop?

  • the main entrance is off Sir Nigel Gresley Square on the ground floor of the Civic Office in Waterdale
  • it is situated next to the  Cast performance venue and the new Savoy cinema

Opening hours

  • Monday to Friday
  • 8.30am to 5pm

Getting to the One Stop Shop

Town centre map

Location map
Download (518KB)

Information about the building

Layout of one-stop-shop

Download (48KB)


  • full access to our online services via the easily accessible public self service computers - currently restricted due to social distancing 
  • full disabled access
  • a children’s play area including access to online learning Pods - currently not accessible due to current restrictions 
  • baby changing facility
  • public toilets - limited access
  • a ‘changing places’ facility for people with profound and multiple learning disabilities that cannot use standard toilets
  • a multi-faith contemplation room

Get in touch

If you wish to get in touch with us, please see our get in touch page for more information.

Doncaster Digital Venues

Last updated: 16 June 2021 09:41:57