One-stop-shop

We have a one-stop-shop on the ground floor of the Civic Office in Waterdale which you can use for all your customer service needs.

One Stop Shop is open for customers who are unable to access services online or by telephone

When visiting the One Stop Shop we request that you wear a face covering while walking around any public area.

The one-way system with different entry and exit is still in place.

Please be aware that there will be very limited access to the public computers due to current social distancing and restrictions.

You can access most Council information and services on-line via this website doncaster.gov.uk or call 01302 736000 for any urgent issues.
Urgent Homeless Enquiries: Telephone: 01302 736000
Foodbank Vouchers: Telephone 01302 736000
St Leger Homes: Telephone 01302 862862
Registrars: Email: registrars@doncaster.gov.uk Telephone: 01302 735222

If you have any urgent enquiries out of hours, please call 01302 341628.

If you do not have access to use a telephone you can use the freephone booth situated in Waterdale.

the main entrance is off Sir Nigel Gresley Square on the ground floor of the Civic Office in Waterdale
it is situated next to the Cast performance venue and the new Savoy cinema

full access to our online services via the easily accessible public self service computers - currently restricted due to social distancing
full disabled access
a children’s play area including access to online learning Pods - currently not accessible due to current restrictions
baby changing facility
public toilets - limited access
a ‘changing places’ facility for people with profound and multiple learning disabilities that cannot use standard toilets
a multi-faith contemplation room

If you wish to get in touch with us, please see our get in touch page for more information.

Last updated: 31 August 2021 09:32:43