We have a one-stop-shop on the ground floor of the Civic Office in Waterdale which you can use for all your customer service needs. This includes a fully Digital self service area giving our Residents access to all online Council Services.

Where is the one-stop-shop?

  • the main entrance is off Sir Nigel Gresley Square on the ground floor of the Civic Office in Waterdale
  • it is next to Cast performance venue near Doncaster central library

Opening hours

  • Monday to Friday
  • 8.30am to 5pm (to enable us to deal with your enquiry, please aim to arrive at the building no later than 4:45pm)

Getting to the One Stop Shop

Town centre map

Location map
Download (518KB)

Public transport

  • the number 58 bus runs along Waterdale in front of the Civic Office
  • the train station is also a short walk away (see location map above).

Bus timetable:

58 bus timetable
Download (205KB)

Information about the building

Layout of one-stop-shop

Download (48KB)


  • full access to our online services via the easily accessible public self service computers 
  • full disabled access
  • a children’s play area including access to online learning Pods
  • baby changing facility
  • public toilets
  • a ‘changing places’ facility for people with profound and multiple learning disabilities that cannot use standard toilets
  • a multi-faith contemplation room

Get in touch

If you wish to get in touch with us, please see our get in touch page for more information.

Last updated: 23 May 2019 13:14:09