Grades of cleanliness

The graded standards shown below are used by the Street Scene team to monitor the cleanliness of areas in Doncaster.

For Litter and Refuse

A No litter or refuse
B Predominantly free of litter and refuse apart from some small items
C Widespread distribution of litter and/or refuse with minor accumulations
D Heavily affected by litter and/or refuse with significant accumulations

For Detritus (Mud, Soil, Grit etc) 

A No detritus
B Predominately free of detritus except for some light scatterings
C Widespread distribution of detritus with minor accumulations
D Heavily affected by detritus with significant accumulations

Zones and Response Times

All public areas maintained by the Council have been classified into one of four main land zones, which are set out in the Code of Practice on Litter and Refuse.  If a site fall to a Grade C or D for either litter, refuse or detritus, it is deemed to be unacceptable, and should be rectified within the set response times as laid out below.

Zone              Descritption Response Time
Zone 1 - high intensity of use Busy public areas Half a day.  This means by 6pm if reported by 1pm; or by 1pm the next duty day if reported between 1pm and 6pm on the previous day
Zone 2 - medium intensity of use 'Everyday' areas, including most housing areas occupied by people most of the time 1 day.  This means by 6pm the following evening
Zone 3 - low intensity of use Lightly trafficked areas that do not impact upon most peoples lives most of the time 14 days
Zone 4 - areas with special circumstances Situations where issues of health and safety, reasonableness and practicality are dominant considerations when undertaking environmental maintenance work  28 days, or as soon as reasonable practical


If you would like to request Street Cleaning, please complete the following e-form

 Alternatively, report it by phone on 01302 736000. 



Last updated: 07 November 2019 15:10:50