You can ask us to revise our decision about housing benefit or council tax reduction, or appeal against the decision to an independent appeal tribunal.
This means that we will take another look at your benefit claim and we will make sure that it has been done correctly.
How it works
Only the person making the claim – or someone legally acting on their behalf - can ask for it to be revised or go to appeal, except in cases where a landlord or agent asks for a revision of a decision about:
• the payment of housing benefit directly to them, or
• the recovery of an overpayment from them
Why should I ask for a decision to be revised?
• the amount of benefit payable
• the rent used to work out housing benefit
• your income
• the recovery of an overpayment
• the date we have awarded your benefit from
• the date we have ended your benefit from
This is not an exhaustive list. However, some decisions do not carry a right of appeal. You will be notified if the matter you are disputing does not carry such a right.
Challenging a decision
To dispute a decision, you must write to us within one calendar month of the date on the decision letter. If you prefer, you can use the 'Benefits disputes form' to make your request. Any time we take providing our explanation about the decision to you will be added to the one month.
In exceptional circumstances, we will allow more time. You need to write to us and explain why the request is late. We will not consider a dispute where 13 months have passed since the decision notice was first issued.
What happens after a request for a revision?
What happens if I request an appeal?
In most cases the tribunal panel will be made up of one legally qualified person, known as the tribunal judge. However, up to two more tribunal members can be present if the case requires expertise in a particular field. A tribunal clerk and a council representative may also be present.
Appeals about Local Council Tax Reduction, are made directly to the Valuation Tribunal on their appeal form.
Before you can appeal to the Valuation Tribunal, you need to have written to the council explaining what you disagree with in our decision about your council tax reduction.
You can appeal to the Valuation Tribunal against the council’s decision about:
• whether you are entitled to a Council Tax reduction
• how much council tax reduction the council has awarded you under the local scheme
The tribunal cannot hear appeals about the council’s scheme itself, only about the way the scheme has been applied to your case.
What if I am not happy with the tribunal's decision?
Please note that this option is also available to the council if we feel we need to challenge the decision.
If you have any further questions regarding disputes and appeals, please contact us:
- email: email@example.com
- phone: 01302 735336