What is this for?

To request cancellation of a bulky waste or re-usable items order that has been placed.

What is it going to cost?

Free to request cancellation of a bulky items collection order. 

It will not be possible to provide a refund if the cancellation request is made within 24Hrs of the scheduled collection date. 

What we need from you

  • Original case/reference number
  • Contact telephone number related to the collection 

What you should expect from us

Providing you are eligible for a refund - 

  • Please allow 3 - 5 working days once processed.
  • The cost paid shall be refunded to the original payment method chosen. 

More information

Bulky collection service Terms and Conditions can be viewed by downloading the attached:

Bulky Collection Service Terms and Conditions
Download (121KB - PDF)
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Last updated: 05 July 2023 17:43:36