Resolving a dispute with a business using the Alternative Dispute Resolution (ADR) Scheme
Resolving a dispute with a customer using the Alternative Dispute Resolution (ADR) Scheme
If you are unhappy about the way a Councillor, a Co-opted Member of the council or a Parish/Town Councillor has behaved, you can make a complaint in writing to the Council’s Monitoring Officer.
Your feedback is very important to us and it helps us to improve the services we provide to better meet the needs of our customers.
To make a complaint or provide feedback to Childrens Services.
The Local Government Ombudsmen investigate complaints about councils. They aim to get the council to put things right if they have gone wrong and if this has affected you directly.
If you are having a problem with noise like loud music, burglar alarms, DIY, noisy pubs, rowdy parties or barking dogs in your neighbourhood, we can help you.
What is advocacy?
The aim of this policy is to give officers guidance to help them identify circumstances where a service user or complainant’s behaviour could be classed as unreasonable and to aid their decisions in how to appropriately respond to such behaviour. This policy should be read in conjunction with the Council’s Complaints Policy.
We undertake pro-active inspections of business premises in Doncaster in which we have enforcement powers.