Accessing our services - Deaf, hearing loss or speech impairment

• Information about council services is available on the website.
• Residents can request, report and apply for a large range of services online.
• These services are available 24/7, allowing users to access services when it suits them.
• The website is designed with accessibility in mind as outlined in the accessibility statement.

• You can call the Council's main call centre on 01302 736000 - opening times Monday to Friday 8:30am-5:00pm (excluding Bank Holidays)
• There is an accessibility line available on this numbers for those customers who needs extra support when accessing Council services

• Emergency Out of Hours/Homeless - 01302 737199 (outside of normal offices hours (including weekends and holidays)
• Emergency Homeless Service - 01302 737199
• St Leger Homes Emergency Repairs Service - 01302 737199
• St Leger Homes Emergency Text Repairs Service - 07929080056 
• Adult Social Care Emergency Out of Hours Service - 0300 021 8996
• Children's Social Care Emergency Out of Hours Service - 01302 796000

 SignVideo 

• Service to support deaf customers to contact the council's main customer services team with support of a British Sign Language (BSL) interpreter by video, who can voice what you sign.  
• It's free and is available between 8:30am - 5:00pm Monday to Friday (excluding bank holidays). 
• See our SignVideo page for more information. 

• Connect to a BSL Interpreter
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• Residents can visit the One Stop Shop in the Civic Office, Waterdale, Doncaster, DN1 3BU and access services in person.
• The One Stop Shop is open between 8:30am-5:00pm, Monday to Friday (Excluding Bank Holidays)
• The One Stop Shop offers the following:
• Audio induction loops - these act as transmitters that cut out background noise. This can make it easier to hear us if you have a hearing aid.
• Sign Video service available during opening hours to allow communication between customer and service advisor.
• Private meeting spaces in which to meet with an officer to block out sound.
• 40 computers available for customers to self-serve with Digital Assistants on hand to help
• The computers have web cams built in to enable our deaf customers to access SignVideo.
• Computer booths available with privacy screens to enable confidential BSL signing conversations online
• Staff available for assistance
• If you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter. Text, Whatsapp or Videocall – 07979031116 or email sensory.team@doncaster.gov.uk Monday – Friday 9am-5pm.  

• Council team that offers services for adult with hearing impairments. 

• Services for deaf, deafened and hard of hearing adults - City of Doncaster Council 

• Support from a BSL signer available: 

• Deaf Social Work Support – Tuesdays 1pm-4.30pm and Thursdays 9am-12.30pm - Civic Office 

• Deaf Centre Social Work Support – Fortnightly on Mondays 10.45am - 12pm - Milton Walk Deaf Centre