Accessing our Services - Language

• Information about council services is available on the website. 

• Residents can request, report and apply for a large range of services online. 

• These services are available 24/7, allowing users to access services when it suits them. 

• The website is designed with accessibility in mind: Accessibility statement - City of Doncaster Council 

Translation on website 

The council's website has the functionality to translate the content on webpages into a wide range of other languages using the ReachDesk toolbar. 

This function can be accessed via: 

1. Clicking on the Headphone icon in the top right of the webpage 

1. In the options bar that appears, select the Letter A icon 

1. This will bring up a list of languages. Scroll through or search for the language of your choice (languages with a speaker icon next to them mean that the website can also read the text on the website out in that language). 

• You can call the Council's main call centre on 01302 736000 - opening times Monday to Friday 8:30am-5:00pm (excluding Bank Holidays)  

• There is an accessibility line available on this numbers for those customers who need extra support when accessing Council services 

• Emergency Out of Hours/Homeless - 01302 737199 (outside of normal offices hours (including weekends and holidays) 

• Emergency Homeless Service - 01302 737199 

• St Leger Homes Emergency Repairs Service - 01302 737199 

• Adult Social Care Emergency Out of Hours Service - 0300 021 8996 

• Children's Social Care Emergency Out of Hours Service - 01302 796000 

• Residents can visit the One Stop Shop in the Civic Office, Waterdale, Doncaster, DN1 3BU and access services in person. 

• The One Stop Shop is open between 8:30am-5:00pm, Monday to Friday. 

• 40 computers are available for customers to self-serve with Digital Assistants on hand to help 

• Staff in the One Stop Shop can support those who’s main language is not English. 

• Using Google Translate 

• Access computers - can translate CDC webpages 

The council has an interpretation and translation service available for internal teams and external companies and organisations - Doncaster Interpretation and Translation Unit (DITU) 

The service offers the following: 

• Face to face interpretation 

• Video interpreting calls  

• Written translations 

• Interpreters for a wide range of languages 

• Advice, guidance and support