Reporting missing or damaged bins, requesting new, replacement or additional bins

Report here if your bin and/or box is damaged, missing or if you need another one.

Report a damaged or missing bin

To report a damaged or missing bin please select the appropriate link button above.

If your bin lid is damaged we may be able to repair it (for free).

When reporting a damaged bin please leave it accessible so the repair can be carried out.

If your bin is more seriously damaged or is lost or stolen you will need to request a replacement which may be chargeable. 

Requesting new or replacement green boxes

If you would like to request a new, replacement or additional green box for recycling glass you can now do so using the appropriate button at the top of this page. You can request this service if:

  • you are about to move or have moved into a house that does not have a green box 
  • your box has been damaged, lost or stolen
  • you regularly have a large amount of glass bottles and jars suitable for our kerbside recycling service

There is currently no charge for additional, replacement, damaged, lost or stolen boxes. All boxes remain the property of the council.

New and replacement bin costs

New and replacement bins are chargeable in accordance with the council’s Fees and Charges policy. Prices are set annually by a meeting of full council.

The current cost for a new or replacement bin depends on its size:

Size of Bin Standard Price Benefit Price*
140L bin £22 £19
240L bin £27 £19
360L bin £53 n/a
660L bin £164 n/a
1100L plastic bin £235 n/a
1100L metal bin £358 n/a

*Benefit Price may be applied if you are in receipt of Local Council Tax Support and/or Housing benefit.

To confirm your eligibility for the reduced rate you will need to provide us with:

  • your National Insurance Number,
  • benefit reference number
  • and postcode. 

Please note that reduced rates do not necessarily apply to residents receiving Universal Credit (housing element) or those households entitled to the 25% reduction in Council Tax due to single person occupancy.  Only those residents in receipt of the qualifying benefits are entitled to reduced rates.

Blue bins remain free of charge.

The charge for a new or replacement bin is set to cover the costs of administration and delivery. The wheeled bin remains the property of the council.

If you pay the charge and we find a repair is possible then the cost will be refunded.

Wheeled bin lids are replaced for free. If the bin is damaged and needs to be replaced, a replacement bin should be requested and will be chargeable.

Request bins and boxes for a new build property

At the moment, you cannot request bins or boxes for a new property online. Instead, please contact us

CALL NOW: 01302 736000.

Recycling from flats or multiple occupancy properties

We've developed a service just for flats. For more information please visit our recycling from flats page

Report a missed bin collection

If your bin hasn't been collected, please visit our missed bin collection page to report this.

Request an additional bin or box

Please see our additional bins and boxes page.

Last updated: 03 June 2024 09:19:24

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