Missed bin collection

What is this for?

To report that your bin, box or bags have not been collected on your scheduled collection day. This form should only be used to make your initial report for a missed collection. Any further contact over this missed collection should be directed to 01302 736000.

What is it going to cost?

Free

What we need from you

All missed collections must be reported to us within 48 hours of the scheduled collection day. Please do not report a missed collection if:

  • You did not put out your bin, box or bags for collection before 7:30am on your scheduled collection day
  • Your bin, box or bags contained incorrect materials or was too heavy
  • Your green bin or box has been issued with a contamination notice (tag), please remove the items left before your next scheduled collection
  • Access to the communal container was not possible.

When you report your missed collection you will be asked to give your name, address, telephone number, type of bin/container (wheeled bin, box, bags), and any additional information.

What you should expect from us

When you submit the missed collection form the collection contractor will be informed, the missed container should be emptied by 5pm the following day. Once you submit your request, you will be sent an email with a reference number for your case. Using this reference number, you will be able to track the progress of your request, including when it will be completed by.

Please note: the collection contractor will inform us of any reason why the container was not collected on the scheduled collection day, e.g. if it contained unsuitable items or was not presented at the correct time, etc. If it is found that there is a genuine reason for the non collection, the waste will not be collected until your next scheduled collection day.

More information

Please note, this form should only be used to make your initial report for a missed collection. Any further contact over this missed collection should be directed to 01302 736000.

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Last updated: 30 August 2017 13:55:54