Accessing Our Services - Neurodiversity

• Information about council services is available on the website.  

• Residents can request, report and apply for a large range of services online. 

• These services are available 24/7, allowing users to access services when it suits them. 

• The website is designed with accessibility in mind: Accessibility statement - City of Doncaster Council 

Accessibility features 

• The website uses some accessibility software (called ReachDeck).  

• ReachDeck provides features that can help present information on the website in different easier to access formats. 

• You can access these assistive features on the website by: 

1. Clicking on the headphones symbol that is available at the top of every page on the website 
2. This brings up an options menu with icons at the top of the page, the features here include: 

• Text to speech - reads on screen text out loud while highlighting the text 

• Picture dictionary - displays word meaning through illustration 

• MP3 maker - converts online content into MP3 files for easy listening 

• Screen mask - with reading pane reduces visual stress and improves focus 

• Text magnifier - magnifies text and reads it out aloud. This increases accessibility of even the smallest web text. 

• Webpage simplifier - creates a simplified view of a webpage and removes distracting content. 

• You can call the Council's main call centre on 01302 736000 - opening times Monday to Friday 8:30am-5:00pm (excluding Bank Holidays)  

• There is an accessibility line available on this numbers for those customers who needs extra support when accessing Council services  

• Emergency Out of Hours/Homeless - 01302 737199 (outside of normal offices hours (including weekends and holidays) 

• Emergency Homeless Service - 01302 737199 

• St Leger Homes Emergency Repairs Service - 01302 737199 

• Adult Social Care Emergency Out of Hours Service - 0300 021 8996 

• Children's Social Care Emergency Out of Hours Service - 01302 796000 

• Residents can visit the One Stop Shop in the Civic Office, Waterdale, Doncaster, DN1 3BU and access services in person. 

• The One Stop Shop is open between 8:30am-5:00pm, Monday to Friday. 

• 40 computers available for customers to self-serve with Digital Assistants on hand to help 

• Private meeting spaces in which to meet with an officer 

• Staff available for assistance