Accessing Our Services - Mobility or Dexterity Impairments

Tools you may find useful to help to access Council Services.

Online

  • Information about council services is available on the website.  
  • Residents can request, report and apply for a large range of services online. 
  • These services are available 24/7, allowing users to access services when it suits them. 

Telephone

  • You can call the Council's main call centre on 01302 736000 - opening times Monday to Friday 8:30am-5:00pm (excluding Bank Holidays)  
  • There is an accessibility line available on this numbers for those customers who needs extra support when accessing Council services  
  • Emergency Out of Hours/Homeless - 01302 737199 (outside of normal offices hours (including weekends and holidays) 
  • Emergency Homeless Service - 01302 737199 
  • St Leger Homes Emergency Repairs Service - 01302 737199 
  • Adult Social Care Emergency Out of Hours Service - 0300 021 8996 
  • Children's Social Care Emergency Out of Hours Service - 01302 796000 

In Person

  • Residents can visit the One Stop Shop in the Civic Office, Waterdale, Doncaster, DN1 3BU and access services in person. 
  • The One Stop Shop is open between 8:30am-5:00pm, Monday to Friday. 
  • Disabled parking bays available around the building  
  • A large accessible space 
  • Staff available for assistance 
  • Changing places facilities and accessible toilets 
  • 40 computers are available for customers to self-serve with Digital Assistants on hand to help 
  • Accessible reception and service counters 

 

 

 

 

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Last updated: 09 October 2025 15:24:51

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