Pest Control

We provide a pest control service for domestic, commercial and industrial premises.

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What do you need help with?

Bedbugs

Bedbugs are small insects that are active at night, bites are typically on the neck and shoulders, but can occur anywhere on the body. It is hard to identify bedbug bites from other insect bites.

Bedbugs are usually found in and around mattresses and bed frames, however they can also be found in wardrobes, drawers, under skirting boards and around door frames. They are easily transported on second hand furniture, luggage and in clothing and once in a property easily spread from room to room. Bedbug’s droppings can be easily spotted as they are small black spots on your mattress and bedframe.

People react differently to bites so there is no way we can tell what bit you just by looking at a bite.

Bedbug

How do I request a treatment?

  • Online – the quickest and easiest way is to complete the online form at the top of this page.
  • Telephone – you can call the council on 01302 736000 (Mon-Fri, 8:30am – 5:00pm).
  • We will take some details about you and your issue.
  • You can book a convenient appointment for a member of the pest control team to visit you.
  • You will have to pay a call out fee at the time of booking the appointment.

What will happen?

  • Before treatment can be provided a pest control operative will visit you to assess whether the insects are bedbugs and tell you how to prepare the property for treatment.
  • If they confirm that they are bedbugs you will be asked to pay a treatment fee in cash to administer the treatment which will be arranged for a later date.
  • We advise that all cases of bedbugs have two treatments due to the life cycle of the insect; each treatment is chargeable and is not covered by the guarantee period.
  • It is not uncommon the see bedbugs for several days after the first treatment, this is due to eggs hatching and the inaccessible places bedbugs hide, this is why two treatments are advised.
  • If the pest control operative finds that the infestation is not bedbugs they will discuss other treatment options with you. These may require payment.

What will this service cost?

The call out and treatment fees for this service are:

  Call out fee (to be paid in advance by debit/credit card)                 Treatment fee (to be paid in cash to the operative at time of the initial visit) Total         
Domestic rates £50.00 £20.00 £70.00
Domestic (reduced rates)* £40.00 £20.00 £60.00
Commercial rates** £78.00 (per hour) £0.00 £78.00 (per hour)

*Reduced rates are available for those in receipt of housing benefit or local Council Tax support (see 'Reduced payments' section below for more details)

** Commercial rates also apply to treatments by landlords or property agents. For more information about commercial rates, see 'Commercial pest control services' section below.

Bees

Bees are the main pollinators of many of our wildflowers, crops and vegetables. Many plants would struggle to reproduce if it were not for the bees. Bees are on the decline, since the 1950s many have had their populations halved.

There are different types of bees with different characteristics.

  • Masonry and Mining bees – non aggressive bees. They have hairy bodies that appear brown and orange. They are active and breed between March and June and die off once they have laid their eggs. Masonry bees lay their eggs in passages they make in soft mortar and mining bees lay theirs in soil.
  • Bumble bees – non aggressive, social bees that will only sting if threatened. They have large black and yellow hairy bodies. They never swarm or attack. They create nests covered in moss and usually located on the ground or under wood piles/sheds. We recommend that nests are left alone as they are unlikely to cause you a problem.
    Bumble bee
  • Honey bees – have dark brown and black stripes. Honey bees are the only type of bees that swarm. They are usually non aggressive when swarming and will only react if they feel they are under threat. Swarms occur due to population increases when a group of worker bees leave to form a new colony with a queen. If you find a swarm of bees gathered on a surface like a branch or fence, clinging to each other and they remain there for over a week they are unlikely to move on. Bee keepers can re-home the swarm if accessible or give you advice.
    Honey bee

How do I request a treatment?

  • Doncaster Council does not normally treat bees. This is due to the declining numbers.
  • For further information and guidance and details of local beekeepers please visit The British Bee Keepers Association (BBKA) website.

Cockroaches

Cockroaches are large robust insects with whip-like antennae and two pairs of wings. The most common species found in the UK are the Oriental and German cockroach. They prefer warm moist conditions of 20-33 degrees. As they are nocturnal, they spend the daytime hiding in cracks and crevices in areas such as sinks, drains, cookers, backs of cupboards, and around fridge motors. Oriental cockroaches can also be found in cooler and less humid conditions such as drains and basements.

cockroach

How do I request a treatment?

  • Online – the quickest and easiest way is to complete the online form at the top of this page.
  • Telephone – you can call the council on 01302 736000 (Mon-Fri, 8:30am – 5:00pm).
  • We will take some details about you and your issue.
  • You can book a convenient appointment for a member of the pest control team to visit you.
  • You will have to pay a call out fee at the time of booking the appointment.

What will happen?

  • A pest control operative will visit you and assess your issue.
  • They will either administer the treatment there and then if possible, or a further appointment will be booked to complete the treatment.
  • Several visits may be necessary for the treatment to be successful. Therefore you must ensure that you are available at the address for all appointments booked as part of the treatment. Failure to access the property may prolong the treatment time resulting in more expenses to the customer.
  • A high standard of hygiene is extremely important as this will deny the insect food. To reduce the risk of harbouring cockroaches, all cracks and crevices should be sealed, particularly in food preparation areas.  

What will this service cost?

The call out and treatment fees for this service are:

  Call out fee (to be paid in advance by debit/credit card)                 Treatment fee (to be paid in cash to the operative at time of the initial visit) Total         
Domestic rates £156.00 (includes first two hours treatment) £0.00 £78.00 (per additional hour)
Domestic (reduced rates)* £0.00 £0.00 £0.00
Commercial rates** £156.00 (includes first two hours treatment) £0.00 £78.00 (per hour)

*There is no reduced rate for cockroach treatment.

** Commercial rates also apply to treatments by landlords or property agents. For more information about commercial rates, see 'Commercial pest control services' section below.

Fleas

Fleas are small insects that range from 1mm-8mm in length. They are commonly found in houses with cats or dogs but may also be present in houses that have been empty for a period of time due to different life stages lying dormant. Adult fleas feed on blood, their bites can be irritating and painful, and although they do not live on people they can still bite especially if the cat/dog has recently moved out.

How do I request a treatment?

  • Online – the quickest and easiest way is to complete the online form at the top of this page.
  • Telephone – you can call the council on 01302 736000 (Mon-Fri, 8:30am – 5:00pm).
  • We will take some details about you and your issue.
  • You can book a convenient appointment for a member of the pest control team to visit you.
  • You will have to pay a call out fee at the time of booking the appointment.

What will happen?

  • A pest control operative will visit you and assess your issue.
  • If you require treatment for fleas, you must pick any loose items up off the floor and vacuum the whole house before the pest control operative arrives for their appointment (this must be disposed of in a bag in an outside waste bin). If this is not done the treatment cannot be carried out and you will have to re-book and pay for another appointment.
  • They will either administer the treatment there and then if possible, or a further appointment will be booked to complete the treatment.

What will I need to do?

  • We strongly recommend that cats and dogs living in the property are treated with adequate flea medication (please contact your vet for details) whilst our treatment is occurring.
  • You will need to wash any animal bedding on a hot wash on the day of treatment.
  • Remove pets and children while treatment is carried out and until the floors are dry. Cover aquariums and turn off air pumps during treatment.
  • Do not vacuum / mop / sweep floors for 14 days after treatment, this gives the insecticide time to eliminate all stages of the flea’s life-cycle.
  • This treatment is covered under our 4 week guarantee and a revisit can be requested after 2 weeks.

What will this service cost?

The call out and treatment fees for this service are:

  Call out fee (to be paid in advance by debit/credit card)                 Treatment fee (to be paid in cash to the operative at time of the initial visit) Total         
Domestic rates £54.00 £0.00 £54.00
Domestic (reduced rates)* £43.00 £0.00 £43.00
Commercial rates** £78.00 (per hour) £0.00 £78.00 (per hour)

*Reduced rates are available for those in receipt of housing benefit or local Council Tax support (see 'Reduced payments' section below for more details)

** Commercial rates also apply to treatments by landlords or property agents. For more information about commercial rates, see 'Commercial pest control services' section below.

Insects and Insect Analysis

You may have issues with a range of other insects and pests. This may include silverfish, woodlice, carpet beetles, biscuit beetles, moths, earwigs, flies and mites.

If you have an unidentified insect, we offer a service to help you identify this (please see below).

How do I request a treatment?

  • Online – the quickest and easiest way is to complete the online form at the top of this page.
  • Telephone – you can call the council on 01302 736000 (Mon-Fri, 8:30am – 5:00pm).
  • We will take some details about you and your issue.
  • You can book a convenient appointment for a member of the pest control team to visit you.
  • You will have to pay a call out fee at the time of booking the appointment.

Request insect identification

  • If you find yourself with an unidentified infestation of insects you can bring in a sample of the insect for analysis.
  • Samples can be brought in a small sealed plastic container to the Civic Office, Waterdale, Doncaster, DN1 3BU (opening hours Monday - Friday 8:30am - 5:00pm).
  • The sample will be sent to our external contractor for identification; this usually takes up to 2 weeks. We’ll get in touch once identification has been made.
  • The charge for analysis is £30, which is non-refundable and will be deducted from the call out fee in the pricing tables below.

What will happen?

  • A pest control operative will visit you and assess your issue.
  • Before any treatment can be carried out a positive identification of the insect needs to be carried out.
  • If the pest control operative is unable to identify the insect a sample will be taken away and analysed, this usually takes 2 weeks and is covered in the cost of treatment.
  • Once the insect has been identified, they will either administer the treatment, or a further appointment will be booked to complete the treatment.

What will this service cost?

The call out and treatment fees for this service are:

  Call out fee (to be paid in advance by debit/credit card)                 Treatment fee (to be paid in cash to the operative at time of the initial visit) Total         
Domestic rates £54.00 £0.00 £54.00
Domestic (reduced rates)* £43.00 £0.00 £43.00
Commercial rates** £78.00 (per hour) £0.00 £78.00 (per hour)

*Reduced rates are available for those in receipt of housing benefit or local Council Tax support (see 'Reduced payments' section below for more details)

** Commercial rates also apply to treatments by landlords or property agents. For more information about commercial rates, see 'Commercial pest control services' section below.

Mice

House mice are typically dark brown or grey in colour however, lighter varieties and even albino house mice have been found. The first sign of mice people usually notice is their droppings which are about the size of a grain of rice, they can leave up to 80 droppings a day. Mice only need a small gap to squeeze through, if you can fit the end of a pencil in there a mouse will fit too. A pair of mice can produce 120 offspring a year, these will start reproducing from the age of 4-6 weeks old.

mouse

How do I request a treatment?

  • Online - the quickest and easiest way is to complete the online form at the top of this page.
  • Telephone – you can call the council on 01302 736000 (Mon-Fri, 8:30am – 5:00pm).
  • We will take some details about you and your issue.
  • You can book a convenient appointment for a member of the pest control team to visit you.
  • You will have to pay a call out fee at the time of booking the appointment.

What will happen?

  • A pest control operative will visit you and assess your issue.
  • They will either administer the treatment there and then if possible, or a further appointment will be booked to complete the treatment.
  • We will advise that all other food sources are removed such as uneaten pet food, food spillages and waste bins are emptied.

What will this service cost?

The call out and treatment fees for this service are:

  Call out fee (to be paid in advance by debit/credit card)                 Treatment fee (to be paid in cash to the operative at time of the initial visit) Total         
Domestic rates  £54.00  £0.00  £54.00
Domestic (reduced rates)*  £43.00  £0.00  £43.00
Commercial rates**  £78.00 (per hour)  £0.00  £78.00 (per hour)

*Reduced rates are available for those in receipt of housing benefit or local Council Tax support (see 'Reduced payments' section below for more details)

** Commercial rates also apply to treatments by landlords or property agents. For more information about commercial rates, see 'Commercial pest control services' section below.

Moles

The European mole is silver grey to black in colour, although albino moles have also been caught. Moles are solitary by nature and live for the majority of their lives in underground tunnel systems. Moles cause a lot of disturbance to soil, which can cause damage to crop and grass cutters, they can be dangerous for livestock and also disfigure lawns, playing fields and sport pitches.

How do I request a treatment?

  • Online – the quickest and easiest way is to complete the online form at the top of this page.
  • Telephone – you can call the council on 01302 736000 (Mon-Fri, 8:30am – 5:00pm).
  • We will take some details about you and your issue.
  • You can book a convenient appointment for a member of the pest control team to visit you.
  • You will have to pay a call out fee at the time of booking the appointment.

What will happen?

  • A pest control operative will visit you and assess your issue.
  • They will either administer the treatment there and then if possible, or a further appointment will be booked to complete the treatment.

What will this service cost?

The call out and treatment fees for this service are:

  Call out fee (to be paid in advance by debit/credit card)                 Treatment fee (to be paid in cash to the operative at time of the initial visit) Total         
Domestic rates  £78.00 (per hour)  £0.00  £78.00 (per hour)
Domestic (reduced rates)*  £0.00  £0.00  £0.00
Commercial rates**  £78.00 (per hour)  £0.00  £78.00 (per hour)

*Reduced rates are available for those in receipt of housing benefit or local Council Tax support (see 'Reduced payments' section below for more details)

** Commercial rates also apply to treatments by landlords or property agents. For more information about commercial rates, see 'Commercial pest control services' section below.

Rats

Rats are large rodents that carry and spread disease. They are commonly seen in gardens and will enter a house if given access; this may be via a hole in a wall or a broken drain. Rats can squeeze through a gap of around 2.5cm.  Wild rats are usually brown with a light underside, but albino and other colours have been recorded. Their droppings are torpedo shaped and between 10-20mm long.

Rat

How do I request a treatment?

  • Online - the quickest and easiest way is to complete the online form at the top of this page.
  • Telephone – you can call the council on 01302 736000 (Mon-Fri, 8:30am – 5:00pm).
  • We will take some details about you and your issue.
  • You can book a convenient appointment for a member of the pest control team to visit you.

What will happen?

  • A pest control operative will visit you and assess your issue.
  • They will either administer the treatment there and then if possible, or a further appointment will be booked to complete the treatment.
  • The pest control operative will advise on proofing if the infestation is indoors.
  • Remove other food sources eg. Bird food/ pet food.
  • If on inspection the pest control operative finds that the infestation is mice there is a cost associated to the treatment of mice (see ‘Mice’ section below).
  • If you are not willing to pay for the treatment of mice, no treatment will be provided and you will be charged a call out fee.

What will this service cost?

The call out and treatment fees for this service are:

  Call out fee (to be paid in advance by debit/credit card)                 Treatment fee (to be paid in cash to the operative at time of the initial visit) Total         
Domestic rates  £0.00  £0.00  £0.00 
Domestic (reduced rates)  £0.00  £0.00  £0.00
Commercial rates**  £78.00 (per hour - with any additional hours or part thereof being invoiced to you)  £0.00  £78.00 (per hour)


** Commercial rates also apply to treatments requested by landlords or property agents. For more information about commercial rates, see ‘Commercial pest control services’ section below.

Snakes

How do I request a treatment?

Pest control do not treat snakes.

You will have to search for and request advice from a specialist company.

Spiders

How do I request a treatment?

Pest control do not treat spiders.

You will have to search for and request advice from a specialist company.

Squirrels

The grey squirrel has a grey and black tail, sometimes the flanks are reddish. The grey squirrel can gain access to roof spaces via building defects and cause damage to roof timbers, electrical wiring and plumbing. We don’t treat red squirrels, as these are protected.

How do I request a treatment?

  • Online – the quickest and easiest way is to complete the online form at the top of this page.
  • Telephone – you can call the council on 01302 736000 (Mon-Fri, 8:30am – 5:00pm).
  • We will take some details about you and your issue.
  • You can book a convenient appointment for a member of the pest control team to visit you.
  • You will have to pay a call out fee at the time of booking the appointment.

What will happen?

  • A pest control operative will visit you and assess your issue.
  • They will either administer the treatment there and then if possible, or a further appointment will be booked to complete the treatment.
  • Several visits may be necessary for the treatment to be successful. Therefore you must ensure that you are available at the address for all appointments booked as part of the treatment.
  • Failure to access the property may prolong the treatment time resulting in more expenses to the customer.

What will this service cost?

The call out and treatment fees for this service are:

  Call out fee (to be paid in advance by debit/credit card)                 Treatment fee (to be paid in cash to the operative at time of the initial visit) Total         
Domestic rates  £78.00 (per hour)  £0.00  £78.00 (per hour)
Domestic (reduced rates)*  £0.00  £0.00  £0.00
Commercial rates**  £78.00 (per hour)  £0.00  £78.00 (per hour)

*Reduced rates are available for those in receipt of housing benefit or local Council Tax support (see 'Reduced payments' section below for more details)

** Commercial rates also apply to treatments by landlords or property agents. For more information about commercial rates, see 'Commercial pest control services' section below.

Wasps

There are several different species of wasps in the UK. The most common being the German wasp and the Common wasp. Their nests are sometimes built underground, in cavities, sheds, outbuildings and in trees; they’re made out of a paper pulp and are strong enough to survive strong winds and torrential rain. Wasps are widely feared due to their ability to sting which can be very painful. Wasps do not die after stinging and they can sting you more than once. 
You are unlikely to see large numbers of wasps before the end of May.
Wasp

How do I request a treatment?

  • Online – the quickest and easiest way is to complete the online form at the top of this page.
  • Telephone – you can call the council on 01302 736000 (Mon-Fri, 8:30am – 5:00pm).
  • We will take some details about you and your issue.
  • You can book a convenient appointment for a member of the pest control team to visit you.
  • You will have to pay a call out fee at the time of booking the appointment.

What will happen?

  • A pest control operative will visit you and assess your issue.
  • They will confirm that your pests are wasps and not bees (we cannot treat bees, see ‘Bees’ section, and in this instance no refund of the call out fee will be made).
  • You will be asked to pay a treatment fee in cash to administer the treatment.
  • The pest control operative will either administer the treatment there and then if possible, or a further appointment will be booked to complete the treatment.
  • The treatment is quick and effective, however the nest area must be avoided after treatment for the first hour or two as the wasps will be extremely angry.
  • Once the nest is dead no wasps will use the nest again, we do not remove dead nests.

What will this service cost?

The call out and treatment fees for this service are:

  Call out fee (to be paid in advance by debit/credit card)                 Treatment fee (to be paid in cash to the operative at time of the initial visit) Total         
Domestic rates  £34.00   £20.00  £54.00 
Domestic (reduced rates)*  £23.00  £20.00  £43.00
Commercial rates**  £78.00 (per hour)  £0.00  £78.00 (per hour)

*Reduced rates are available for those in receipt of housing benefit or local Council Tax support (see 'Reduced payments' section below for more details)

** Commercial rates also apply to treatments by landlords or property agents. For more information about commercial rates, see 'Commercial pest control services' section below.

Terms and conditions

  • Treatment of wasps is subject to weather conditions; in adverse conditions we may contact you to rearrange the appointment.
  • We are only able to provide treatments to active wasp’s nests.
  • If no active nest is found, no treatment will be provided (in this instance no refund of the call out fee will be made).
  • If we are unable to locate or access the nest we cannot treat it (in this instance no refund of the call out fee will be made).
  • We are able to treat nests around gutter height up to 2 storeys high, without obstruction. If we are unable to access the nest we will not be able to treat it (in this instance no refund of the call out fee will be made).
  • We are unable to treat chimney stacks.

Woodworm

How do I request a treatment?

Pest control do not treat woodworm.

You will have to search for and request advice from a specialist company.

 Terms and conditions 

About our service

By using our pest control service you are guaranteed:

  • a fully professional prevention advice and control service
  • a comprehensive treatment and follow-up visit if necessary
  • a pest analysis service of unidentified infestations
  • a guarantee for four weeks from the treatment being given (some pests excluded – please read section ‘Guarantee period’ for further information).

Your appointment

  • A responsible adult (over 18 years old) who is the owner or occupier of the property must be present at the appointment; otherwise treatment will not be carried out.
  • They will have to sign the treatment administration form confirming that they are satisfied with the treatment and have been advised where the poison / baits have been placed.
  • The pest control operative must be able to access your property.
  • If no-one is at home, you will not be entitled to a refund.
  • We are only able to specify an am or pm slot  (morning slot between 8:00am to 12:30pm and an afternoon slot between 12:30pm and 4:30pm)
  • The pest control operative is unable to call you prior to the appointment due to travelling.
  • Adverse weather conditions may impact on whether we can carry out the visit or treatment. In these circumstances we will contact you to rearrange your appointment at no extra cost.
  • We can only carry out treatment on the property of the person who reported an issue. We cannot treat the property of neighbours if they didn’t make the appointment.

Cancellation / refund requests

  • If you wish to cancel your appointment you can do so by contacting the council on 01302 736000 and quoting your booking reference number a minimum of 2 working days before the appointment. In this instance a refund can be given.
  • If you wish to change your appointment you can do so by contacting the council on 01302 736000 and quoting your booking reference number a minimum of 2 working days before the appointment. In this instance a refund can be given.
  • If you cancel your appointment within 2 working days of your appointment you will not be entitled to a refund.
  • If a pest control operative visits you and your pest is not what you originally reported, no refunds are offered on call out charges or analysis fees under any circumstances.

Reduced payments

  • To qualify for a discounted rate, you must be in receipt of either Housing Benefit or Local Council Tax Support.
  • You must be able to provide your National Insurance Number and Benefit Reference Number when booking the service.
  • Your entitlement will be checked automatically. If it cannot be confirmed, you can either choose to continue and pay the full rate, or you can cancel your request.
  • If you request a free treatment for rats, and on assessment the pest control operative finds that the infestation is mice you will be asked to pay the relevant charge for the treatment of mice. If you are not willing to pay for the service no treatment will be provided and you will be charged a call-out fee.
  • If you request a treatment for wasps, and on assessment the pest control operative finds that the infestation is bees, we cannot treat them and will not refund your booking fee.

Commercial pest control

  • The charge for a one off commercial pest control service is £78 per hour, with any additional hours (or part thereof) being invoiced to you (with the exception of cockroaches, see section above).
  • Treatments requested by landlords or property agents are subject to commercial prices.
  • Payments can be made by credit or debit card.
  • If you are interested in setting up a contract or want to discuss issues regarding a current contract, you can contact us on 01302 736000.

Guarantee period

  • Pest control treatments are guaranteed for four weeks from the treatment being given, (this excludes bedbug, squirrel, cockroach and mole treatments).
  • Sprays and treatments should be given time to take effect, we recommend two weeks before an additional treatment is required. With the exception of wasp treatments (we usually advise two days for pesticides to take effect).
  • If the problem persists you can request a revisit within the four week guarantee period at no extra charge for domestic. You can do this by contacting us on 01302 736000 and quoting your booking reference number.

 

Last updated: 15 August 2018 12:30:12