Welfare, Benefits and Tribunal Service (WBAT) - Privacy Notice

This Privacy Notice sets out what you need to know about how The City of Doncaster Council (the Council) will use your information for the Welfare Benefits and Tribunal Service provided by Dial Doncaster (the provider). The Council is committed to meeting its data protection obligations and handling your information securely. You should make sure you read and understand this notice, and that of the provider, before submitting your information.


What information about you is collected?

For the processing to which this notice relates, the provider will use the following information:
  • personal information – such as: your name, telephone number, age, email address, NHS number, benefits status, any information you provide about yourself during the support, and details about the reason for your referral
  • special category personal information – such as: your ethnicity, information about your physical and mental health.

How is your information collected?

The provider will collect your information from you directly during your support and from health and community professionals both during the referral process and potentially throughout the time you are involved with the programme.

How will your information be used?

Your information might be used to:
  • contact you about services available to you
  • facilitate support sessions
  • maintain a record of discussions and your involvement in the sessions
  • document your journey using the services offered to you
  • refer you to other services if required
  • convert to anonymised statistics for the purposes of performance monitoring of the service.

The Legal Basis for using your information

The legal basis which the provider relies on to process your information is available via their website: http://www.dialdoncaster.co.uk/privacy-policy

Who will your information be shared with?

For WBAT matters the provider will share statistical information with the Council’s Public Health Team.

How long will we keep the information?

The Council keeps information for different periods of time, depending on what we are using it for. We only keep this information for as long as we need to, after which we will securely delete the information. For this project the table below sets out typical timescales for each activity:


Time information kept for

Statistical records

 5 years from the end of the project

Your rights

The law gives you specific rights over your information. These rights are:
  • to be informed of our use of information about you;
  • of access to information about you;
  • rectify information about you that is inaccurate;
  • to have your information erased (the ‘right to be forgotten’);
  • to restrict how we use information about you;
  • to move your information to a new service provider;
  • to object to how we use information about you;
  • not to have decisions made about you on the basis of automated decision making;
  • to object to direct marketing; and,
  • to complain about anything the Council does with your information (please see the ‘Complaints’ section below).
Some of the rights listed above apply only in certain situations, and some have a limited effect. Your rights are explained further in the Individuals’ Rights Procedure on our website, as is how to make a request under one or more of them. You can request information about yourself by making a right of access request on this page of the Council’s website.

Changes to this privacy notice

This notice is kept under regular review to make sure it is up to date and accurate.

Data Protection Officer (DPO)

The Council is required by law to have a DPO. The DPO has a number of duties, including:
  • monitoring the Council’s compliance with data protection law;
  • providing expert advice and guidance on data protection;
  • acting as the point of contact for data subjects; and,
  • co-operating and consulting with the Information Commissioner’s Office (see ‘Complaints’ below).
The Council’s Data Protection Officer can be contacted by email at information.governance@doncaster.gov.uk 


If you are unhappy with the way in which your information has been handled you should contact the Council’s Data Protection Officer so that we can try and put things right. Alternatively, and if we have been unable to resolve your complaint, you can also refer the matter to the Information Commissioner’s Office (ICO).

The ICO is the UK's independent body set up to uphold information rights, and they can investigate and adjudicate on any data protection related concerns you raise with them. They can be contacted via the methods below:

Website: www.ico.org.uk

Telephone: 0303 123 1113

Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF


Last updated: 17 April 2024 11:35:43

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