If you have been involved in a road traffic collision or other incident, the City of Doncaster Council (the Council) will only provide footage to an insurance company, solicitors, police force or other official body acting on your behalf in accordance with the exemptions under the Data Protection Act 2018 (DPA), unless your rights of access apply.

The Council operates CCTV systems within the town centre and on major roads and junctions https://www.doncaster.gov.uk/services/crime-anti-social-behaviour-nuisance/cctv

Requesting CCTV footage

You should be aware that CCTV is kept for 30 days from the date of the recording in line with our retention schedule. Any footage requested beyond this time limit will not be available.

All requests for CCTV footage should be sent by email to information.governance@doncaster.gov.uk or by writing to:

Information Governance Team
Floor 2
Civic Office

Information we need

The organisation acting on your behalf should contact the Council directly, we need the following information from them:
  • their name and address / email address, on letter headed paper or sent from a company email account;
  • the name of their client (you);
  • the date, time and location of the incident;
  • the details of all of the vehicles involved (vehicle registration, make, model, colour), if applicable; and
  • a description of the incident.
The requesting company must state the legislation they are requesting footage under as we have a legal duty to ensure images are not disclosed unlawfully, under UK General Data Protection Regulations (GDPR), the DPA and the Protection of Freedoms Act 2012. Under Schedule 2, Part 1, Paragraph 5 (3) of the DPA 2018, information is exempt from GDPR if it is required to be disclosed by law or in connection with legal proceedings.

We will ask your insurance company or legal representative to contact us to make payment before the footage is searched for and, if available, sent to them. Our charges are:
  • Search only – £60.00 plus VAT
  • Search and supply copy of footage – £60.00 search fee and £60.00 per camera to supply footage plus VAT

Why we charge

Public surveillance CCTV systems are installed to deal with crime, anti-social behaviour and disorder. When our staff are searching for the footage of accidents or incidents, they are not carrying out their usual work therefore there is an administration fee for the search and production of footage.

If you need to request footage because of an incident that has an element of crime

If you have been the victim of a crime or it is a crime-related incident, for example, if you returned to your vehicle and found damage to it, these incidents should be reported to the police by calling either 999 in an emergency, or 101 in a non-emergency. The police can make a request direct to us to view our footage and if held it will be provided to the investigating officer.

For further information contact information.governance@doncaster.gov.uk 

Last updated: 03 April 2024 14:02:13