We have a one-stop-shop on the ground floor of the Civic Office in Waterdale which you can use for all your customer service needs.

Where is the one-stop-shop?

  • the main entrance is off Sir Nigel Gresley Square on the ground floor of the Civic Office in Waterdale
  • it is next to Cast performance venue near Doncaster central library

Opening hours

  • Monday to Friday
  • 8.30am to 5pm

Christmas opening hours 

Monday 18 December: 8.30am – 5.00pm

Tuesday 19 December: 8.30am – 5.00pm

Wednesday 20 December: 8.30am – 5.00pm

Thursday 21 December: 8.30am – 5.00pm

Friday 22 December:  8.30am – 3.00pm


Monday 25 December Christmas Day: Closed

Tuesday 26 December Boxing Day: Closed 

Wednesday 27 December: 8.30am – 5.00pm

Thursday 28 December: 8.30am – 5.00pm

Friday 29 December: 8.30am – 3.00pm


Monday 1 January New Year’s Day: Closed

Tuesday 2 January: 8.30am – 5.00pm

Wednesday 3 January: 8.30am – 5.00pm

Thursday 4 January: 8.30am – 5.00pm

Friday 5 January: 8.30am – 5.00pm

Getting to the One Stop Shop

Town centre map

Location map
Download (518KB)

Public transport

  • the number 58 bus runs along Waterdale in front of the Civic Office
  • the train station is also a short walk away (see location map above).

Bus timetable:

58 bus timetable
Download (205KB)

Information about the building

Layout of one-stop-shop

Download (48KB)


  • full access to our online services via the easily accessible public computers
  • full disabled access
  • a children’s play area to keep young children occupied
  • baby changing facility
  • public toilets
  • a ‘changing places’ facility for people with profound and multiple learning disabilities that cannot use standard toilets
  • a multi-faith contemplation room

Get in touch

If you wish to get in touch with us, please see our get in touch page for more information.

Last updated: 05 December 2017 17:23:17