Alternative Dispute Resolution - how to apply

The application process for the Alternative Dispute Resolution (ADR) service.

Ways to apply

Apply using the on-line form:

or alternatively download an application form (below) and send it to us by post (address at bottom of page) or by email to adr@doncaster.gov.uk

ADR application form
Download (80KB)

Cost

There is no cost to consumers for the ADR scheme. However, claims which are frivolous or vexatious may be declined.

ADR process

The ADR process is in two stages.

  • Stage 1 - Mediation: This attempts to find a mutually acceptable solution to both parties. If that is not possible within a reasonable period of time cases are escalated to Stage 2.
  • Stage 2 - Adjudication: This is a decision based on a careful consideration of all the evidence from both parties to the case. The decision is binding on the Trader.

All ADR Officials at both stages are suitably qualified and experienced Trading Standards professionals.

Types of evidence required

You can submit evidence to support your application. Examples of evidence include:

  • the contract between you and the business you are in dispute with
  • a report from an independent, qualified professional like a surveyor, architect, engineer or similar
  • photographs
  • signed witness statements
  • correspondence between you and the business
  • correspondence between you and other parties about the dispute
  • official reports (for example, from a planning officer, building control officer or a police officer)
  • electronic media, such as photographs or videos.

At stage 2 your evidence, and any evidence provided by the business, is the only information used to inform the decision so please make sure you include everything and that the copies are legible.

We are unable to return evidence to you.

If you have any questions about the application process please email adr@doncaster.gov.uk or telephone 01302 737573.

You can contact us by post at:

ADRS
Trading Standards Service
Civic Office
Waterdale
Doncaster
DN1 3BU

Last updated: 13 November 2018 08:20:17