Alternative Dispute Resolution - about the scheme

How the scheme operates

This scheme is owned and run by the four South Yorkshire Trading Standards Services and is totally independent. For administrative purposes it is housed within Doncaster Council's Trading Standards service.

The scheme is fully accredited by the Chartered Trading Standards Institute under The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.

Alternative Dispute Resolution is part of a wider European scheme details of which can be found here.

Our scheme is led and managed by a Trading Standards Manager.

Officials employed by the scheme will assess the evidence presented to them and form a judgement with regard to the most effective means of resolving the dispute. Our officials are all Trading Standards professionals with appropriate qualifications and experience in relation to consumer law, assessment of evidence and decision making. Where Officials are remunerated from the scheme's resources this is on a fixed fee basis and they are not incentivised in any way beyond this.

You can use a third party, a friend or solicitor to help you, but usually there is no need for this. If you do, you may not be awarded the cost of their help, if any.

When considering your case our adjudicators will take into account the following principles: the law, any known industry standards, fairness and equity.

Consumers may withdraw from the process at any time. Business may withdraw at any time unless there is a legal duty on them to participate or it is a condition of their membership of a trade association or similar body in which they participate.

The outcome is not binding on the consumer. The outcome is binding on the business.

ADR scheme rules
Download (174KB)
ADR process flow chart
Download (1.61MB)

 

Our officials

  ADR Officials  
Name Title & Authority Role
Dave McMurdo

Trading Standards Manager

Doncaster Council

ADR Manager
Philip Glaves

Trading Standards Manager

Sheffield City Council

Deputy ADR Manager

Case Officer

Owen Kennedy

Chartered Trading Standards Practitioner

Doncaster Council

Case Officer

Tracey Lane

Partnership Development Officer

Doncaster Council

Case Officer

Andrew Barnaby

Trading Standards Officer

Barnsley Council

Case Officer

David Reid

Trading Standards Officer

Sheffield City Council

Case Officer

Keith Brookes

Trading Standards Enforcement Officer

Sheffield City Council

Case Officer

Gary McGann

Business Regulation Officer

Rotherham Council

Case Officer

Jane Connor

Senior Fair Trading Officer

Doncaster Council

Case Officer

Paul Spivey

Trading Standards Enforcement Officer

Rotherham Council

Case Officer

Paul Whittington

Trading Standards Officer

Barnsley Council

Case Officer

Phillip Hill

Trading Standards Officer

Barnsley Council

Case Officer

Russell Fielding

Senior Trading Standards Officer

Doncaster Council

Case Officer

 

Last updated: 23 April 2018 11:16:11