Advice for Landlords & Tenants During the COVID-19 (Coronavirus) Pandemic

The government's response to the Coronavirus pandemic has imposed restrictions which are relevant for landlords in the private rented sector. However landlords can still access and market their properties and ensure that works are carried out to meet legal obligations and ensure tenant welfare whilst observing social distancing measures.

The government announced on 21st August that the ban on evictions for will extended for another 4 weeks, taking the total ban to 6 months. The government also intends to give tenants greater protection from eviction over the winter by requiring landlords to provide tenants with 6 months notice in all bar those cases raising other serious issues such as those involving anti-social behaviour and domestic abuse perpetrators, until at least the end of March.

The government will keep these measures under review with decisions guided by the latest public health advice. You can read the government announcement on the website.

What restrictions are in place to protect health?

The government have published frequently asked questions outlining what you can and can't do during the coronavirus pandemic. You can also read more on our coronavirus advice pages.

A landlord is entitled to visit their property in response to a health and safety concern as would be visits to the property by their tradesperson to complete essential repairs (provided both parties are well and non-symptomatic).  The easing of lockdown means you can now undertake viewings to re-let your property (whilst observing certain caveats - see "How should I manage my property whilst restrictions are in place"). Please take note of the government guidance for people working in, visiting or delivering to other people's homes. Council staff who deal with the enforcement of standards in the private rented sector will still be responding to complaints concerning health and safety risks in the private rented sector and there are no measures to prevent the Council from taking enforcement action in circumstances where there is serious risk to health and safety. We are adapting our working practices to minimise the spread and may rely on photos from tenants in lower-risk cases. We will contact landlords on the basis of these reports but will be understanding in terms of the timescales we are allowing for resolution. We anticipate that by far the majority of cases can be dealt with informally based on common sense agreements

What should I be doing as a landlord in regard to social distancing?

The principal aim of the government's public health measures to combat the virus are to limit the number of contacts between members of the community. Throughout the period of controls being in place you will need to ensure:

  • All persons present who are from different households must maintain a distance of 2m between themselves to limit the possibility of transmission. Please refer to the government's guidance on renting during COVID-19. 
  • You are now able to market and arrange letting of your property whilst ensuring social distancing. This can include physical viewings, cleaning and check in/out procedures. Consider a "lead" tenant who you can do the viewing with to limit the number of persons present. Please read and implement the government's guidance for people working in, visiting or delivering to other people's homes.
  • Avoid gatherings of more than two people from separate households (for example do not attend with your tradesperson should a repair be necessary).
  • Carry out "Right to Rent" checks by requesting tenants to submit electronic copies of their documents or video call the prospective tenant and ask them to hold the documents up to the camera so you can check them. Record this as an adjusted check due to COVID-19 and record the date. The advice in full can be found here.
  • Check with your tenant to see if they have been requested to shield as they belong to a high risk group who are at a greater risk from the virus. Persons belonging to these high risk groups have been advised strongly by the NHS to limit social contacts and careful thought will be required as to the necessity for anyone to visit the property. Doncaster Council is working with volunteers to operate a community hub who can assist with things including food and medical supplies, a check in service for isolated members of the community and linking in with other key services. 

Working safely and Managing My Property

The current measures will make it more difficult to manage your property. The government has issued two very helpful pieces of guidance with respect to renting during COVID-19 & working in other people's homes during COVID-19, we recommend you familiarise yourself with them.  There are some practical steps you can take to allow you to manage your business during the crisis:

  • Follow the decontamination advice if a tenant moves out.
  • Send your tenants a copy of this poster which covers how to limit spread within the home. 
  • Avoid pre-planned property inspections unless there is a justifiable health and safety reason to go ahead.
  • If you are aware of a repair which needs doing but the tenant is unable to permit access due to self-isolation, ask them to document this in a text or an email. Work should not be carried out in properties where the tenant is self isolating or shielding (tenants who are more vulnerable to the infection due to their medical condition) unless there is a serious and direct threat to tenant safety. 
  • Following the relaxation of measures on 13th May, letting agents can open their offices and tenants are free to visit. Viewings are now permitted although you should limit the number of people present by suggesting that only one prospective tenant is present during a viewing. Be mindful that the current occupier may not wish to have people enter their home and that is still their right (nobody can enter if the hosuehold is in isolation or shieldling). Videos can be useful as opposed to physical viewings for advertising purposes. Please read and implement the government's guidance for people working in, visiting or delivering to other people's homes.

How do I meet my legal obligations with respect to Gas Safety?

Specific legal advise with respect to Gas Safety can be obtained from the HSE via the Gas Safe website.

Please make use of the two month window you have to arrange the safety check as this can provide an important contingency for you in the event of self isolation or shortages of safety engineers. For example if your gas safety certificate runs out on July 1st 2020, you can have a new check carried out any time after May 1st 2020 and be given a certificate which is valid until 1st July 2021. Our advice is to plan as early as possible. 

I have a vacant room during lockdown. Should I be worried about legionella?

Legionnaires' Disease is a potentially fatal form of pneumonia caused by the inhalation of small droplets of contaminated water containing Legionella bacteria. All man-made hot and cold water systems can provide an environment where Legionella will grow but the risks in most residential settings are generally considered to be low owing to daily water usage which is sufficient to turn over the entire system. Where a property or bedsit room with its own en-suite has not been used for a long time, however, such as during lockdown when the tenant has stayed elsewhere or you have not been able to move a tenant in, the period of time that water has been standing in pipework means that the bacteria may multiply. When water in these pipes is first used, airborne droplets of water have a potential risk of containing Legionella, particularly from shower heads.

As a general principle, outlets on hot and cold water systems should be used at least once a week to maintain a degree of water flow and minimise the chances of stagnation. To manage the risks during non-occupancy, consideration should be given to implementing a suitable flushing regime or other measures such as draining the system if it is to remain vacant for long periods. Any hot water cylinders (calorifiers) should be set to ensure water is stored at no lower than 60°C. Before opening up or re-letting your property after lockdown, you must consider the risks presented by Legionella, especially if the water systems have not been proactively run during this period or not drained down, and must take appropriate action to minimise the risk of Legionnaires Disease, for which you may need specialist help and advice. Advice and guidance can be found in the attached document and on the HSE webpage. You may also find this guidance from the Chartered Institute of Environmental Health useful. 

What should I do if a tenant passes away in one of my properties?

If the tenant lived alone and assuming you were not the person who discovered that they had passed away (in which case you obviously contact the emergency services) you should get in touch with their next of kin or their emergency contact, or share their contact information with the emergency services who will do this. 

If the deceased shared a property you will obviously also need to liaise with the other tenants. If the tenant had shown symptoms of the virus before their death and therefore may have died from it as opposed to other causes, the other tenants will be very concerned about their own health. You should recommend that they self-isolate for the recommended period (14 days) and undertake a deep clean of the property to reassure them. 

You will need to liaise with the next of kin for them to have access to collect the deceased belongings. Remember, they have lost a loved one, so be as sensitive as possible. The other tenants should remain in their rooms whilst this is happening. 

What Is the Legal Position Regarding the Tenancy

A tenant’s death does not end the tenancy automatically. Instead, the right to end the tenancy will pass on to a number of different people depending on the circumstances and the tenancy type. 

If the deceased was on a joint tenancy, the law says the remaining tenants will still hold the tenancy and be expected to pay the rent for the property. Bearing in mind the current situation, the fact that you will not be able to fill the void until after the lockdown and also that the other tenants may be facing financial difficulties, you should discuss this with them. As much as possible you should be flexible and, if necessary, arrange a payment plan involving a deferment or reduction of the rent to allow for one tenant not contributing. 

Where the deceased was the sole tenant but their spouse or civil partner was also using the property as their main home prior to the death, the law says that they will succeed to the tenancy on the same terms as before. It may be wise to arrange to formalise the relationship with a new tenancy agreement to help support the remaining tenants with benefits claims they may need to make.

If the tenant lived alone on a sole tenancy, where there is a will you should try to establish who the executor of the will is as they will be able to legally terminate the tenancy. 

The next of kin or the emergency contact should give you some idea who this will be. 

Where the tenant has died intestate (without a will) or without an executor the tenancy will pass to the Public Trustee. You should follow their guidance on ending the tenancy.

 Free webinars for landlords

We have been working with landlord support organisations who have produced webinars (free of charge) to assist you in keeping up to speed with developments during the course of the crisis. We will endeavour to keep this up to date. Please click here for a full details of the webinars available.

Living in and managing houses in mutiple (HMOs) occupation during the Coronavirus pandemic

We recognise that HMOs present a difficult problem in terms of reducing transmission of the virus and that tenant turnover can be high. However there are practical steps you can take to lower the risks as far as possible during the course of the pandemic. The sections below provide key information to assist HMO managers and landlords. 

Tenancy Management

Following the relaxation of measures on 13th May tenants, landlords and agents are free to visit properties for viewings, moving in procedures & cleaning the property after check-out. Lettings agencies may also now re-open and tenants may leave the house to visit their offices. Social distancing will need to maintained and limits placed on the number of persons present as far is practicable. Please read and implement the government's guidance for people working in, visiting or delivering to other people's homes.

During tenancy check in and check out procedures, please contact all tenants in advance and ask them to stay away from common parts whilst you undertake the required checks.  

It would be good practice to reiterate the key public health measures implemented by the government:  
  • Don't invite friends, family and partners into the property.

Advise your tenants that this is a stressful period for everyone and they should make efforts to be considerate of all other tenants, particularly those who may be more susceptible to the infection. Provision of soap and hand sanitizer is a sensible step to take. 

You may receive a request from a tenant to ask if their partner can move in during the lockdown. You should be sympathetic to the request, however please be mindful not to exceed the permitted number on your HMO licence if applicable. 

A letter from the Housing Team manager is included in the downloads and resources section of this page (translated tenant versions are available in Arabic, Kurdish, Romanian, Polish, Albanian & Latvian). This provides advice to both HMO landlords and tenants about keeping safe in shared property. Please feel free to download and distribute.

Use of shared space with others who are not part of your family

Minimise the time you spend in shared spaces such as kitchens, bathrooms and sitting areas as much as possible and keep shared spaces well ventilated.

Aim to keep 2 metres (3 steps) away from people you live with.  If you can, use a separate bathroom from others.  Make sure you use separate towels from other people, both for drying yourself after bathing and for hand hygiene purposes.  Keep your towel in your room.

If you do share a toilet and bathroom, it is important to clean them properly after every time you use them (e.g. wiping surfaces you have come into contact with using soapy water).

If you share a kitchen with others, avoid using it whilst others are in it. Take your meals back to your room to eat if possible.  If you have one, use a dishwasher to clean and dry your used crockery and cutlery.  If this is not possible, wash them using your usual washing up liquid and warm water and dry them thoroughly, remembering to use a separate tea towel to others and put them straight away.  Do not leave things on the side to dry.

We understand that it will be hard for some people to separate themselves from others at home.  You should do your very best to follow this guidance and everyone in your household should:

  • regularly wash their hands with soap and water
  • avoid touching their face
  • clean frequently touched surfaces.

If you are an employee and unable to work due to coronavirus, please refer to the guidance from the Department for Work and Pensions to find out about the support that is available to you (available in several languages).

What about household isolation in the event of a tenant becoming symptomatic?

In the event that a tenant in your HMO shows symptoms of COVID-19, the government has advised that the whole household should isolate for 14 days or until they have received a negative test result through the Track and Trace system (advice will be provided by the NHS). Please visit for the full advice on household isolation. Anyone showing symptoms of coronavirus is now eligible for a test.  Your tenants may find it useful if you guide them towards the financial support package being offered by government. 

Make clear to your tenants that they should inform you as soon as a possible if they become symptomatic. Should you receive notification that one of your tenants is displaying symptoms of the virus, you should contact all tenants at the property and reinforce the household isolation requirements. Advice on how to get a test can be found via the NHS website 

Property management

Under the HMO Management Regulations property managers have a responsibility to maintain the common parts and this responsibility has not been altered. Cleaners can now be used to manage your responsibility over the common parts. You should not send a cleaner if the household is isolating or houses someone who is clinically vulnerable and has been asked to shield. 

The general advice contained within the section above concerning property management applies equally to HMOs. 

I rent out a House in Multiple Occupation (HMO) and one of the tenants has the virus. Am I obliged to remove them or find my tenants another place to stay?

No. Nobody can be removed from their home because of COVID-19.
Landlords are not obliged to provide alternative accommodation for tenants if others in the property contract the virus. You could help by, for example, closing non-essential communal space where it would not be possible to maintain social distancing (e.g. small shared spaces for use by more than one household).
The Government has issued specific guidance on what to do if someone in your household has contracted the virus, including self-isolating the whole household for 14 days. Sections 3.8 and 3.9 of this guidance set out information for tenants living in shared accommodation. You may also wish to direct your tenants to Government guidance on cleanliness and hygiene for non-medical locations.

Can I admit or replace new tenants into my property where existing tenants will be continuing to reside?

The movement restrictions do not prevent people moving home. The government has issued guidance on how to minimise the risks of spreading the coronavirus when doing so which can be found here

There may be additional risks involved in moving into a House in Multiple Occupation (HMO) at this time which is why it is important that all involved take reasonable precautions. During viewings, tenants that share a HMO are advised to stay out of indoor common areas, such as kitchens, bathrooms or sittings areas. If it is not a tenant’s own private room that is being viewed they can also remain inside this room with the doors closed. HMO landlords always retain responsibility for the cleaning of common areas and are reminded to take particular care with respect to the conduct of visitors during viewings and any cleaning that may be required before, during or after. Tenant safety should be landlords’ and letting agents’ first priority in this or any other move.

Managing rent arrears and possession proceedings

What are the new rules regarding possession proceedings and evictions?

The government has produced Technical guidance for landlords on the provisions of the Coronavirus Act 2020. The ban on possession hearings at Court was extended on 21st August to the 21st September. Also during this announcement, the government made clear that eviction notices must now be extended to provide the tenants with 6 months' notice of intended possession. Further details can be found on our tenancy management advice page

New civil procedure rules during the Covid-19 Crisis
  • Landlords will need to confirm their intention to carry on with a possession case by completing a re-activation notice and sending it to both the Court and the tenants. Account will need to be made of any changes to the tenant's circumstances as a result of the COVID-19 pandemic (particularly in relation to increased vulnerability or changes to social security status). This will apply to existing and new claims as well as accelerated possession claims. Changes will be in force until March 2021.
  • Re-activation notices are not required where you already have a possession order. Landlords in this situation can move to executing the warrant by using a bailiff service. 
  • Courts will have greater flexibility in setting the hearing date which was previously set at the same time as a claim form being issued. They will now be able to set the date following the production of the claim form. There will no longer be a requirement for the Court to set a date within 8 weeks of the claim form being issued. 
  • Evidence of rent arrears will now be needed in advance of the hearing.
  • High court bailiffs will need to provide notice to the tenant of the eviction date in the same way that county court bailiffs issue notice. The notice shall include details of how the tenant can apply to suspend the eviction and where to go for help.
  • The Government is strongly advising landlords not to pursue eviction in non-priority cases. It considers priority cases to be those involving anti-social behaviour, extreme rent arrears, domestic abuse, cases involving squatters, fraud or unlawful subletting.
  • Landlords are being actively encouraged to pursue mediation where possible to avoid eviction proceedings. 

Where tenants do experience financial difficulties as a result of the pandemic, we encourage landlords and tenants to work together and exhaust all possible options – such as flexible payment plans which take into account a tenant’s individual circumstances – to ensure cases only end up in court as an absolute last resort.

Notice periods for intention to commence possession proceedings are currently 6 months. The government has produced amended notice seeking possession forms which can be accessed here.

Pre-action protocols are to be applied to private rented sector tenancies in the same way they apply to registered social landlords (this introduces steps you must take before seeking a possession order). The requirement is not yet in force & we will update as soon as we find out more. 

You will need to offer your tenant a rent holiday if you have been granted a mortgage payment holiday. Click here for the Government's advice in full.

Issues with paying rent, council tax, energy bills etc. What can I do?

Please visit the coronavirus financial advice page which brings together the financial advice available for people living in Doncaster. It will be updated as more information becomes available.

Tenants withholding rent - does the pandemic affect liabilities?

No - there is no universal rent holiday during this emergency period. Tenants should continue to pay rent and abide by all other terms of their tenancy agreement to the best of their ability. The government has a strong package of financial support available to tenants, and where they can pay the rent as normal, they should do. Tenants who are unable to do so should speak to their landlord at the earliest opportunity. As mentioned above notice periods for possession have changed and legal proceedings have been stayed by the Coronavirus Act and associated regulations. Our advice is to negotiate as early as possible in situations where a tenant is having difficulty paying rent and be prepared to accept payment plans or a period of rent at a lower value. Make use of the mortgage holiday periods if you are able.

For information regarding the new possession rules during the crisis please visit the page: Managing a tenancy, tenancy deposits and eviction

The pandemic has affected my ability to pay rent / I am not receiving rent - what should I do?

Buy to let lenders have agreed to offer a 3 month mortgage holiday to landlords whose tenants have been financially affected by the pandemic. You must be up to date with your payments to apply for the holiday and interest will accrue during this period which could affect the value of subsequent payments. Mortgage lenders have agreed to suspend any possession claims for 90 days with effect from 19th March 2020.

Employers have been encouraged by the government to retain employees and have offered to pay 80% of wages up to £2500 under the Coronavirus Job Retention Scheme. Self employed tenants can claim a one-off lump sum of up to 80% of their profits (three-year average) or £2500 per month (whichever is the lesser). Click here for the Government's advice on help available during the outbreak.

St Leger Homes tenants should speak to their local rents officer in their area office if struggling with rent payments – and then they can refer on to our Tenancy Sustainability Team as necessary for further support. Find out more on the St Leger Homes website.

Local Authorities will have access to a £500m grant to cover cases where ratepayers are unable to pay their Council Tax.

Specific help for vulnerable tenants (for example with shopping & prescriptions) is available through Doncaster Council and our key partners via the Community Hub. Help is available for tenant's who are struggling with pre-payment meters due to self-isolation.

For information regarding the new possession rules during the pandemic please visit the page: Managing a tenancy, tenancy deposits and eviction

Students and rent

As part of the fight to control the virus, lecture-based teaching in Universities and Colleges has been suspended and computer-based learning is being used as a substitute. This means that some students are able to move away from the accommodation they normally reside in whilst attending their place of education. We are aware that some students and Universities have contacted landlords to discuss waiving rent or early surrender. 

It would be sensible to be flexible in response to such requests if you are able to be. However, contracts are still binding and you are under no legal obligation to act unless the tenant has been directly financially impacted by the Coronavirus. If they have been directly affected, you should agree to defer payment. The Student Loans Company has advised that they will continue to pay loans during the course of the pandemic. Please visit for their advice in full.

I have a problem with anti-social behaviour in my property. Given the recent changes to possession proceedings, what other steps can I take to address the problem?

Landlords should initially seek to discuss the issue constructively with their tenants to resolve the matter. This could include trying to understand the reasons behind the problems that are causing the complaints and agreeing on a plan to address them.  If this isn’t successful, then both private and social landlords can work with their local authority and other local agencies to address anti-social behaviour in their property.
Local authorities and the police have powers to tackle anti-social behaviour available through the Anti-social Behaviour, Crime and Policing Act 2014. These include:
  • Civil Injunctions which are available to the police, local council and other local agencies on application to the courts and can impose restrictions or positive requirements on individuals who have engaged or threatened to engage in antisocial behaviour in order to prevent them from engaging in this behaviour;
  • Community Protection Notices which can be used by the police or the local authority to deal with ongoing problems or nuisances which are having a persistent or continuing and detrimental effect on the quality of life of those in the locality;
  • A Closure Power which the police and local authorities can use to close premises of which use has resulted in, or is likely soon to result in, nuisance and disorder and;
  • Criminal Behaviour Orders which can be issued by a court and impose restrictions or positive requirements on an individual convicted of a previous criminal offence, who has engaged in behaviour that has caused, or was likely to cause, harassment, alarm or distress.
These powers and tools continue to be applicable during the period affected by coronavirus. You may wish to read the statutory guidance for frontline practitioners on the use of powers to address anti-social behaviour. The provisions of the Coronavirus Act 2020 do not prevent a landlord from issuing notice to their tenant, nor from beginning possession proceedings by applying to the court once the six-month notice period expires. However, where a landlord does choose to serve a new notice seeking possession for anti-social behaviour, they will need to comply with the Coronavirus Act by providing six months notice. When the notice has expired, landlords are still able to apply to the court for an order for possession but will not be able to progress their possession claim before 21st September 2020. In light of the unprecedented circumstances presented by coronavirus, we continue to advise landlords not to commence new notices seeking possession during this challenging time without a very good reason to do so. Eviction of a tenant should only be used as a last resort, where the measures described above fail to resolve the problem. If you require advice on individual cases you should seek your own legal advice or contact a free impartial advice service such as Citizens Advice. You can also contact ASB Help who can provide specific advice on dealing with anti-social behaviour.

Social distancing measures are an essential tool in the fight against the virus. You can report people and businesses who are breaching the measures by clicking the box below:

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Last updated: 27 August 2020 11:17:44