Useful Contacts Throughout Winter

Useful contacts available to support you throughout the winter period.

Winter can be a difficult time for many but there is support available.  Whether that is for health care advice, financial support or volunteering- this page contains useful contacts to assist you throughout the winter months.

Doncaster Council

To speak directly with the customer services team can be reached on 01302 736000, alternatively you can contact the team via our Facebook page.


Self-Isolation Support Payment
If you have been told to stay home and self-isolate you may be entitled to a self-isolation support payment of £500 which will be available for residents on low incomes, who will lose earnings as a result of self-isolating.
01302 735336

Citizens Advice Doncaster Borough
Call for advice and support on any issue such as debt housing, employment and benefit entitlement. 01302 243057
Web Chat:

St Leger Homes
If you are living in a council house and are struggling to pay rent, St Leger recommend that you contact their local housing office. They also have helpful Q&As for other issues relating to Covid-19 on their website:
01302 862 862

Employment and Support Allowance
You can apply for Employment and Support Allowance (ESA) if you’re under State Pension age and you have a disability or health condition that affects how much you can work. You can also claim ESA if you cannot claim Statutory Sick Pay and you or your child are: self-isolating or have covid19.
0800 328 5644

Local Assistance Scheme
Our Local Assistance Scheme is designed to help the most vulnerable residents in meeting an immediate short-term need or maintaining their independence in the community. Help can be given with daily living expenses and/or furniture items and white goods. 

Food Banks in Doncaster
If you are in need of extra support to provide food for yourself or your family, there are many food banks across Doncaster that can help. Doncaster Council has a full list of foodbanks around the area. You should check in with each foodbank to understand their process of providing aid.

Business Doncaster
Contact Business Doncaster for all your business needs; call 01302 735555 or visit    

Is a Doncaster Council service dedicated to providing people with tailored employment support, call 01302 735554 and select option 2 to speak to the Advance team and option 3 for support in becoming self-employed.  

Social, Physical and Mental Health

Social Isolation Alliance
The Social Isolation and Loneliness Alliance (SIA) is a collaboration of partners from the public, voluntary, community and faith sectors who are committed to reducing social isolation and loneliness in Doncaster. Anyone who needs help or advice or has no other support can ring the
SIA Helpline:
8am - 8pm (Monday to Friday)
8am - 6pm (Saturday and Sunday)
01302 430322

Healthwatch Doncaster
Always here to listen and talk about your experiences of health and care in Doncaster #engageinforminfluence.
01302 965450

Telephone service to those that feel isolated or are experiencing loneliness.
07523 698 530

Doncaster Child and Adolescent Mental Health Service (CAMHS) provides mental health assessments, therapy and interventions for children, young people up to the age of 18 years and their families or identified carers when the child and young person is experiencing emotional or mental health difficulties.
01302 304070

Age UK Doncaster
Help people that are 65+ with: finances, support in the home, shopping service and help with mental and physical health.
01302 812345

Alzheimer’s Society
The National Dementia Helpline has information and advice about dementia
0300 222 1122

Doncaster Mind
Provide a range of services including emotional support, telephone counselling and online personal development courses for Positive Wellbeing, Stress and Anxiety.

Changing Lives
Offering services to those who have faced challenging situations whether that be housing, drugs and alcohol.
0191 273 8891

Doncaster Council’s Wellbeing Service
Is a free service for any person over 18 years old. We are available to support adults who might need extra help or support to stay well and healthy, independent and managing practical day to day life.
The team is on hand to advise and support you with a whole range of issues: finance, home, physical health, mental health. Have you got a lot going on and not sure what may help? We can give you a listening ear to help you with choice and control around your circumstances. Please don’t hesitate to make contact with us.
01302 735553


Making Space
Is a local service which helps support carers. Making Space understand that while caring for a family member or loved one is a very generous and selfless thing to do, it can also take its toll on your own health and wellbeing.
The service can support you in your caring role and help you stay connected in your community.
Please call on: 01302 986900 or

Carers Trust
You can also visit the Carers Trust website for guidance and help on coping as a carer during coronavirus:

Young Carers
Sometimes, being a young carer can get too much to deal with on your own or you may be stressed by too much responsibility. If you’re having any of these feelings or struggling, talk to your teacher, school nurse, college counsellor or doctor who can help you.
You can contact the local Young Carer’s team for further information and advice, on 01302 736099 or email:
There are also a handful of websites with advice and tips on looking after yourself, including Carers Trust and The Children’s Society,

Advice for those who are Clinically Extremely Vulnerable

As The Department of Health and Social Care (DHSC) has made the decision to end the national shielding programme, many people who are Clinically Extremely Vulnerable may be looking for advice and guidance this winter. For the latest FAQ’s and information you can visit:


If you are homeless or think you are going to become homeless, contact the Home Options Team:
01302 736000 (Mon - Fri, 08:30 - 17:00)
(outside office hours - 01302 323444)
If you are concerned about someone you have seen sleeping rough, contact

Doncaster’s Homelessness Outreach Service:
01302 558014

Or report via Streetlink:
If the person you are concerned about is in immediate danger or requires urgent care, call 999.


Voluntary Action Doncaster
Voluntary Action Doncaster is a charity that provides advice, support and training to charities and community groups across Doncaster.
We champion volunteering as a force for positive action. We also help registered charities and grassroots community organisations across the borough to deliver vital services within local communities. If you are an individual thinking about volunteering or a community group needing help contact us.
01302 965459

 Local Groups Offering Support Throughout Covid

If you are looking for details on the community support (including food banks) that is available during the Coronavirus outbreak as well as volunteering opportunities you may be interested in, you can visit the dedicated Local Covid-19 Support page.

Last updated: 10 November 2021 15:40:20