List of groups offering support during the Coronavirus outbreak/Volunteering Opportunities

Details on the community support (including food banks) available during the Coronavirus outbreak as well as volunteering opportunities you may be interested in

Alongside our partners, we’re committed to supporting all of the residents of Doncaster, particularly those identified as clinically extremely vulnerable to ensure no-one is disadvantaged through the pandemic. 

We know these are difficult times, so if you feel like you need a little extra support but have no one around to help then please get in touch with us! 

You can call our helpline Monday to Friday between 8.30am – 5pm on 01302 430300 

Outside of these hours there will be a limited service for emergency situations only. 

As we are on the fourth step of the Governments Road Map out of National Restrictions, many of us may still find ourselves in need of extra support or aid during this period and beyond. There's lots of community support available across Doncaster that we have compiled for those that are in need of aid, food banks or resources. 

Thank you to all the groups in Doncaster for the amazing work they're doing and also to those we've missed. If you would like to add, update or remove your organisation's details please email the webteam

Doncaster Social Isolation and Loneliness Alliance

The Social Isolation and Loneliness Alliance (SIA) is a collaboration of partners from the public, voluntary, community and faith sectors who are committed to reducing social isolation andlonelinessinDoncaster. 

People of all ages can feel lonely and isolated at times, even when surrounded by people. This is a priority issue for the SIA and large sections of the voluntary and public sectors are working to support people of all ages impacted by social isolation and loneliness.  

Through our range of partners, the SIA can offer access to:

  • Support packages to combat poor mental and physical health and well-being.
  • Be-friending sessions online and face to face.
  • Substance misuse advice and rehabilitation programmes.
  • Social welfare advice, and support.
  • A range of engaging physical activity, social, recreational, cultural, and creative programmes.
  • Local foodbanks to tackle food poverty.
  • Social prescribing programmes.
  • Community led and peer support programmes.
  • Volunteering opportunities.
  • Access to other agencies to support complex needs. 

Anyone who needs help or advice or has no other support can ring the SIA Helpline seven days a week Monday to Friday from 8am to 8pm and Saturday and Sunday 8am to 6pm.  

HELPLINE NUMBER: 01302 430322

Volunteer Hub

Voluntary Action Doncaster has developed a Volunteer Hub. This matches those people who are interested in volunteering to opportunities with local community groups and organisations. During Covid-19 Coronavirus pandemic this is a really important way of providing support to isolated and vulnerable people.

You can sign up as a community volunteer and find out more on their website www.voluntaryactiondoncaster.org.uk 

Wellbeing conversations and mental health support

  • #Upbeat - Upbeat are using their Facebook page as a peer support group for those seeking better mental health.
  • 4 Streets One Community - Telephone calls to isolated, collecting essentials such as food and medication. This has mostly been neighbours of their own and on the streets. 
  • Agape Life Chapel International - Will phone people, arrange to buy groceries and deliver them to vulnerable people, including those not in their congregation normally, across the borough. Supplying food and virtual spiritual upliftment.
  • Age UK Doncaster - Help people that are 65+ with: finances, support in the home, shopping service and help with mental and physical health.
  • Alzheimer’s Society Group - We are providing telephone support to current service users at least once a week. We are also running some virtual groups services
  • Aspiring 2 CIC - Weekly telephone contact supporting vulnerable and elderly residents to be less isolated and access referral routes to other services, also delivering 'smile packs' to the elderly. Weekly Inspiring Women Zoom meetings supporting new start-up businesses to stay connected and motivated by online networking.
  • Aurora Wellbeing Centre - Take calls from people to provide emotional support and listening ear. Using Aurora staff or retired nurse.
  • Austerfield Parish Council - Aiding those that are vulnerable by collecting and distributing food.
  • B:friend - support the very most vulnerable by providing conference calls to large groups and sending out packs of activities to support those self-isolating to stay active.
  • Bawtry Here to Help - helping vulnerable with shopping, prescriptions and friendly call, also offering quizzes and events online.
  • Bee you counselling and wellbeing services - Offering counselling face to face and online. Online Support groups and befriending.
  • Brighter Days - Mental health support group and weekly walks and creativity zoom sessions every week for all struggling with their mental health! We also have a private members group where you can receive extra support throughout the day
  • CAMHS (Child and Adolescent Mental Health Service) - CAMHS are offering telephone support on a Tuesday and a Thursday between 10am-3pm
  • Central Family and Young People’s Action Group- Peer support for families and young people.
  • Doncaster Central Learning Centre CIC - Online discussion forum and support to help vulnerable adults and carers, whose English may not be their first or stronger language. To prepare individuals to feel less isolated during and after the lockdown, by involving them in the ‘This is Me’ picture memory project.
  • Doncaster Mind - Providing a range of services which include one to one emotional support, telephone counselling and online personal development courses including Positive Wellbeing, Stress and Anxiety Course.
  • Doncaster Samaritans - Call 116 123 free from any phone.
  • Doncaster Improving Access to Psychological Therapies (IAPT) Talking Shop - this service is a free NHS service which delivers evidence-based talking therapies for people suffering from common mental health problems, including depression and anxiety.
  • Edlington Community Organisation - Offering activity packs for children and older people, friendly phone call, emergency food packs and emergency sanitary and hygiene products.  Also help with hearings aid, slipper swaps for over 50s and slow cookers for those who are financially struggling due to covid-19.
  • Helping Hand Center(Formerly Edlington Hilltop Centre) – Offering befriending service, smile packs for the vulnerable and emergency food packs.
  • Healthwatch Doncaster - Healthwatch Doncaster staff and volunteers will contact individuals by telephone with an emphasis on giving people the opportunity to talk, providing advice and support and signposting to appropriate services using the most up to date information.
  • Listening Ear - This service offers: one to one telephone support from a qualified worker, Information, emotional and practical support, practical support dealing with healthcare agencies, local information with regards to the current funeral process, help overcoming any feelings of isolation and referrals and signposting to other services as required.
  • Manna Community CIC - Delivering free cooked meals, food packs, telephone support line, online mental health materials, online virtual walks, wellbeing advice and online courses.
  • Mind Over Matter Charity - support people with mental health issues around the local area
  • Open Minds - At the moment they are offering all of our clients counselling by telephone and through online therapy.
  • Prevention to Intervention - We are offering a counselling service with both phone calls and face to face, situated at Safe Space Intake area.
  • Rossington Community Connectors - Collecting shopping, posting mail, friendly phone calls and delivering medical supplies.
  • Rossington Holmescarr Ark Cafe – Manages the Rossington Community Connectors project, redistributes surplus and purchased food to the vulnerable, and offers daily online family entertainment
  • Social Isolation Alliance- Support for those who feel isolated or lonely. Call the helpline from 8am to 8pm Weekdays and 8am to 6pm on Weekends at  01302430322.
  • South Yorkshire and Bassetlaw Integrated Care System - People who call will be able to talk to a trained therapist who will be able to offer emotional health and wellbeing support and practical support.
  • St Francis church (Bessacarr) – offering limited food bank support to families on free school meals, collection of prescriptions and shopping for those shielding, phone buddy system for isolated individuals
  • Tickhill Community Connections - Providing support to those in need in Tickhill delivering prescriptions, shopping or offering support telephone calls.
  • Virtual Family Hub- Virtual Support and activities service for families around Doncaster.
  • Wheatley Park Baptist Church- Telephone contact with members of the church and groups run by volunteers. Further support available as need arises.
  • Woodlands Speaks – Offering wellbeing therapies on a one to one basis in various locations across the borough, call 07714 210747 for more information.  

Collecting/delivering food and essentials

  • 4 Streets One Community - Telephone calls to isolated, collecting essentials such as food and medication. This has mostly been neighbours of their own and on the streets.
  • Agape Life Chapel International - Will phone people,  deliver groceries to vulnerable people, including those not in their congregation normally, across the borough. Supplying food and virtual spiritual upliftment.
  • Age UK Doncaster - Help people that are 65+ with finances, support in the home, shopping service and help with mental and physical health.
  • Armthorpe Coronavirus Support Fund - Support (food vouchers) available to Armthorpe Residents only. Armthorpe Residents can only apply when having difficulties accessing food if vulnerable and loss of income through covid19, Isolating access to funding may be sought if in an emergency for breakdown of household appliances, no charge incurred for food and Delivery.
  • Austerfield Parish Council - offering phone calls as well as collecting school, medical supplies, newspaper delivery, walking dogs and pre-prepared meals, also offering devices for making video calls.
  • Bawtry Here to Help - helping vulnerable with shopping, prescriptions and friendly call, also offering quizzes and events online.
  • Clayton with Frickley Parish Council- Any assistance needed.
  • Communitea café - Food Share, Support to Milton Court residents by offering breakfast, lunch and tea for £5 (takeaway and deliver only) can provide meals for people in the Balby Bridge estate including those who attended Stirling primary school. Will telephone those known to be at risk, and will collect shopping and medication if needed as well as take people to emergency appointments. Where needed vulnerable can collect food from café.
  • Doncaster Community Development - The group are offering to help the vulnerable and elderly in the postcodes beginning in DN1, DN2, DN3 and DN4. They will deliver medicines and groceries to those needed. In Partnership with Doncaster Mosques, we are also offering help to Doncaster Muslims that are; vulnerable, elderly, isolating or suffering financial difficulty due to the Covid-19 pandemic. We can arrange delivery of your essentials, medicine, a Food Pack comprising of items such as Dates, Chapati Flour, Rice, Lentils, Potatoes, Onions and Fruit.
  • Edlington Community Organisation - Offering activity packs for children and older people, friendly phone call, emergency food packs and emergency sanitary and hygiene products.  Also help with hearings aid, slipper swaps for over 50s and slow cookers for those who are financially struggling due to covid-19.
  • Helping Hands Centre (Formerly Edlington Hilltop Centre) – Offering befriending service, smile packs for the vulnerable and emergency food packs.
  • Inspire Dementia Friendly- Provides care needs, shopping, ensuring safety of vulnerable people.
  • Manna Community CIC - Delivering free cooked meals, food packs, telephone support line, online mental health materials, online virtual walks, wellbeing advice and online courses.
  • North Doncaster Development Trust - Collecting shopping/Prescriptions. Providing online training around using the internet, keeping safe online, online & mobile banking and using public services online.
  • People Focused Group - Food Bank, mental health support, daily zoom meetings, online classes, peer support.
  • Rossington Community Connectors - Collecting shopping, posting mail, friendly phone calls and delivering medical supplies.
  • Rossington Holmescarr Ark Cafe – Manages the Rossington Community Connectors project, redistributes surplus and purchased food to the vulnerable, and offers daily online family entertainment
  • Salvation Army Doncaster- Aiding in the delivery and supply of food to vulnerable people around Doncaster.
  • St Francis church (Bessacarr) – offering limited food bank support to families on free school meals, collection of prescriptions and shopping for those shielding, phone buddy system for isolated individuals
  • Tickhill Community Connections - Providing support to those in need in Tickhill delivering prescriptions, shopping or offering support telephone calls.

Food banks

This list may not be comprehensive - there might be more local food banks than are listed here. If you know of any food banks that are not listed here then please let us know by filling in the online form

You can also find out a list of food banks nearest your address by entering your postcode on the Trussell Trust website. 

  • Agape Life Chapel International - Will phone people, arrange to buy groceries and deliver them to vulnerable people, including those not in their congregation normally, across the borough. Supplying food and virtual spiritual upliftment.
  • All Saints Community Centre Woodlands - Food provided to people experiencing difficulty in DN5 and DN6. Mondays & Fridays 3pm – 5pm, call 01302 339618. Deliveries available. 
  • Balby and Hexthorpe Community Engagement Society- Providing food from Galsworthy Close Community Centre (9am-4pm, Monday- Thursday).
  • Bentley Foodbank - Food provided to people experiencing difficulty in Bentley. Tues – Fri 10am – 1.30pm, call 07908 032381. 
  • Bentley Baptist Community Foodbank -The provision of food parcels to people who live in the DN5 postcode urban area. Referrals can be made by support agencies for up to six weeks of food support.
  • BME United Doncaster - Food Boxes for people from ethnic minority origin and Virtual Classes on IT. Training, Exercise and Dancing, Mental Health Wellbeing, and Cooking Classes
  • Cantley Neighbourhood Centre - Giving away emergency food parcels to those, from the Cantley area, who need it. Also establish if there is any other support needed and with the person's permission, makes contact with the relevant organisation. 
  • Carcroft and Skellow COVID-19 Support Group – Food provided to people experiencing difficulty in the North of Doncaster. Monday to Friday 10 am – 1pm, appointment only, call 01302 726633. Deliveries available. 
  • Christchurch Foodbank - Christ Church Food Bank; Minimum of 3 days emergency food provided. By voucher system only- vouchers issued by local agencies including Citizen’s advice, children’s centres + health visitors.
  • Conisbrough and Denaby Hub - Delivering food parcels and activity packs to the most vulnerable residents of the ward. Email or phone 07926543890.
  • DN7 Foodbank - providing food for people in the DN7 area
  • Edlington Community Organisation - Offering activity packs for children and older people, friendly phone call, emergency food packs and emergency sanitary and hygiene products.  Also help with hearings aid, slipper swaps for over 50s and slow cookers for those who are financially struggling due to Covid-19.
  • Given Freely Freely Given - Food & Toiletries Bank open Monday, Tuesday, Thursday & Saturday 10-12. No referrals necessary.
  • Harlington and Barnburgh Volunteer Group – delivering food parcels.
  • Mexborough Food Bank – Foodbank
  • Moorends Miners Welfare and Community Development Centre - delivering food parcels
  • Rossington Holmescarr Ark Food Train - Foodbank services, 07771672561
  • St Peters Hall Community Food Bank (Askern) – give out food parcels at St Peter's Community Hall, Askern between 10:30 - 12.00 each Thursday morning. Those in isolation or a key worker can telephone 01302 708081 or 708204 for a delivery.
  • People Focused Group - Food Bank, mental health support, daily zoom meetings, online classes, peer support.
  • St Francis church (Bessacarr) – offering limited food bank support to families on free school meals, collection of prescriptions and shopping for those shielding, phone buddy system for isolated individuals
  • Thorne And Moorends Community Hub and Foodbank - Supporting those in food poverty and with health issues

Online activity sessions and things to do:

  • Active Dearne - sharing activities online and supporting participants
  • Active Fusion - Online platform posting physical activity challenges.
  • Alzheimer’s Society Group - We are providing telephone support to current service users at least once a week. We are also running some virtual groups services.
  • Aspiring 2 CIC - Weekly telephone contact supporting vulnerable and elderly residents to be less isolated and access referral routes to other services, also delivering 'smile packs' to the elderly. Weekly Inspiring Women Zoom meetings supporting new start-up businesses to stay connected and motivated by online networking.
  • Bawtry Here to Help - helping vulnerable with shopping, prescriptions and friendly call, also offering quizzes and events online.
  • BME United Doncaster - Food Boxes for people from ethnic minority origin and Virtual Classes on IT. Training, Exercise and Dancing, Mental Health Wellbeing, and Cooking Classes
  • Club Doncaster Foundation - Contacting elderly customers through B:friend. Staff available to support our needs. Online training/activities; collecting non-perishable food to donate.
  • Darts Doncaster Community Arts - Programme being developed for physical and mental activity for people of all ages and abilities.
  • DICE Enterprise - Engaging member’s online - disabled adults. Online dance, keep fit, yoga, radio station. 24 people signed up to online service so far.
  • Doncaster Central Learning Centre CIC - Online discussion forum and support to help vulnerable adults and carers, whose English may not be their first or stronger language. To prepare individuals to feel less isolated during and after the lockdown, by involving them in the ‘This is Me’ picture memory project.
  • Doncaster Mumbler - Information sharing to parents. Online community. Collating all information for Doncaster families and putting it in one place. Listing all virtual classes. Advice and recommendations re Covid-19.
  • Doncaster and District Talking Newspapers for the Blind - Providing fortnightly audio local news by post to listeners who are registered as blind or partially sighted and online to others.
  • Edlington Community Organisation - Offering activity packs for children and older people, friendly phone call, emergency food packs and emergency sanitary and hygiene products.  Also help with hearings aid, slipper swaps for over 50s and slow cookers for those who are financially struggling due to covid-19.
  • Helping Hands Centre (Formerly Edlington Hilltop Centre) – Offering befriending service, smile packs for the vulnerable and emergency food packs.
  • HeritageDoncaster Heritage at HomeWebsite with activities and learning resources inspired by Doncaster's collections.
  • Legacy Church – Church continues to meet for online services
  • Manna Community CIC - Delivering free cooked meals, food packs, telephone support line, online mental health materials, online virtual walks, wellbeing advice and online courses.
  • Motiv8 - Doing shopping, collecting prescriptions for those with dementia or disabled. Doing a gentle exercise video to put online. Offering befriending service. Helping with paying bills and cleaning.
  • Purple Patch Arts - Online daily activities for adults with learning disabilities that can be done from home.
  • Rainbow connection- Online singing sessions, 5 sessions a week for 8 weeks.
  • Rossington Community Baptist Church – Art and craft activity packs for Rossington children and families
  • Rossington Holmescarr Ark Cafe – Manages the Rossington Community Connectors project, redistributes surplus and purchased food to the vulnerable, and offers daily online family entertainment
  • Tea Pot Tuesday - Dunniwood Lodge are inviting members of our local community Bessacarr) to come for a cup of coffee and a slice of cake whilst enjoying a good quiz or game of bingo free of charge. This happens every other Tuesday. Family zoom calls are also available for updates on Dunniwood.

Support and advice

  • Active Independence - We are a local charity offering specialist advocacy and information on disability benefits; how to get the care and support you need at home and employing your own Personal Assistants.
  • Aspire Drug and alcohol services - Assessments, meetings/talking to specialised staff, help to reduce alcohol and drug use, there is online help.
  • Citizen Advice Doncaster Borough - Advice and support on any issue such as debt housing employment and benefit entitlement
  • Changing Lives - Offering regular services, but digitally and over the phone. Helpline still open and reception lines open. Trying to support BME community during self-isolation, especially those who are struggling due to language barrier.
  • DIAL Doncaster- DIAL are not seeing people in person but still have their helpline running (01302 327 800) and also an email address (advice@dialdoncaster.co.uk) so people can get help and advice from them. 
  • Domestic Abuse Hub- Support and aid for those suffering from Domestic Abuse.
  • Doncaster Alcohol Services - Online support service and group sessions; 1:1 phone/video calls; 1:1 support for people in crisis with signposting; free counselling with no waiting list.
  • Doncaster Carers Making Space - Phone lines open Mon-Friday 9am-6pm and Sat-Sun 10-2pm. Any queries or questions, please don’t hesitate to contact a carer support worker on 01302 986900 or email:DoncasterCarers@makingspace.co.uk.
  • Doncaster Children’s Services Trust - Can support North, South, East and Central Specifically for children and families. Can offer support on activities for children, advice/signposting, visits if necessary.
  • Doncaster Deaf Trust - DDT are looking at supporting students on-site with education and those at home.
  • Doncaster Housing for Young People - Office to be open and supporting via telephone and email.
  • Doncaster Mumbler - Information sharing to parents. Online community. Collating all information for Doncaster families and putting it in one place. Listing all virtual classes. Advice and recommendations re covid-19.
  • Healthwatch Doncaster - Healthwatch Doncaster staff and volunteers will contact individuals by telephone with an emphasis on giving people the opportunity to talk, providing advice and support and signposting to appropriate services using the most up to date information.
  • Light Pre & Post Natal Peer Support - Offering virtual, telephone, email & online maternal mental health support to mums, dads and family members. 
  • Live Inclusive - We have a capable, uniformed staff who have skills and talents that may well help you with resilience.
  • Motiv8 - Doing shopping, collecting prescriptions for those with dementia or disabled. Doing a gentle exercise video to put online. Offering befriending service. Helping with paying bills and cleaning.
  • Phoenix Aid for Women, Men and Children- Providing aid for men, women and children on a range of things from refuge for families to mental wellbeing and support.
  • Sober Social - Sober Social have set up a facebook page called E-Sober Social for people to get on-line support, and will have interactive sessions.
  • St Leger Homes - Supporting St Leger Homes tenants, contacting them and asking their needs.
  • The Firefly Cancer Awareness and Support - Still driving cancer patients to and from Doncaster.
  • The Sleep Charity - Continue to offer families of children age 12 months upwards sleep support. Clinics are currently being held by telephone or online.
  • Victim Support - Offering telephone support to anyone who needs help, be that advocacy, practical support or wellbeing support. They are still taking self-referrals and are responding to referrals they receive.
  • Voiceability- Continuing to contact all clients, and visiting where necessary. Supporting existing clients.
  • YMCA- Supporting young people, including those who are homeless or vulnerable.

Black, Asian and minority ethnic (BAME) support

  • Ahmadiyya Muslim Youth Council Association - BAME support
  • BME United Doncaster - Food Boxes for people from ethnic minority origin and Virtual Classes on IT. Training, Exercise and Dancing, Mental Health Wellbeing, and Cooking Classes.
  • Doncaster Central Learning Centre CIC - Online discussion forum and support to help vulnerable adults and carers, whose English may not be their first or stronger language. To prepare individuals to feel less isolated during and after the lockdown, by involving them in the ‘This is Me’ picture memory project.
  • Doncaster Community Development - The group are offering to help the vulnerable and elderly in the postcodes beginning in DN1, DN2, DN3 and DN4. They will deliver medicines and groceries to those needed. In Partnership with Doncaster Mosques we are also offering help to Doncaster Muslims that are; vulnerable, elderly, isolating or suffering financial difficulty due to the Covid-19 pandemic. We can arrange delivery of your essentials, medicine, a Food Pack comprising of items such as Dates, Chapati Flour, Rice, Lentils, Potatoes, Onions and Fruit.
  • Doncaster Ethnic Minority Regeneration Partnership - Provide devices and internet connection for people shielding from the COVID-19 virus on the advice of the NHS and provide access to online activities through our 'Learn My Way' registration.

Technical/online support and training

  • Austerfield Parish Council - offering phone calls as well as collecting school, medical supplies, newspaper delivery, walking dogs and pre-prepared meals, also offering devices for making video calls.
  • BITC National Business Response Network - Provide: Professional support: providing human resource to businesses. Lending/donating resources, e.g. warehouses, IT equipment, vehicles, to organisations. Logistics: transportation of people, goods and services.
  • BME United Doncaster - Food Boxes for people from ethnic minority origin and Virtual Classes on IT. Training, Exercise and Dancing, Mental Health Wellbeing, and Cooking Classes
  • City Fibre - Would like to offer volunteering support in a number of ways: Technical support to anyone with challenges accessing technology or using applications, supporting vulnerable people to make online shopping orders and be befriending service. Support home learning, staying fit and active. Some would be able to assist in the community with food shops etc.
  • Doncaster Ethnic Minority Regeneration Partnership - Provide devices and internet connection for people shielding from the COVID-19 virus on the advice of the NHS and provide access to online activities through our 'Learn My Way' registration.
  • Knowledge Pool - Digital training, collaborating applications like zoom, teams, tablets, laptops, internet dongles and internet access.
  • North Doncaster Development Trust - Collecting shopping/Prescriptions. Providing online training around using the internet, keeping safe online, online & mobile banking and using public services online.

White goods and handyperson services

  • Doncaster Lions - All members are over 70 so are self-isolating, however if anyone is in urgent need of white goods they may be able to help. All requests need to be made through the support form on the Lions website.
  • Refurnish- Small scale handyman jobs around the home. Getting people out of hospital and back home.

This list is open to any organisation and therefore the inclusion of any organisation does not reflect any endorsement by Doncaster Council. You can read more about this on our disclaimer page. If you would like to add, update or remove your organisation's details please email the webteam.

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Last updated: 20 July 2021 10:49:51