All FAQs will be updated when there is a change or development and regularly reviewed.
How do I stay up to date with the latest news and advice?
We will keep this dedicated webpage and our social media pages (@mydoncaster) up to date with all important information for Doncaster residents regarding Coronavirus. You can also sign up to receive our enewsletter.
We would also suggest following our local health partners for further local advice and information.
- NHS Doncaster CCG - @doncasterccg
- Rotherham Doncaster and South Humber NHS Foundation Trust - @rdash_nhs
On a national level, the following continue to provide the latest news and advice.
- Public Health England - @phe_uk
- NHS England - @NHSEngland
You can see the full information and advice from Public Health England here.
How do I self-isolate?
If you see people or businesses not following the government rules you can report them to South Yorkshire Police using their online form.
Should I go to work?
Doncaster Council have recognised the key worker letter that you have been displaying whilst parked on all Council car parks, however from the 15th June 2020, Parking Services will be working in line with current guidance for free parking. So if you are not a NHS or CAREWORKER your parking concession will be withdrawn and payment will be required as normal on all Doncaster Council owned car parks.
If you require any further information then please contact the enforcement team by email email@example.com or contact 01302 735041.
Should I travel on public transport?
Will public events be going ahead?
All council-run events have now been postponed. This includes the Wool Market first birthday celebration, our Easter Trail event, the VE Day celebrations and the Delicious Doncaster Food Festival. It is our intention to try and reschedule some of these events, but of course this will become clearer as we move forward in the coming weeks.
Other events later in the calendar will be monitored and assessed as the situation develops. We hope to be able to honour bookings with revised dates later in the year as well as offer traders, contractors and suppliers our reassurance that as soon as we are in a position to advise of new dates or new plans we will do so.
We also encourage event planners across the borough to be mindful of the advice currently being given and urge everyone to follow the guidelines about the delivery of events.
You can see the full information and advice from Public Health England here.
How can I help and volunteer?
The Doncaster Social Care Academy has been set up to recruit people to various paid roles across the adult social care sector in response to the ongoing coronavirus crisis.
Health issues and those at greater risk
I / my relative has underlying health issues what should we be doing?
How do I know if I’ve been in contact with someone with Coronavirus?
There is no real way of knowing if you have been in contact with someone who has Coronavirus, however, it is advised to stay away from anyone who is unwell.
Anyone with symptoms of the virus, particularly a persistent cough or a high temperature or anosmia (the loss of or a change in the normal sense of smell and the sense of taste) are being asked to follow NHS advice.
The new NHS Test and Trace Service may contact you by text message or email if you have been in close contact recently with someone who has tested positive for coronavirus.
Can I get tested for Coronavirus?
You can read the full guidance online and can use the online booking portal to book a test.
You can also find out about the NHS Test and Trace Service
Should I visit my elderly relative in a care home?
How does this affect Direct Payments and PAs?
Additional support for those who need it
What mental health support is available during this time?
Anyone accessing mental health support services via Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) should continue to do so, although they may receive the service in a different way, ie phone support rather than face to face support. If there are any changes, patients will be contacted directly.
Anyone who requires support due to anxiety or depression should ring RDaSH’s Talking Shop on 01302 565650.
Please also check out our 5 Ways to Wellbeing page for ideas and advice that can support with your health and wellbeing.
Young people can access information on local and national/online support to help them keep well during Coronavirus - Don't put a filter on it
What should I do if I need additional support and don't have anyone who can help?
To access help and support from Doncaster Community Hub:
- call: 01302 430300
- email: firstname.lastname@example.org
Changes to Doncaster Council services
Are any council services closing?
You can find out about affected service on our list of services that have been suspended due to Coronavirus.
The One Stop Shop at the Civic Office is closed for the foreseeable future - more information can be found on the One Stop Shop information page.
If you need to talk to someone you can contact customer services on 01302 736000.
Will my bins still be collected?
Household waste and recycling bin collections will still be collected. Please note that during this period we also cannot accept textiles or waste electrical items at the kerbside.
Green bin (garden waste) collections resumed from 23 June on a temporary, monthly basis across Doncaster. To understand more about this you can visit our Garden waste page.
Help us to keep you and our collection staff safe by taking these simple precautions. Please wash your hands before putting your bins out, and after putting them out wipe bin handles with soap and water, sanitiser sprays, alcohol wipes, normal cleaning agents or disinfectant. Repeat the process after you've collected your bin from the kerbside, wiping the handles down well and washing your hands.
Anyone whose household is displaying symptoms of coronavirus and self-isolating (even if not a confirmed case) must store their household waste and recycling for at least 72 hours before putting it out for collection in their black and blue bins.
Household Waste and Recycling Centres have now reopened for essential waste only and restrictions apply.
You can use our website to find your collections dates.
What is the latest guidance on marriages, civil partnerships, births and deaths?
Doncaster Register Office has resumed face to face birth registration appointments, but please be aware that you may have to wait a little while for an appointment whilst there are babies from March still to register. Please visit the registering a birth page for further guidance.
New wedding bookings are only being taken for ceremonies taking place after 1st October. From 4th July, existing bookings that have gone through the legal process are now able to go ahead with restrictions in place (see the Marriages and Civil Partnerships page). Doncaster Registration Service are contacting couples with ceremonies booked up to 1st August to detail how this affects them. If we have not yet been in touch, please email us at Registrars@doncaster.gov.uk
Due to the current Coronavirus situation, we are not making face to face appointments to register a death but are able to register a death over the phone. Please see our coping with bereavement page for support, advice and guidance following the loss of a loved one.
What is the latest advice about funeral services, cemeteries and crematorium grounds?
All our cemeteries and graveyards have now been reopened. People can visit the cemetery to pay their respects to a family or friend, observing physical distancing at all times, so it is safe for everyone visiting. Please visit the Cemeteries and Crematorium page for the latest funeral information and guidance.
Will roadworks still be taking place during this?
We have managed to keep most roadworks sites operational although this could change in the coming days and weeks.
We have asked all utilities (i.e. gas, water etc.) to consider the impact their works will have on our networks and look to begin either cancelling or rescheduling planned major works during this period of uncertainty.
Work on the DN7 Hatfield Link and the A18 Thorne Road bridge replacement project (part of the West Moor Link scheme) will continue. Our main contractor Balfour Beatty is committed to the continued safe and successful delivery of the projects. They are regularly reviewing and acting on the advice from the government.
More information and maps are available on our roadworks page.
Schools, children and young people
Are schools/colleges/nurseries still closed?
For all the latest guidance and advice on the schools reopening please go to Information about schools reopening.
What if I can't go to work because my child's school is closed
You will need to discuss this with your employer and look at the latest advice from the Department of Education which would be on the Government’s website - https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response
How can I access free school meals?
Are schools reopening?
Financial support, business and landlord advice
Where do I go for financial support and advice?
Are there any additional jobs available due to the Coronavirus situation?
I am a landlord, what should I be doing?
More information is available on this page: Advice for Landlords during the COVID-19 (Coronavirus) Pandemic
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