Frequently asked questions on Coronavirus

All FAQs will be updated when there is a change or development and regularly reviewed.

General information

How do I stay up to date with the latest news and advice?

We will keep this dedicated webpage and our social media pages (@mydoncaster) up to date with all important information for Doncaster residents regarding Coronavirus. You can also sign up to receive our enewsletter.

We have worked with health partners to create new accounts on Facebook and Twitter which will provide an official source of local information.

We would also suggest following our local health partners for further local advice and information.

  • NHS Doncaster CCG - @doncasterccg  
  • Rotherham Doncaster and South Humber NHS Foundation Trust - @rdash_nhs

On a national level, the following continue to provide the latest news and advice.

  • Public Health England - @phe_uk 
  • NHS England - @NHSEngland

You can see the full information and advice from Public Health England here.

How do I self-isolate?

The most common symptoms of Coronavirus are a persistent cough, a high temperature and/or anosmia (the loss of or a change in the normal sense of smell and the sense of taste). If you have any of these you should self-isolate and book a test. You do NOT need to call NHS 111 to tell them you're staying at home. If your symptoms worsen then contact NHS 111 online.

If you see people or businesses not following the government rules you can report them to South Yorkshire Police using their online form.

Should I go to work?

You should work from home unless you cannot do your work at home, you have no symptoms and if at your workplace you can adhere to Public Health England guidelines on social distancing and hand washing. Full guidance on staying at home can be found on the government website. There is also information for employers and business on our advice for employers and businesses page.

Doncaster Council have recognised the key worker letter that you have been displaying whilst parked on all Council car parks, however from the 15th June 2020, Parking Services will be working in line with current guidance for free parking.  So if you are not a NHS or CAREWORKER your parking concession will be withdrawn and payment will be required as normal on all Doncaster Council owned car parks.

If you require any further information then please contact the enforcement team by email or contact 01302 735041.

Should I travel on public transport?

Please follow the latest advice and only travel on public transport if you need to. You can find more information on our public transport guidance page

How can I help and volunteer?

The Doncaster Community Hub provides a place for those who want to volunteer and help to co-ordinate the work to support vulnerable residents with existing voluntary and community organisations. Contact the Doncaster Community Hub on 01302 430300 or email for further information.

The Doncaster Social Care Academy has been set up to recruit people to various paid roles across the adult social care sector in response to the ongoing coronavirus pandemic.

Health issues and those at greater risk

I / my relative has underlying health issues what should we be doing?

Please follow the latest NHS health advice.

How do I know if I’ve been in contact with someone with Coronavirus?

There is no real way of knowing if you have been in contact with someone who has Coronavirus, however, it is advised to stay away from anyone who is unwell.

Anyone with symptoms of the virus, particularly a persistent cough or a high temperature or anosmia (the loss of or a change in the normal sense of smell and the sense of taste) are being asked to follow NHS advice.

The NHS Test and Trace Service may contact you by phone, text message or email if you have been in close contact recently with someone who has tested positive for coronavirus.

Can I get tested for Coronavirus?

Everyone in England, Scotland, Wales and Northern Ireland who is showing coronavirus symptoms is eligible to book a swab test to find out if they have the virus.
You can read the full guidance online and can use the online booking portal to book a test.

You can also find out about the NHS Test and Trace Service

Should I visit my elderly relative in a care home?

Please contact the care home directly for information and advice. More information can be found on our advice for care homes page.

How does this affect Direct Payments and PAs?

For more information visit the information page on the Direct Payments during the coronavirus outbreak page.

Additional support for those who need it

What mental health support is available during this time?

Anyone accessing mental health support services via Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) should continue to do so, although they may receive the service in a different way, ie phone support rather than face to face support. If there are any changes, patients will be contacted directly.

Anyone who requires support due to anxiety or depression should ring RDaSH’s Talking Shop on 01302 565650.

Please also check out our 5 Ways to Wellbeing page for ideas and advice that can support with your health and wellbeing.

Young people can access information on local and national/online support to help them keep well during Coronavirus - Don't put a filter on it

What should I do if I need additional support and don't have anyone who can help?

Doncaster Council has launched a Community Hub in response to the coronavirus pandemic, to ensure the most vulnerable people across the borough will be supported during the coming weeks. Visit for more details.

To access help and support from Doncaster Community Hub: 

Changes to Doncaster Council services

Are any council services closing?

You can find out about affected service on our list of services that have been suspended due to Coronavirus.

The One Stop Shop at the Civic Office is now OPEN more information can be found on the One Stop Shop information page

If you need to talk to someone you can contact customer services on 01302 736000.

Will my bins still be collected?

Household waste and recycling bin collections will still be collected. Please note that during this period we also cannot accept textiles or waste electrical items at the kerbside.

Green bin (garden waste) collections have now returned to fortnightly collections across Doncaster from 1st September, visit our Garden waste page for further information.

Help us to keep you and our collection staff safe by taking these simple precautions. Please wash your hands before putting your bins out, and after putting them out wipe bin handles with soap and water, sanitiser sprays, alcohol wipes, normal cleaning agents or disinfectant. Repeat the process after you've collected your bin from the kerbside, wiping the handles down well and washing your hands.

Anyone whose household is displaying symptoms of coronavirus and self-isolating (even if not a confirmed case) must store their household waste and recycling for at least 72 hours before putting it out for collection in their black and blue bins.

Household Waste and Recycling Centres are open but restrictions apply.

You can use our website to find your collections dates.

What is the latest guidance on marriages, civil partnerships, births and deaths?

Doncaster Register Office has resumed face to face birth registration appointments, but please be aware that you may have to wait a little while for an appointment whilst there are babies from March still to register. Please visit the registering a birth page for further guidance.

New wedding bookings are only being taken for ceremonies taking place after 1st October. From 4th July, existing bookings that have gone through the legal process are now able to go ahead with restrictions in place (see the Marriages and Civil Partnerships page). If you have any queries please email us at

Due to the current Coronavirus situation, we are not making face to face appointments to register a death but are able to register a death over the phone. Please see our coping with bereavement page for support, advice and guidance following the loss of a loved one.

You can contact the Registry Office with any queries you have on 01302 735222 or email: For more information visit our registration webpages.

What is the latest advice about funeral services, cemeteries and crematorium grounds?

All our cemeteries and graveyards have now been reopened. People can visit the cemetery to pay their respects to a family or friend, observing physical distancing at all times, so it is safe for everyone visiting. Please visit the Cemeteries and Crematorium page for the latest funeral information and guidance.

Schools, children and young people

How can I access free school meals?

If your child is entitled to Free School Meals, then you can access schools meals via your child’s school. Schools are providing different options - a hot meal or packed lunch for children still in school, or a supermarket voucher for those who are not currently in school, but are eligible for free school meals, this is also extended throughout the summer holidays.

Are schools reopening?

For all the latest guidance and advice on the schools reopening please go to Information about schools reopening.

 Financial support, business and landlord advice

Where do I go for financial support and advice?

For questions about financial support and advice please go to our financial advice webpage which will be updated as information becomes available.

Are there any additional jobs available due to the Coronavirus situation?

Doncaster Social Care Academy has been launched to recruit people to various paid roles across the adult social care sector in response to coronavirus crisis.

I am a landlord, what should I be doing?

The government's response to the Coronavirus pandemic has imposed restrictions which are relevant for landlords in the private rented sector. However help is available and landlords can still access their properties to ensure that works are carried out to meet legal obligations and ensure tenant welfare whilst observing social distancing measures. 

More information is available on this page: Advice for Landlords during the COVID-19 (Coronavirus) Pandemic


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Last updated: 01 September 2020 18:03:51