A new local test and trace service is now in place across Doncaster, as part of the government’s nationwide NHS Test and Trace programme.
The service is operated by Doncaster Council’s trusted public health team who are invested in the Doncaster community and who are here to help and support Doncaster residents during this time.
How will the test and trace team contact me?
If the national NHS Test and Trace team is unable to contact you within 24 hours, your details will be passed to our Doncaster Test and Trace team who will contact you by text or by phone.
- Text messages will come from Doncaster Council
- Calls will come from 01302 734581 – it will never be a private number
If we are unable to reach you by telephone or text message, our team may visit your home address.
Children under 18 will be contacted by phone. We will ask if a parent, carer or other family member over the age of 18 is present, we cannot continue the call with a child under the age of 16 without the adults’ consent.
I have missed a call or a home visit from the team, what should I do?
If you have been contacted by Doncaster’s Test and Trace team, you should call 01302 734581.
Please only call if you have been contacted by the team about your Covid-19 test.
What will the test and trace team ask me?
You will be asked:
- Your name, date of birth and postcode
- Who you live with
- Any places you’ve been recently, such as a workplace or school
- Names and contact details of any people you were in close contact with in the 48 hours before your symptoms started
Please note, we will never ask for:
- Bank details or payments
- Details of other accounts, such as social media
- You to set up a password or PIN number over the phone
- You to call a premium rate number, such as those starting 09 or 087
Scammers are in operation and, if you are suspicious about a call, you should hang up and contact our switchboard on 01302 736000 or email ContactTracingNotifications@doncaster.gov.uk
What will happen after I’ve been contacted?
The test and trace team will provide you with instructions on what to do next. You will need to self-isolate for a period of 10 days.
Anyone who has been in close contact with you during your infectious period will also be told to stay at home for 14 days. This is because it can take up to 14 days for coronavirus symptoms to appear.
Is there any support for me during my self-isolation?
Financial support may be available to you during self-isolation. For further information, please visit: Coronavirus financial advice
For support with day-to-day tasks, visit: Groups offering support during the coronavirus outbreak