Coronavirus advice for care homes, vulnerable and older people

Our adult social care services are working in partnership with care providers across the borough and providing them with information and advice.

Please follow the latest stay at home advice from the government and contact the care home directly for information and advice.

Care providers

It’s important that all care providers in Doncaster continue to follow the latest information and advice. You can find the most up to date information and advice on the coronavirus on the website.

The government has produced key guidance for adult social care:

Doncaster Community Hub

Doncaster Council has launched a Community Hub in response to the COVID-19 crisis, to ensure the most vulnerable people across the borough will be supported during the coming weeks. It is a partnership between Doncaster Council, Doncaster Culture and Leisure Trust (DCLT), Age UK and other voluntary, community and faith organisations across the Borough.

Doncaster Community Hub will provide various levels of help and support for people who might not have access to support from other avenues these include:

  • A Helpline available 7 days a week from 8.00am to 8.00pm – anyone can ring 01302 430300 if they are vulnerable and have no other support or if they know of someone who needs help
  • An email service to access and request support offering online signposting for people
  • An online chat service that will be operational daily from 8.00am to 8.00pm and will be able to signpost people to the support they need
  • Practical support such as urgent food supplies, shopping, collection of medication and checking up on vulnerable people
  • Signposting and connecting people to others in their local community and ideas for ways to keep well during this difficult time such as exercising at home, keeping connected; to friends and family or just finding someone to talk to
  • A place for those who want to volunteer and help to co-ordinate this with existing voluntary and community organisations
  • This service will prioritise those people who have no one else to help and who are the most vulnerable, for example over age 70, have an underlying health condition, families struggling to cope and those people who have received a letter from NHS England stating they are in a priority group.

Advice for carers

If you are a carer looking after a vulnerable or frail person, Carers UK have advice regarding Coronavirus on their website. This includes advice on creating a contingency plan to prepare for if you become unwell or unable to provide care.

Advice for family carers

Carers (unpaid) are family, neighbours and friends who care for a person/s who could not manage without their vital support.

As the situation with coronavirus evolves, it's important to know what support is available to you as a carer.
Are you new to a caring role? Have your caring duties changed recently? Do you need to talk to someone about your caring role?
Carer support gives you the opportunity to find out about help available locally and to help make plans for the future.

Please contact Doncaster Carer Reach Out Service in office time (or leave a message outside these times and we will call you back) on 01302986900 or 07713 089 678. You can also email We will utilise social media as an alternative way to communicate via Twitter @CarersDoncaster and Doncaster Carer Reach Out Service Facebook page.

The links below hold vital information to help and assist at this extremely challenging time:

Making Space - Doncaster Carers Reach Out Service

Carers UK website - Coronavirus mental wellbeing

Carers UK website - Coronavirus guidance

Doncaster Council can provide Carer’s Needs Assessments, any carer over 18 years old who are looking person or persons over 18 years old who is disabled, ill or elderly. It is an opportunity to record the impact caring has on your life and what support or services you need. The assessment will consider physical, mental and emotional needs, and whether you are able or willing to carry on caring. Anyone can become a carer, carers can be of any age, from any background. Many carers do not consider themselves to be a carer as they feel its ‘what they do’ e.g. looking after one or both parents, their child who has additional needs (who may now be an adult), best friend or neighbour.

Examples of caring can be made up of a single or combination of the following;

  • Emotional support like listening and talking
  • Household chores like cleaning, cooking, washing, ironing or shopping
  • Medical care such as helping with medicine dosages or delivery
  • Personal care like feeding, getting to the toilet, washing and dressing
  • Physical care ensuring the person can move around their home

A Carers Needs Assessment can be completed with you in your own right even if the person you care for is not in receipt of care and support through Adult Social Care. Or you can have a joint assessment as a carer with the person you care for if they are known.

Please contact Doncaster Adult Social Services and Wellbeing Team us on 01302 737391 between 8.30 am – 5 pm Monday to Friday. The person who takes your call will make contact with the locality team in your area, this team will make contact with you to arrange a time with you complete your Carers Needs Assessment.

I'm worried about someone

If you're worried about someone else, encourage them to use the NHS online coronavirus service or call 111.

To protect older people and vulnerable adults in the UK, those over 70, or with a higher risk of severe illness are strongly advised to stay home for the next 12 weeks and practice social distancing measures if going out for essential shopping or medical supplies.

For people living with cancer, there is more information on our coronavirus information for people living with cancer page.

Return to the Coronavirus (COVID-19) homepage

Last updated: 31 March 2020 16:39:08