List of services that have been affected or suspended due to Coronavirus

We are having to suspend some activities and services to make sure that we can continue to deliver the most important services and support the most vulnerable people. Thank you for your understanding and patience at this difficult time.

Under each of the headings, there is a list of activities and services that have been suspended or are operating to a limited service. We will keep this page updated as changes happen.

Legal and Democratic Services

The following activities and services have been suspended:

  • New marriage or civil partnership bookings are only being taken for ceremonies taking place after 1st October. From 4th July, existing bookings that have gone through the legal process are now able to go ahead with restrictions in place

Customers, Digital and ICT Services

One Stop Shop has reopened for customers who are unable to access services online or by telephone.

Please see below alternative ways to access Council Services:

  • You can access most Council information and services online via or call 01302 736000 for any urgent issues.
  • Registrars:  Email: Telephone: 01302 735222
  • Urgent Homeless Enquiries: Telephone: 01302 736000
  • Foodbank Vouchers: Telephone 01302 736000
  • St Leger Homes: Telephone 01302 862862

Local Offer, Children and Young People

The following activities and services have been suspended:

  • Fixed penalty notices for attendance
  • Fixed penalty notices for excluded children in public places
  • Parental advocacy for exclusion
  • Independent travel training
  • New commissioning for services unless in direct response (Focus remains on coronavirus related activity)
  • Quality assurance of new providers
  • Ofsted visits
  • Standards and Effectiveness Team school visits - the team continue to support school leaders 
  • Family hubs are starting to reintroduce services on an appointment basis only (not currently open for drop-ins). You can contact family hubs by phone or get involved with the Virtual Family Hub online

Adult Social Care Services

The following activities and services have been suspended:

  • SMILE Day Services have been suspended, support for clients is being given from care providers to maintain day activities

Community Safety Services

The following activities and services have been suspended:

  • Some schools are without school crossing wardens

Libraries & Heritage Services

The following activities and services have been suspended:
  • Front line library services in all 25 branches, including Central Library are closed, however electronic services (ebooks, e-audiobooks, magazines, newspapers and comics) are still operating. We are busy planning for a new order and collect service to ensure we keep customers and staff safe
  • Prison Libraries are operating a reduced service
  • Cusworth Hall closed to the public, the parkland remains open. We are busy planning how to reopen in a way that keeps our customers and staff safe
  • All Museum Outreach and Events has now stopped – however, we are providing a service online

Economy and Environment

The following activities and services have been suspended:

  • Collection of Small Electrical items and Textiles from the kerbside
  • Closure of Civic Quarter car park (other car parks now open)
  • New Taxi driver applications
  • Taxi meter sealing

The following services are operating but have been scaled back:

  • Green Waste Collection - operating on a temporary, monthly basis across Doncaster
  • HWRC's reopened for essential waste disposal, see the Household Waste Recycling Centre page for restrictions, opening hours and what essential waste includes
  • Fly-Tipping Removal
  • Safety advisory at sporting venues

The following services are operating but please bear with us as we are dealing with a backlog.

  • Cyclical Grass Cutting
  • Cemetery maintenance
  • Weed Spraying
  • Cyclical Cleansing
  • Tree Inspections and Works
  • Regulation and enforcement site visits (including food safety and trading standards)


Return to the Coronavirus (COVID-19) homepage

Last updated: 08 July 2020 12:02:14