Our Services during National Restrictions

We can confirm that the vast majority of our services will continue in line with government guidance and keeping to existing COVID-19 compliant practices, but some may be affected. We've provided details below:

Under each of the headings, there is a list of activities and services that have been suspended or are operating to a limited service. We will keep this page updated as changes happen.

Legal and Democratic Services

The following activities and services have been suspended:

  • Weddings and Civil Partnerships can only take place in exceptional circumstances (where one of the couple or an immediate family member is terminally ill), funerals with restricted attendance, face to face birth registration and Notice of Marriage appointments will continue where resource allows. Death registration will continue to be done by telephone appointment. Following the Governments announcement on 22nd February 2021, we can advise that marriages/civil partnerships in Doncaster are able to resume from 8th March when the legal steps required prior to a ceremony have been completed. Restrictions on guest attendees are as follows, but please be aware that they are subject to change depending on the outcome of Government reviews:

    • From 8th March to 11th April - weddings can go ahead with 6 people (couple plus 4 guests)
    • No earlier than the 12th April to 16th May - weddings can go ahead with 15 people (couple plus 13 guests)
    • No earlier than the 17th May to 20th June - weddings can go ahead with 30 people (couple plus 28 guests)
    • Standard Civic Office ceremonies will still only be 2 plus 2 and able to go ahead from 10th March.
    • From 21st June, no restrictions on attendee numbers

Customers, Digital and Corporate Resources

Customer Services and the One Stop Shop will remain open safely with queries answered at the door and full entry restricted to essential attendance for appointments and essential service provision.

Please see below alternative ways to access Council Services:

  • You can access most Council information and services online via doncaster.gov.uk or call 01302 736000 for any urgent issues.
  • Registrars:  Email: registrars@doncaster.gov.uk Telephone: 01302 735222
  • Urgent Homeless Enquiries: Telephone: 01302 736000
  • Foodbank Vouchers: Telephone 01302 736000
  • St Leger Homes: Telephone 01302 862862

The following services are operating but have been scaled back:

  • Pest Control - unfortunately have stopped taking bookings for pests that need to be treated from inside your home (WE ARE UNABLE TO ENTER HOUSES). Treatments for rats will be carried out from outside. Our operatives must where possible follow social distancing guidelines and may leave the site if they feel their safety is compromised.
  • Funerals and cremations - please see the web page Cemeteries and crematorium for the latest guidance and restrictions on number of mourners.

Local Offer, Children and Young People

  • all services to continue (according to guidance). Libraries can also remain open to provide access to IT and digital services - for example for people who do not have it at home - and for click-and-collect.

Adult Social Care Services

  • all services to continue (according to guidance).

Libraries & Heritage Services

Libraries
 
Libraries can also remain open to provide access to IT and digital services - for example for people who do not have it at home - and for click-and-collect.
 
The following activities and services have been suspended:
  • Cusworth Hall is closed to the public, the parkland remains open. We are busy planning how to reopen in a way that keeps our customers and staff safe
  • All Museum Outreach and Events has now stopped – however, we are providing a service online

Economy and Environment

All services to continue in line with the guidance and the existing COVID19 compliant safe working practices

The following services are operating but have been scaled back:

 

Return to the Coronavirus (COVID-19) homepage

 
Last updated: 23 February 2021 12:10:57