This page brings together the financial advice available for people living in Doncaster, it will be updated as more information becomes available.
Check if something is a scam
Make sure you only use trusted sources of information about coronavirus. If you see emails about coronavirus from someone you don't know, don't click on any links or buy anything. Don’t give money or personal details to anyone you don’t know or trust – for example, if someone knocks on your door and offers to help.
You can check if something is a scam using Citizens Advice's online tool.
I have lost income due to being asked to self isolate - Self-isolation support payments
If you have been told to stay at home and self-isolate by NHS Test and Trace, either because you have tested positive for coronavirus or have recently been in close contact with someone who has tested positive; are unable to work and will lose income as a result, you may be eligible to apply for a self-isolation support payment.
On 20 September 2020, the Government announced a new national Test and Trace Support Scheme. Under the scheme payments of £500 will be available for residents who have received notification from NHS test and trace to self-isolate, providing that period of self-isolation started on or after 28 September 2020.
The payment is to support those on low incomes, who would also lose income as a result of self-isolating, and to encourage people to get tested if they have symptoms. This is important to help stop the transmission of COVID 19. The scheme will operate until 31 January 2021.
For more details of the scheme, eligibility criteria, and to apply, go to our application page.
I live in council accommodation and I’m struggling to pay the rent – what should I do?
St Leger Homes currently recommend that people speak to their local rents officer in their area office if struggling with rent payments – and then they can refer on to our Tenancy Sustainability Team as necessary for further support.
Find out more on the St Leger Homes website.
I have an issue paying Council Tax. What should I do?
Doncaster Mayor Ros Jones announced a 10-point plan to help people and communities get through the Coronavirus emergency. This includes a three month Council Tax payment holiday for households struggling to pay due to the crisis, temporarily suspending recovery action and making additional Local Council Tax Support available.
For more information visit our Council Tax page.
I'm struggling with my energy supply/bills/pre-payment meter. What can I do?
There are a number of places offering support for anyone struggling with paying for energy:
- If you have a pre-payment metre and need urgent help paying for fuel take you should consider the Energy Redress Scheme
- If you would like wider energy support and advice to get back on track consider the Inclusive Energy Advice Project
- For everything else consider the other sources of help and advice listed
1. Energy Redress Scheme
A new Energy Redress Scheme is being administered by Doncaster Deaf Trust to support those on pre-payment meters, on a low income and who have been affected by the Coronavirus pandemic. Applicants can apply for up to three £49 vouchers which will be paid via an SMS code and can be used at PayPoint to top up their energy meter.
Applications will be accepted from the end of July 2020 for up to 3 months and claims will be paid each month. Claims will not be backdated i.e. one claim, per person, per month for the three months starting at the end of July and each period will need a new claim form. Applicants can apply themselves or via the a support agency and you must meet the following criteria to qualify:
- Must have a pre-payment meter
- Have suffered financially as a direct result of the Covid19 pandemic
- Have already, or are in danger of self-disconnection
Evidence must be supplied and to make the application you can apply using the Claim Form listed below:
- Energy Redress Scheme Claim Form
- Download (20KB - DOCX)
2. Inclusive Energy Advice Project
By completing a referral form you will get help from an Energy Awareness Support Worker. The aim is to help you to manage their energy bills; provide guidance on tariffs and the use of energy comparison websites; understand how to switch providers; supply each household with 8 LED Energy Saving Bulbs; and apply for Priority Services Registration.
You will be helped to understand the various schemes available such as Warm Homes Discount Schemes, Cold Weather payments and Winter Fuel.
Anyone with a disability or long term health condition can access the scheme, you do not need to be registered disabled, can be self-diagnosed and the long term health condition may be physical or hidden.
3. Other Sources of help and advice
OFGEM is providing information about energy supply to the public including information for people on prepaid meters. Customers are also advised to contact their energy company directly.
The government has released a press release which may be useful to anyone supporting people who are going to struggle to pay their energy bills.
For energy-saving tips and advice from our local Energy Team go to: Energy Saving Tips
Can I be furloughed if I'm no longer able to go to work?
What help is available for businesses?/How do I request a small business grant?
Where can I go to get more financial help and advice?
Who can I talk to locally for help and support
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