Coronavirus financial advice

This page brings together the financial advice available for people living in Doncaster, it will be updated as more information becomes available.

Check if something is a scam

Make sure you only use trusted sources of information about coronavirus. If you see emails about coronavirus from someone you don't know, don't click on any links or buy anything. Don’t give money or personal details to anyone you don’t know or trust – for example, if someone knocks on your door and offers to help.

You can check if something is a scam using Citizens Advice's online tool.

I live in council accommodation and I’m struggling to pay the rent – what should I do?

St Leger Homes currently recommend that people speak to their local rents officer in their area office if struggling with rent payments – and then they can refer on to our Tenancy Sustainability Team as necessary for further support.

Find out more on the St Leger Homes website.

I have an issue paying Council Tax. What should I do?

Doncaster Mayor Ros Jones announced a 10-point plan to help people and communities get through the Coronavirus emergency. This includes a three month Council Tax payment holiday for households struggling to pay due to the crisis, temporarily suspending recovery action and making additional Local Council Tax Support available. 

For more information visit our Council Tax page.

I'm struggling with my energy supply/bills/pre-payment meter. What can I do?

OFGEM is providing information about energy supply to the public including information for people on prepaid meters. Customers are also advised to contact their energy company directly.

A new Energy Redress Scheme is being administered by Doncaster Deaf Trust to support those on pre-payment meters, on a low income and who have been affected by the Coronavirus pandemic. Applicants can apply for up to three £49 vouchers which will be paid via an SMS code and can be used at PayPoint to top up their energy meter. 

Applications will be accepted from the end of July 2020 for up to 3 months and claims will be paid each month. Claims will not be backdated i.e. one claim, per person, per month for the three months starting at the end of July and each period will need a new claim form. Applicants can apply themselves or via the a support agency and you must meet the following criteria to qualify:

  • Must have a pre-payment meter
  • Have suffered financially as a direct result of the Covid19 pandemic
  • Have already, or are in danger of self-disconnection

Evidence must be supplied and to make the application you can apply using the Claim Form listed below:

Energy Redress Scheme Claim Form
Download (20KB - DOCX)

The government has released a press release which may be useful to anyone supporting people who are going to struggle to pay their energy bills.

For energy saving tips and advice from our local Energy Team go to: Energy Saving Tips

Can I be furloughed if I'm no longer able to go to work?

If you’re an employee you can’t claim for yourself, instead you should check if your employer can use the Coronavirus Job Retention Scheme. If you are an employer please see our information page for employers and businesses.

What help is available for businesses?/How do I request a small business grant?

There is an information page for employers and businesses which includes information about business rates and grants available.

Where can I go to get more financial help and advice?

For more support and advice you can visit the Citizens Advice website or the Money Advice Service website which both provide reliable and up to date information. For employment and financial support from the Government go to the relevant tab on the Government's coronavirus information pages

Who can I talk to locally for help and support

Anyone who needs help and has no other support can ring the Doncaster Community Hub helpline or email the Hub 7 days a week from 8am to 8pm. 


Return to the Coronavirus (COVID-19) homepage



Last updated: 14 August 2020 11:00:49