Town Centre Engagement Officers

Doncaster Town Centre Engagement Officers are our key front line service.

Town Centre Engagement Officers provide a service to visitors, residents, businesses and retailers in the town centre.

Working to support businesses, giving assistance and advice, reporting highway defects, monitoring and enforce licenses and providing a visible presence in the Town Centre. 

They wear distinctive red jackets and shirts that display our logo.




What the Engagement Officers do 

Business relations

  • Working with and visiting local businesses dealing with complaints, suggestions and providing advice
  • Welcoming new businesses to the town and acting as the first point of contact for business issues
  • Collating information on activities, special and regular events held by businesses in the town centre
  • Monitor trends of goods and services available to the public

 Making Doncaster welcoming to all

  • Arrange and monitor waste and litter removal
  • Build community spirit through social events
  • Facilitate and support events in the Town Centre to drive footfall
  • Remove fly posters
  • Advice on graffiti removal
  • Report highway defects, broken street furniture and street lighting
  • Advise and if necessary, issue fixed penalty notices for litter and fly tipping

A Safer Town Centre

  • Assist in preventing anti-social behaviour by offering high visibility patrols
  • Work in partnership with other agencies such as South Yorkshire Police
  • Assist in enforcement initiatives
  • Help to reduce anti-social behaviour, including begging and street drinking with enforcement of the town centre Public Spaces Protection Order
  • Assist with stewarding town centre events
  • Respond to incidents and accidents 

You may also be interested in finding out about our Public Spaces Protection Order

If you would like to report a crime, please refer to this Reporting a Crime Guide

Last updated: 30 November 2021 12:10:51