Town Centre Engagement Officers

Doncaster Town Centre Engagement Officers are our key front line service.

Town Centre Engagement Officers provide a service to visitors, residents, businesses and retailers in the town centre.

Working to support businesses, giving assistance and advice, reporting highway defects, monitoring and enforce licenses and providing a visible presence in the Town Centre. 

They wear distinctive red jackets and shirts that display our logo.

What the Engagement Officers do 

Business relations

• Working with and visiting local businesses dealing with complaints, suggestions and providing advice
• Welcoming new businesses to the town and acting as the first point of contact for business issues
• Collating information on activities, special and regular events held by businesses in the town centre
• Monitor trends of goods and services available to the public

 Making Doncaster welcoming to all

• Arrange and monitor waste and litter removal
• Build community spirit through social events
• Facilitate and support events in the Town Centre to drive footfall
• Remove fly posters
• Advice on graffiti removal
• Report highway defects, broken street furniture and street lighting
• Advise and if necessary, issue fixed penalty notices for litter and fly tipping

A Safer Town Centre

• Assist in preventing anti-social behaviour by offering high visibility patrols
• Work in partnership with other agencies such as South Yorkshire Police
• Assist in enforcement initiatives
• Help to reduce anti-social behaviour, including begging and street drinking with enforcement of the town centre Public Spaces Protection Order
• Assist with stewarding town centre events
• Respond to incidents and accidents 

You may also be interested in finding out about our Public Spaces Protection Order

If you would like to report a crime, please refer to this Police.uk Reporting a Crime Guide

Street Entertainment Policy 2021

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