Support for energy bills - the Council Tax Rebate 2022/23

As part of a package of support known as the Energy Bills Rebate to help households with rising energy bills, the government has announced a £150 non-repayable rebate for households in England in council tax bands A – D, known as the Council Tax Rebate.

UPDATE 10 June 2022

 

Text messages are being sent to increase awareness of this scheme.

To help increase awareness of this scheme, where possible we are contacting some residents by text message to let them know £150 energy rebate scheme is available and open to application. 

If you have received a text message about the rebate scheme and are concerned if this is genuine, we can confirm that we have sent text messages directing residents to this webpage. 

Messages have been sent on the evening of 1 June 2022, and 10 June 2022. In our messages we will only ever direct you to the webpage you are on now (www.doncaster.gov.uk/energyrebate). 

Our text message reads as follows:

'Doncaster Council - Notification: Have you applied for the one off £150 Energy Rebate? Check if you qualify and find out how to apply at https://www.doncaster.gov.uk/energyrebate. Receiving Council Tax support does not affect your entitlement. If you have already applied, please ignore this message.'

Update on payments made so far

We are pleased to confirm that we have so far paid over 73% of eligible households the one off £150 Energy Rebate payment. This means over 92,300 households have been paid support worth over £13.85 million.

If you have already applied but still not received your payment, please remain patient. Regrettably, in some cases we have been unable to make payments as quickly as we would like.

This is due to difficulties validating the bank account details provided on some applications. This has meant that some households who applied over 14 days ago have still not received their payment. We are currently writing to affected applicants requesting further information to help us process their claim. 

Please do not contact us to request an update on your application as our phone staff will be unable to provide this information. If you have applied and we require further information from you, will be in contact as soon as possible. In all other cases we are working hard to make all payments as soon as possible.

We thank you for your patience and co-operation.

The One-off Council Tax Energy Rebate payment

Eligibility Criteria (IMPORTANT - please read before applying)

The government expects billing authorities to provide a £150 one-off payment to a liable council tax payer (or a person who would otherwise be liable where the property is exempt) for every household that occupies a property which meets all of the following criteria on 1 April 2022;

i. It is valued in council tax bands A – D. This includes property that is valued in band E but has an alternative valuation band of band D, as a result of the disabled band reduction scheme;

ii. It is someone’s sole or main residence;

iii. It is a chargeable dwelling, or in exemption classes N (all occupants are full time students), S (all occupants are under the age of 18 years), U (all residents are classed as Severely Mentally Impaired) or W (Annexe occupied by dependent relatives); and

iv. The person who is liable to pay the council tax (or would be were the property not exempt) is not a local authority, a corporate body or other body such as a housing association, the government or governmental body.

This means that in order to be eligible to a payment:

  • The applicant must be a named taxpayer on the Council Tax records for the eligible property on 1 April 2022,
  • The property must be their main home (their sole or main residence),
  • The property must be in Council Tax bands A to D
  • The property must not be exempt, with the exception of exemption classes N (all occupants are full time students), S (all occupants are under the age of 18 years), U (all residents are classed as Severely Mentally Impaired) or W (Annexe occupied by dependent relatives) which are eligible.

Please note: Receiving Council Tax Support does not affect your entitlement to receive this payment.

This list is not exhaustive and judgement in consideration of the aims of the scheme, which is to support households with domestic energy costs, are at the discretion of Doncaster council.

This means that:

  • A property that meets all the criteria, but has a nil council tax liability as a result of local council tax support, will be eligible.
  • A property that has no permanent resident and is someone’s second home will not be eligible.
  • An unoccupied property (for the purposes of calculating council tax) will not be eligible.

Only one payment of £150.00 will be made per household, regardless of the number of occupants or liable taxpayers at the property.

Exclusions to this scheme (IMPORTANT - Please read before applying)

Please be aware that exclusions apply to this scheme, which include:

  • Where the liable party is a local authority, a corporate body or other body such as a housing association, the government or governmental body.
  • where the property is a House in Multiple Occupation (HIMO),
  • where the property is unoccupied properties, or a second home,
  • where the property is furnished but is not a person's sole or main residence,
  • where the property is exempt, with the exception of exemption classes N (all occupants are full time students), S (all occupants are under the age of 18 years), U (all residents are classed as Severely Mentally Impaired) or W (Annexe occupied by dependent relatives), which are eligible,
  • where the property is in valuation bands E to H,
  • where the applicant is not the Council Tax payer on 1 April 2022,
  • where the property is not entered on the domestic rating list as at 1 April 2022,
  • Only one payment of £150.00 will be made per household, regardless of the number of occupants or liable taxpayers.

Full details of the Government Guidance can be found here.

How do I claim my payment?

When completing an application please take care to enter details accurately, such as how they appear on your bill, or your banking documents.

If you have difficulty submitting your form, please do not panic. The scheme will remain available until 30 September 2022.

If you are experiencing technical problems, please be patient and try again later. We are expecting high numbers of applications, so please be patient when attempting to complete your form.

If you have difficult using online forms, or if a person does not have access to our online form, an assisted service is available.

Automatic payments for household on Direct Debit as at 1 April 2022

We are pleased to confirm that we have been able to pay just over 77,000 households the one off £150 Energy Rebate payment automatically (worth £11,554,500), using their Council Tax Direct Debt details. We are aware that many payments have already started reaching resident's bank accounts. 

If you are unsure if you have had your payment, please check the bank account used to pay your Council Tax Direct Debit to see if you have received your payment automatically.

If you were on Direct Debit as at 1 April 2022, and you have not received your one off £150 Energy Rebate payment by Friday 22 April 2022, then it is possible we have been unable to make your payment automatically. Regrettably, in some cases we have been unable to to make an automatic payment, despite the household being on Direct Debit on 1 April 2022. This may be the result of issues or discrepancies found during our pre-payment checks. We will be writing to the affected households as soon as possible to tell them why we have been unable to pay them, and that they will need to apply using our online application form. 

There will be no further automatic payments. 

Advice for those on Direct Debit who were not paid automatically

Regrettably, we were unable to automatically pay all households who paid their Council Tax by Direct Debit on 1 April 2022.

We were unable to pay automatically for the following reasons:

1. The DD bank account name held, does not match the name of a registered Council Tax payer
  • This might be because the bank account details held, are in a maiden name, contain spelling discrepancies, or are for 3rd parties. 
  • Whilst these details are legitimate for the purpose of Council Tax collection, and your Council Tax DD is unaffected, the Government's guidance is clear that the Energy Rebate payment can only be made to the bank account of a registered taxpayer. Regrettably, where these details did not match, for whatever reason, we were unable to make an automatic payment. 
  • Whilst you may feel the Council should now your name has changed, due to the volume of cases we were unable to investigate each scenario to determine if other information was held within the Council Tax records which may explain the discrepancy. In all cases we had to reject the automatic payment and advise that household to apply. 
2. The Council Tax DD is paid by a 3rd party
  • Whilst 3rd party details are legitimate for the purpose of Council Tax collection, and your Council Tax DD is unaffected, the Government's guidance is clear that the Energy Rebate payment can only be made to the bank account of a registered taxpayer. Regrettably, where these details did not match, we were unable to make an automatic payment, we had to reject the automatic payment and advise that household to appl
3. We were unable to validate the bank account details held on your Council Tax record.
  • Where there are no name discrepancies (as outlined above), and a DD has been paid on that Council Tax account we could validate that those details were active and valid, and payments were processed.
  • However, where a DD had been recently changed, or has been set up for the first time, additional pre-payment checks of the validity of those bank account details were required. This included using the Governments bank validation tool. In a number of cases, especially where no DD payments have yet been taken, this identified errors in the bank account details, such as an incorrect sort code. In addition, not all banks are engaged in this process. This meant that we were simply unable to validate some bank account details. 
  • Whilst we appreciate that the Government message encouraged households to set up DD's in order to access this support sooner, the guidance is also clear that pre-payment bank account validation must be done before any energy rebate payment could be made. 
  • We are sorry to say where those pre-payment checks failed, or bank details were incorrect we had to reject the automatic payment and advise that household to apply. 
  • We apologise to those affected households, and for any inconvenience caused. 

I have received a letter telling me I could not be paid automatically, what should I do?

Whilst we are sorry you are disappointed not to have received your payment automatically.

Please do not contact us to request further details of the reason we have been unable to pay, as most cases will be due to one of the reasons outlined above. Staff do not have access to this information, and in all cases the advice to apply will remain unchanged.

Your Council Tax DD payments are unaffected by us being unable to pay you automatically under the Energy Rebate scheme. 

In all cases where we have been unable to pay automatically, affected households will have to submit an application form using our online application form. We are sorry but there are no exceptions to this.

We apologise to those affected households, and for any inconvenience caused.

Troubleshooting your application form

Our application form has built in checks and controls to prevent. These use the information you provide on your application to make initial checks against information already held on the Council Tax records. In some cases, these checks may indicate that you are not eligible to proceed with submitting an application.

This might include where:

  • You have provided an incorrect Council Tax account number or Property reference number, or these are no longer current, or you were not liable  for Council Tax at the property, on 1 April 2022.
  • The property is recorded as being empty, a second home, or a HIMO on the Council Tax records.
  • The property is not in bands A - D
  • An application has already been submitted in respect of the Council Tax account entered
  • A payment has already been made in respect of the Council Tax account entered
  • You (are a member of your household) have already been paid a £150 payment in respect of this or another property
  • The property is recorded as being exempt on the Council Tax records (excluding exemption classes N, U, S & W which are eligible)

You may be given one of the following messages why you have been prevented from submitting an application. The table below provides a possible reason and you might need to do (where applicable):

Error message displayed when completing your application Possible reasons why application not permitted Possible solution (if applicable)
There is a discrepancy in the account number or property reference number you have provided. Please check your Council Tax bill. If you do not yet have Council Tax bill because your property is a new build and has not yet been banded, please wait until a Council Tax bill has been received.

You have entered an incorrect Council Tax account or Property reference number.

If your property is a new build, your property may not yet be banded yet.

Check the Council Tax account number or property reference number found on your bill.

If you property is a new build, please wait until you have received confirmation of your Council Tax banding before submitting your application.

You are not eligible as your property is not in Council Tax Bands A to D The Council Tax account number or Property reference number entered are for a property in bands E - H. We are sorry, but bands in E - H are not eligible under this scheme. No application is permitted. Please check our discretionary scheme when available.
You are not eligible as your property is unoccupied or is not anyone's sole or main residence

The Council Tax account number or Property reference number entered is for a property recorded on the Council Tax system as being:

- Unoccupied, or empty, or a long term empty,

- a second home,

-nobodies sole or main residence,

- the property is exempt (except classes N, U, S & W), 

- the property has a flood discount (so is not considered a sole or main residence),

- the property is an annexe used by the household as part of a main dwelling.

We are sorry but properties which are unoccupied, empty, long term empty, second homes or which are not a person's sole or main residence are not eligible under this scheme. No application is permitted.

If the property is no longer unoccupied, or an exemption should not apply, and is now a person's sole or main residence, please contact the Council Tax team so they can consider a change to their records. If a change is made, depending on the effective date being on or before 1 April 2022, you may be able to submit an application (subject to meeting eligibility criteria).

You are not eligible as the property is used as a house in multiple occupation (HIMO) The Council Tax account number or Property reference number entered is for a property recorded on the Council Tax system as being occupied as a HIMO

We are sorry, but houses occupied as a house in multiple occupation (HIMO) are not eligible under this scheme.

If the property is no longer occupied as a HIMO, please contact the Council Tax team so they can consider a change to their records. If a change is made, depending on the effective date depending on the effective date being on or before 1 April 2022, you may be able to submit an application (subject to meeting eligibility criteria).

You are not eligible as taxpayer is a company or corporate body or other body such as a housing association

The Council Tax account number or Property reference number entered is for a property where the liable parties recorded on the Council Tax system as being:

- a company

- corporate body

- or housing association

We are sorry but companies or corporate bodies or other bodies, such as a housing association are not eligible under this scheme. No application is permitted.

If you believe the Council Tax liability is wrong, please contact the Council Tax team so they can consider a change to their records. If a change is made, depending on the effective date depending on the effective date being on or before 1 April 2022, you may be able to submit an application (subject to meeting eligibility criteria).

You are not eligible as an application or payment has already been made for this Council Tax account The Council Tax account number entered is recorded as already having a payment awarded.

Only one £150 payment is payable per household, regardless of how many other taxpayers or residents. 

If you paid your Council Tax by Direct Debit as at 1 April 2022, please check you have not received your payment automatically into your bank account.

Please check with other registered Council Tax payers in your household that they have not already claimed your payment.

If you believe your payment has been claimed fraudulently, please contact us.

You are not eligible as an application or payment has already been made for your eligibility at this or another Council Tax account

The Council Tax account number entered is recorded as already having a payment awarded, or a named taxpayer at this property has already claimed a payment in respect of another property.

 

 

Only one £150 payment is payable per household, regardless of how many other taxpayers or residents. 

If you paid your Council Tax by Direct Debit as at 1 April 2022, please check you have not received your payment automatically into your bank account.

Please check with other registered Council Tax payers in your household that they have not already claimed your payment.

If you believe your payment has been claimed fraudulently, please contact us.

If you believe your Council Tax liability may be wrong, for example a joint taxpayer has recently moved out, please contact the Council Tax team so they can consider a change to their records. If a change is made, depending on the effective date depending on the effective date being on or before 1 April 2022, you may be able to submit an application (subject to meeting eligibility criteria).

You are not eligible as this Council Tax account number was not valid for liability on the 1st April 2022 The Council Tax account number entered is not for a period of Council Tax liability including 1 April 2022.

 In order to be eligible you must have been the current taxpayer at the property on 1 April 2022. No application will be permitted. 

If you have recently moved, please check you are using the correct Council Tax account number and property reference number for your new property.

Any other error messages, such as 'form currently unavailable'

Due to high demand our form may have temporarily stopped allowing applications.

We may be carrying out technical fixes, or experiencing technical difficulties.

Our server may be unavailable.

Please be patient and try again later. 

If you are having difficulty submitting a form, please do not panic, the scheme is available until September 2022.

Please do not contact us to ask if we can complete your application, as if the form is unavailable for you, it will also be unavailable to our staff too. 

Other possible issues

1. I cannot click 'Next' of the form

  • Check you correctly entered details in all mandatory fields.
  • Check, that when asked to repeat enter details that they match
  • Check that you have ticked all declarations 

2. My Council Tax account number is correct, but the form errors.

  • If you are entering a Council Tax account number that ends with a letter, make sure this is a capital i.e. 'A' not 'a'.

Council Tax Energy Rebate discretionary scheme

The Government has made additional funding available to provide similar support to people not eligible under the above scheme, such as those in bands E to H. 

Eligibility criteria for this discretionary scheme have not yet been agreed. Details will be made available as soon as possible on this webpage.

Frequently Asked Questions

How will my one off £150 Energy Rebate payment be made to me?

Automatic payments for households on Direct Debit on 1 April 2022

For those eligible taxpayers who paid their Council Tax by Direct Debit as at 1 April 2022, we are pleased to confirm that we have been able to pay just over 77,000 households the one off £150 Energy Rebate payment automatically (worth £11,554,500), using their Council Tax Direct Debt details. All households who were able to receive their Energy Rebate payment this way have been paid.

If you are unsure if you have had your payment, please check the bank account used to pay your Council Tax Direct Debit to see if you have received your payment automatically.

If you were on Direct Debit as at 1 April 2022, and you have not received your one off £150 Energy Rebate payment by Friday 22 April 2022, then it is possible we have been unable to make your payment automatically. Regrettably, in some cases we have been unable to to make an automatic payment, despite the household being on Direct Debit on 1 April 2022. This may be the result of issues or discrepancies found during our pre-payment checks. We will be writing to the affected households as soon as possible to tell them why we have been unable to pay them, and that they will need to apply using our online application form. 

After submitting an application

When completing your application you will be asked to supply your personal bank account details. Provided all pre-payment checks are successful, we will use these details to make a payment to you using BACS transfer. Before any payments the Government requires that we complete pre-payment checks for any bank account details provided to us.  This includes checking an applicant’s bank account details using the Government’s validation and anti-fraud tools.

In those cases where we have been unable to validate the bank account details provided on your application; in order to avoid any unnecessary delay to your payment being made to you, we will instead issue your one off £150 Energy Rebate payment by cheque.

Please be assured that this does not mean your bank details provided are invalid, or that there is any issue with your bank account. Unfortunately, it is simply because the information needed to validate your bank details is not available through the Government’s validation and fraud checking tools. Please do not contact our teams to request further details about why your details could not be validated, as we are unable to provide any further information or details.

Due to the high volume of applications expected and additional pre-payment checks required to prevent fraud, we ask that you allow at least 30 days for your application to be processed. However, we hope that most applications will be processed much quicker.

All payments are subject to an application being submitted successfully, with all required evidence and information, and meeting all eligibility criteria.

I still haven't received my payment?

Whilst we appreciate that residents are eager to access this support, we ask that you remain patient whilst your application is processed. We appreciate you may want confirmation of the outcome of your application, but we are unable to confirm a payment will be awarded until all checks have been completed.

We apologise if your application takes longer to consider. This may be because we need further information from you or additional checks are needed before a payment can be made. This will most likely be as a result of a discrepancy between our Council Tax records and the information you have provided on your application form, or discrepancies in the bank details have provided and taxpayer details held by us.

If you have an outstanding application, please remain patient. A member of our team will be in contact if further information is needed from you. If successful, a payment will be sent as soon as possible.

Please do not attempt to submit repeat applications or contact us to follow up on your request. Doing so requires us to redirect limited resources to answer calls and individual enquiries, slowing our ability to check and process payments to everyone as quickly as possible. 

 I pay my Council Tax by another method, such as cash, Standing Order, bank transfer, will I be paid automatically?

Yes, you will need to apply using our online application form. Only those taxpayers who paid their Council Tax by Direct Debit as at 1 April 2022 were automatically awarded the payment. If you have set up your Direct Debit after 1 April 2022, you will need to apply using our online application.

 I pay my Council Tax by Direct Debit, do I need to apply?

For those eligible taxpayers who paid their Council Tax by Direct Debit as at 1 April 2022, we are pleased to confirm that we have been able to pay just over 77,000 households the one off £150 Energy Rebate payment automatically (worth £11,554,500), using their Council Tax Direct Debt details. We are aware that many payments have already started reaching resident's bank accounts. 

If you are unsure if you have had your payment, please check the bank account used to pay your Council Tax Direct Debit to see if you have received your payment automatically.

If you were on Direct Debit as at 1 April 2022, and you have not received your one off £150 Energy Rebate payment by Friday 22 April 2022, then it is possible we have been unable to make your payment automatically. Regrettably, in some cases we have been unable to to make an automatic payment, despite the household being on Direct Debit on 1 April 2022. This may be the result of issues or discrepancies found during our pre-payment checks. We will be writing to the affected households as soon as possible to tell them why we have been unable to pay them, and that they will need to apply using our online application form. 

 I have set up a Direct Debit after 1 April 2022, will I be paid automatically too?

No. Only those taxpayers who paid their Council Tax by Direct Debit as at 1 April 2022 were automatically awarded the payment. If you have set up your Direct Debit after 1 April 2022, you will need to apply using our online application.

 I am in receipt of Council Tax Support, will I need to apply?

Yes, you will need to apply using our online application form. Receiving Council Tax Support does not affect your entitlement to this payment.

If you have difficulty submitting your form, please do not panic. The scheme will remain available until 30 September 2022.

If you have difficult using online forms, or if a person does not have access to our online form, an assisted service is available.

 I pay my Council Tax jointly with another person (or I am a joint tenant). Will this affect my payment?

Only one £150 payment will be made per household, regardless of the number of occupants or liable council taxpayers. Where multiple residents of an eligible household are jointly and severally liable for council tax, and we hold a live Direct Debit instruction for that household, the full £150 payment will be made to the direct debit account.

We will not be able to split the £150 payments between members of an eligible households. Households should discuss this with other members of their household prior to making any application, or upon receiving payment.

 How do I apply?

All applications must be made using our online application form. 

If you have difficulty submitting your form, please do not panic. The scheme will remain available until 30 September 2022.

If you have difficult using online forms, or if a person does not have access to our online form, an assisted service is available.

 Are there any exclusions to this scheme, when a payment will not be made?

Yes. No payment will be made in the following cases:

  • Where the liable party is a local authority, a corporate body or other body such as a housing association, the government or governmental body.
  • where the property is a House in Multiple Occupation (HIMO),
  • where the property is unoccupied properties, or a second home,
  • where the property is furnished but is not a person's sole or main residence.
  • where the property is exempt, with the exception of exemption classes N (all occupants are full time students), S (all occupants are under the age of 18 years), U (all residents are classed as Severely Mentally Impaired) or W (Annexe occupied by dependent relatives), which are eligible.
  • where the property is in valuation bands E to H.
  • where the applicant is not the Council Tax payer on 1 April 2022.
  • where the property is not entered on the domestic rating list as at 1 April 2022.

 I am a landlord of a House In Multiple Occupation (HIMO). Will I be eligible to receive a payment for the property?

No, even if the property is occupied by full time students (exemption class N). No-one (landlord or tenant) is eligible to receive payment in respect of a HIMO property.

 How can I check if I am in a qualifying Council Tax band?

You can check which Council Tax band you are in by searching for your property on the Valuation Office Agency website. Alternatively, you can use the view my Council Tax account service through MyDoncaster.

 I think my Council Tax bank is wrong, and that I should be in an eligible band A - D. What can I do, will I be able to claim a payment?

Appeals about your Council Tax band should be made direct to the Valuation Office Agency (VOA). Details of how to appeal can be found on the VOA website.

Please note that where the property band recorded on a valuation list is amended retrospectively to 1 April 2022, for example as a result of a successful appeal made to VOA that concluded after this date, councils are not required to pay or clawback payments.

The exception is where a property is a new build and awaiting an official banding from the VOA. In these cases, eligibility should be determined based on the official band subsequently allocated by the VOA, where this has an effective date before or on 1 April 2022.

 My property has not been banded yet, but I was resident on or before 1 April 2022. Will I be eligible to a payment?

In these cases, eligibility will be determined based on the official band subsequently allocated by the VOA, where this has an effective date before or on 1 April 2022. We will be unable to award payments until official banding is set by the VOA. You will need to apply once you have obtained your banding from the VOA.

 I've seen links on social media to claim my rebate. Are these real?

You should only submit applications to Doncaster Council, using our online application form. It is always best to apply direct to us, as third parties may offer this service at a charge, or be a scam to obtain your bank details or payment.

 Is there a discretionary scheme for households not eligible under this scheme 

The Government has made additional funding available to provide similar support to people not eligible under the above scheme, such as those in bands E to H. 

Eligibility criteria for this discretionary scheme have not yet been agreed. Details will be made available as soon as possible.

 Where can I find the Government's guidance for the One-off £150 Council Tax Energy Rebate scheme?

The Government's full guidance for this scheme can be found online on the .gov.uk website.

 When does this scheme close?

The scheme is available until 30 September 2022. Although applications may close before this date to ensure all applications are processed, and payments made before this date. We will update this page with an application closing date as soon as this is decided.
Last updated: 16 June 2022 11:51:57