Support for energy bills - the Council Tax Rebate 2022/23 - This scheme is now closed

As part of a package of support known as the Energy Bills Rebate to help households with rising energy bills, the government has announced a £150 non-repayable rebate for households in England in council tax bands A – D, known as the Council Tax Rebate.

The One-off Council Tax Energy Rebate payment - Scheme now closed

Eligibility Criteria (IMPORTANT - please read before applying)

The government expects billing authorities to provide a £150 one-off payment to a liable council tax payer (or a person who would otherwise be liable where the property is exempt) for every household that occupies a property which meets all of the following criteria on 1 April 2022;

i. It is valued in council tax bands A – D. This includes property that is valued in band E but has an alternative valuation band of band D, as a result of the disabled band reduction scheme;

ii. It is someone’s sole or main residence;

iii. It is a chargeable dwelling, or in exemption classes N (all occupants are full time students), S (all occupants are under the age of 18 years), U (all residents are classed as Severely Mentally Impaired) or W (Annexe occupied by dependent relatives); and

iv. The person who is liable to pay the council tax (or would be were the property not exempt) is not a local authority, a corporate body or other body such as a housing association, the government or governmental body.

This means that in order to be eligible to a payment:

  • The applicant must be a named taxpayer on the Council Tax records for the eligible property on 1 April 2022,
  • The property must be their main home (their sole or main residence),
  • The property must be in Council Tax bands A to D
  • The property must not be exempt, with the exception of exemption classes N (all occupants are full time students), S (all occupants are under the age of 18 years), U (all residents are classed as Severely Mentally Impaired) or W (Annexe occupied by dependent relatives) which are eligible.

Please note: Receiving Council Tax Support does not affect your entitlement to receive this payment.

This list is not exhaustive and judgement in consideration of the aims of the scheme, which is to support households with domestic energy costs, are at the discretion of Doncaster council.

This means that:

  • A property that meets all the criteria, but has a nil council tax liability as a result of local council tax support, will be eligible.
  • A property that has no permanent resident and is someone’s second home will not be eligible.
  • An unoccupied property (for the purposes of calculating council tax) will not be eligible.

Only one payment of £150.00 will be made per household, regardless of the number of occupants or liable taxpayers at the property.

Exclusions to this scheme (IMPORTANT - Please read before applying)

Please be aware that exclusions apply to this scheme, which include:

  • Where the liable party is a local authority, a corporate body or other body such as a housing association, the government or governmental body.
  • where the property is a House in Multiple Occupation (HIMO),
  • where the property is unoccupied properties, or a second home,
  • where the property is furnished but is not a person's sole or main residence,
  • where the property is exempt, with the exception of exemption classes N (all occupants are full time students), S (all occupants are under the age of 18 years), U (all residents are classed as Severely Mentally Impaired) or W (Annexe occupied by dependent relatives), which are eligible,
  • where the property is in valuation bands E to H,
  • where the applicant is not the Council Tax payer on 1 April 2022,
  • where the property is not entered on the domestic rating list as at 1 April 2022,
  • Only one payment of £150.00 will be made per household, regardless of the number of occupants or liable taxpayers.

Full details of the Government Guidance can be found here.

How do I claim my payment?

This scheme is now closed.

We are pleased to confirm that we have now completed administration of payments to eligible households under the Energy rebate scheme. No further applications can be made under this scheme.

In total, a one off £150 energy rebate payment has been made to 127,402 eligible households, giving support worth £19,110,300.

In summary:

  • 77,002 households have been paid automatically using existing Direct Debit details they use to pay their Council Tax.
  • 37,067 households have been paid directly (by BACS bank transfer, or cheque) following submission of an application.
  • and the remaining 13,333 eligible households, who did not apply for a direct payment, have now automatically received their payment as a credit onto their Council Tax account. This has ensured they do not miss out on this financial support.  If you want to check if you are a recipient of this payment, please use our online 'view my account'. We have also written to eligible households confirming that an award has been made. For more, please see the FAQ's below.

Frequently Asked Questions - about automatic credit of the Energy rebate payment to eligible Council Tax accounts.

Do I need to apply to have the £150 Energy Rebate payment credited to my Council Tax account? 

No. Eligible households who did not submit an application to receive a direct payment before the 14 August 2022, will automatically receive their energy rebate payment as a credit to their Council Tax account. This will be done automatically by us before 30 September 2022. You do not need to apply or contact us.

When will my Council Tax account be credited with my £150 Energy Rebate payment?

We will credit all identified eligible Council Tax accounts by 30 September 2022. We are unable to provide an exact date on which you will actually receive the credit on your Council Tax account.

How will the £150 credit be shown on my Council Tax account?

The credit will appear as a payment onto your Council Tax account. These were credited to eligible Council Tax accounts by 30 September 2022.

I don't want my £150 Energy Rebate payment crediting to my Council Tax account. Can I have it paid direct to me instead?

No. Applications to receive a direct payment closed at midnight on 14 August 2022. We wrote to all households advising that if they did not apply before that date, that their energy rebate payment would be awarded as a credit applied to your Council Tax account. Once credited onto your Council Tax account these are non-refundable, unless your Council Tax account is in credit. The Council has offered direct payment to residents by completion of an application since April 2022, and has now closed this process from 14 August 2022. This is to ensure that we can administer all applications for a direct payment before the scheme closure on 30 September 2022. As you have not applied before the application closing date, this credit has been made to your Council Tax account. Had the Council not done this, you would have missed out on receiving this support. Once credited onto your Council Tax account these are non-refundable, unless your Council Tax account is in credit.

Why are you crediting Council Tax accounts with the Energy Rebate payment, and not still allowing direct payments?

The Government allocated funding to local authorities to provide financial support to residents to help pay rising energy costs. Local authorities are required to have administered this scheme by 30 September 2022. After this date, any funding not awarded to residents would have had to be returned to the Government.

The Council has offered direct payment to residents by completion of an application since 24 April 2022, and has now closed this process from 14 August 2022. This is to ensure that we can administer all applications for a direct payment before the scheme closure on 30 September 2022. We wrote to all households who had not applied telling them that if they did not apply by Midnight on 14 August 2022, that their energy rebate payment would instead be awarded as a £150 credit on to their Council Tax account. As you have not applied before the application closing date, this credit has been made to your Council Tax account. Had the Council not done this, you would have missed out on receiving this support. Once credited onto your Council Tax account these are non-refundable, unless your Council Tax account is in credit.

Will I be told when you have credited my Council Tax account with my £150 Energy Rebate payment?

Yes. Once your Council Tax account has been credited with the £150, we will send you a letter confirming this. We will credit all identified eligible Council Tax accounts by 30 September 2022. You can check the balance and any payments on your Council Tax account using our online ‘view my account’ service.

Will I be sent a letter when you have credited my Council Tax account with my £150 Energy Rebate payment?

Yes, once your Council Tax account has been credited with the £150, we will send you a letter confirming this. We will credit all identified eligible Council Tax accounts by 30 September 2022.

Will my Council Tax instalments be automatically adjusted to reflect my Energy Rebate being paid onto my Council Tax account?

No. The amount credited will come off the overall balance outstanding on your Council Tax account, reducing the amount you need to pay.

If you are on Direct Debit, your DD instalments may end sooner, and depending on your balance, your final payment may be lower.

If you pay by cash, bank transfer, Standing order (or any other method), you can use our online ‘view my account’ service to check your balance.

If you would like your instalments re-calculating so that they are lower each month as a result of the £150 credit, once you receive you letter telling you the payment has been made, you should contact the Council Tax team on 01302 734454 to request that your instalments be recalculated.

I have arrears on my Council Tax account. Will my £150 Energy Rebate payment now go towards paying these, or will it reduce my current year charge

If you have arrears on your Council Tax account, the £150 credit will be used to pay these first. This is in line with the government's guidance.

My Council Tax account is, or will be in credit as a result of the £150 Energy Rebate payment. How can I claim this?

To request a refund from your Council Tax account, your account must be in credit. A refund request can be made online when using the online ‘view my account’ function. Alternatively you can request a refund by contacting the Council Tax team. Remember your Council Tax account must be in credit to request a refund. Energy Rebate payments will not be refunded in any other circumstance. If you do not want to claim a refund, any credit will be automatically carried forward to next year.

What should I do if I do not want to accept the £150 Energy Rebate payment?

If a payment has been credited to your Council Tax account under the Government’s one off £150 Energy Rebate scheme, and you do not want to accept this, please contact the Revenues Team on 01302 734454. Alternatively, please email localsupportgrants@doncaster.gov.uk, giving your Council Tax account number and contact telephone number. A member of our team will contact you to arrange re-payment.

You have credited my Council Tax account with a £150 Energy Rebate payment, but I have already received a payment directly. What should I do?

Only one payment is payable per household. If you have already received an Energy Rebate payment by direct payment (e.g. BACS or cheque) you should tell us immediately. Any payments made in error to you are recoverable and should be returned immediately. If you have received a multiple payment please email localsupportgrants@doncaster.gov.uk, giving your Council Tax account number and contact telephone number. A member of our team will contact you to arrange re-payment.

I have submitted an application for a direct payment, but this has not yet been paid. Can I now claim this as a credit onto my Council Tax account?

No. If you have already submitted an application to receive a direct payment, we are unable to award this as a credit to your Council Tax account. If your application is still outstanding, please be patient. Regrettably, in some cases we have been unable to make payments as quickly as we would like. This is due to difficulties validating the bank account details provided on some applications. This has meant that some households who have already applied have still not received their payment. We are currently writing to affected applicants requesting further information to help us process their claim. All payments will be made by 30 September 2022.

I didn't know I could apply for a direct payment, and don't want my Energy Rebate automatically crediting to my Council Tax account. What can I do?

Applications to receive a direct payment of your energy rebate opened on 24 April 2022, and closed at midnight on 14 August 2022. All taxpayers who received an annual Council Tax bill in March 2022 received a letter making them aware of the energy rebate scheme and that they should contact us, or check our website for details of the scheme. Since opening our application form, we have also sent email and text messages to residents (for whom we hold those contact details). In July 20022, we have also written to all households who had not applied telling them that the application window was closing soon. We are satisfied that all residents were given an opportunity to apply to receive a direct payment.

In order to ensure that eligible households who did not apply would not miss out on this funding, we have credited the Council Tax accounts of those households. This is considered payment of the rebate. This is not refundable, unless your account is now in credit. However, we are happy to adjust your Council Tax instalments to reflect this additional payment. To discuss your ongoing instalments following the award of the rebate, please contact our Council Tax team, who will be happy to assist you.

I am on Council Tax Support, will I still receive the Energy Rebate payment as a credit to my Council Tax account?

Yes. Receipt of Council Tax support does not affect your eligibility to receive this payment. The award of the £150 will not affect your Council Tax Support. If your Council Tax account is in credit as a result of the payment, any credit can be refunded to you.

Council Tax Energy Rebate discretionary scheme

The Government has made additional funding available to provide similar support to people not eligible under the above scheme, such as those in bands E to H. 

We are pleased to have been able to put in place a discretionary Energy Rebate scheme, providing a one off £150 payment to support households where the following criteria are met:

  • The property is valued in council tax bands E – G. This includes property that is valued in band H but has an alternative valuation band of band G, as a result of the disabled band reduction scheme;
  • The property is someone’s sole or main residence;
  • The property is a chargeable dwelling, or in exemption classes N (all occupants are full time students), S (all occupants are under the age of 18 years), U (all residents are classed as Severely Mentally Impaired) or W (Annexe occupied by dependent relatives); and
  • The person who is liable to pay the Council Tax (or would be were the property not exempt) is not a local authority, a corporate body or other body such as a housing association, the government or governmental body.
  • The liable party was in receipt of Council Tax Support on 1 April 2022.

There is no application process for this scheme. All eligible households have been identified from our Council Tax Support records.

Eligible households have been sent a letter advising them of the scheme, along with a cheque payable to the main taxpayer/claimant at the qualifying property. 

If you do receive a discretionary energy rebate cheque, but do not have a bank account, and are unable to present this cheque at a bank, please contact our team on 01302 734346, where a member of staff will be happy to discuss the options available to access this support.

Frequently Asked Questions about the application process to receive a direct payment. 

(Please note that the application window to receive a direct payment of the £150 energy rebate closed at midnight on 14 August 2022. Please do not contact us to request a direct payment)

How will my one off £150 Energy Rebate payment be made to me?

Automatic payments for households on Direct Debit on 1 April 2022

For those eligible taxpayers who paid their Council Tax by Direct Debit as at 1 April 2022, we are pleased to confirm that we have been able to pay just over 77,000 households the one off £150 Energy Rebate payment automatically (worth £11,554,500), using their Council Tax Direct Debt details. All households who were able to receive their Energy Rebate payment this way have been paid.

If you are unsure if you have had your payment, please check the bank account used to pay your Council Tax Direct Debit to see if you have received your payment automatically.

If you were on Direct Debit as at 1 April 2022, and you have not received your one off £150 Energy Rebate payment by Friday 22 April 2022, then it is possible we have been unable to make your payment automatically. Regrettably, in some cases we have been unable to to make an automatic payment, despite the household being on Direct Debit on 1 April 2022. This may be the result of issues or discrepancies found during our pre-payment checks. We will be writing to the affected households as soon as possible to tell them why we have been unable to pay them, and that they will need to apply using our online application form. 

After submitting an application

When completing your application you will be asked to supply your personal bank account details. Provided all pre-payment checks are successful, we will use these details to make a payment to you using BACS transfer. Before any payments the Government requires that we complete pre-payment checks for any bank account details provided to us.  This includes checking an applicant’s bank account details using the Government’s validation and anti-fraud tools.

In those cases where we have been unable to validate the bank account details provided on your application; in order to avoid any unnecessary delay to your payment being made to you, we will instead issue your one off £150 Energy Rebate payment by cheque.

Please be assured that this does not mean your bank details provided are invalid, or that there is any issue with your bank account. Unfortunately, it is simply because the information needed to validate your bank details is not available through the Government’s validation and fraud checking tools. Please do not contact our teams to request further details about why your details could not be validated, as we are unable to provide any further information or details.

Due to the high volume of applications expected and additional pre-payment checks required to prevent fraud, we ask that you allow at least 30 days for your application to be processed. However, we hope that most applications will be processed much quicker.

All payments are subject to an application being submitted successfully, with all required evidence and information, and meeting all eligibility criteria.

I still haven't received my payment?

Whilst we appreciate that residents are eager to access this support, we ask that you remain patient whilst your application is processed. We appreciate you may want confirmation of the outcome of your application, but we are unable to confirm a payment will be awarded until all checks have been completed.

We apologise if your application takes longer to consider. This may be because we need further information from you or additional checks are needed before a payment can be made. This will most likely be as a result of a discrepancy between our Council Tax records and the information you have provided on your application form, or discrepancies in the bank details have provided and taxpayer details held by us.

If you have an outstanding application, please remain patient. A member of our team will be in contact if further information is needed from you. If successful, a payment will be sent as soon as possible.

Please do not attempt to submit repeat applications or contact us to follow up on your request. Doing so requires us to redirect limited resources to answer calls and individual enquiries, slowing our ability to check and process payments to everyone as quickly as possible. 

 I pay my Council Tax by another method, such as cash, Standing Order, bank transfer, will I be paid automatically?

Yes, you will need to apply using our online application form. Only those taxpayers who paid their Council Tax by Direct Debit as at 1 April 2022 were automatically awarded the payment. If you have set up your Direct Debit after 1 April 2022, you will need to apply using our online application.

 I pay my Council Tax by Direct Debit, do I need to apply?

For those eligible taxpayers who paid their Council Tax by Direct Debit as at 1 April 2022, we are pleased to confirm that we have been able to pay just over 77,000 households the one off £150 Energy Rebate payment automatically (worth £11,554,500), using their Council Tax Direct Debt details. We are aware that many payments have already started reaching resident's bank accounts. 

If you are unsure if you have had your payment, please check the bank account used to pay your Council Tax Direct Debit to see if you have received your payment automatically.

If you were on Direct Debit as at 1 April 2022, and you have not received your one off £150 Energy Rebate payment by Friday 22 April 2022, then it is possible we have been unable to make your payment automatically. Regrettably, in some cases we have been unable to to make an automatic payment, despite the household being on Direct Debit on 1 April 2022. This may be the result of issues or discrepancies found during our pre-payment checks. We will be writing to the affected households as soon as possible to tell them why we have been unable to pay them, and that they will need to apply using our online application form. 

 I have set up a Direct Debit after 1 April 2022, will I be paid automatically too?

No. Only those taxpayers who paid their Council Tax by Direct Debit as at 1 April 2022 were automatically awarded the payment. If you have set up your Direct Debit after 1 April 2022, you will need to apply using our online application. Applications will close at midnight on Sunday 14 August 2022. If you do not apply before this date, we will automatically credit the £150 directly on to your Council Tax account in September 2022.

 I am in receipt of Council Tax Support, will I need to apply?

Yes, you will need to apply using our online application form. Receiving Council Tax Support does not affect your entitlement to this payment.

If you have difficult using online forms, or if a person does not have access to our online form, an assisted service is available.

Applications will close at midnight on Sunday 14 August 2022. If you do not apply before this date, we will automatically credit the £150 directly on to your Council Tax account in September 2022.

 I pay my Council Tax jointly with another person (or I am a joint tenant). Will this affect my payment?

Only one £150 payment will be made per household, regardless of the number of occupants or liable council taxpayers. Where multiple residents of an eligible household are jointly and severally liable for council tax, and we hold a live Direct Debit instruction for that household, the full £150 payment will be made to the direct debit account.

We will not be able to split the £150 payments between members of an eligible households. Households should discuss this with other members of their household prior to making any application, or upon receiving payment.

Applications will close at midnight on Sunday 14 August 2022. If you do not apply before this date, we will automatically credit the £150 directly on to your Council Tax account in September 2022.

 How do I apply?

All applications must be made using our online application form. 

If you have difficult using online forms, or if a person does not have access to our online form, an assisted service is available.

Applications will close at midnight on Sunday 14 August 2022. If you do not apply before this date, we will automatically credit the £150 directly on to your Council Tax account in September 2022.

 Are there any exclusions to this scheme, when a payment will not be made?

Yes. No payment will be made in the following cases:

  • Where the liable party is a local authority, a corporate body or other body such as a housing association, the government or governmental body.
  • where the property is a House in Multiple Occupation (HIMO),
  • where the property is unoccupied properties, or a second home,
  • where the property is furnished but is not a person's sole or main residence.
  • where the property is exempt, with the exception of exemption classes N (all occupants are full time students), S (all occupants are under the age of 18 years), U (all residents are classed as Severely Mentally Impaired) or W (Annexe occupied by dependent relatives), which are eligible.
  • where the property is in valuation bands E to H.
  • where the applicant is not the Council Tax payer on 1 April 2022.
  • where the property is not entered on the domestic rating list as at 1 April 2022.

 I am a landlord of a House In Multiple Occupation (HIMO). Will I be eligible to receive a payment for the property?

No, even if the property is occupied by full time students (exemption class N). No-one (landlord or tenant) is eligible to receive payment in respect of a HIMO property.

 How can I check if I am in a qualifying Council Tax band?

You can check which Council Tax band you are in by searching for your property on the Valuation Office Agency website. Alternatively, you can use the view my Council Tax account service through MyDoncaster.

 I think my Council Tax bank is wrong, and that I should be in an eligible band A - D. What can I do, will I be able to claim a payment?

Appeals about your Council Tax band should be made direct to the Valuation Office Agency (VOA). Details of how to appeal can be found on the VOA website.

Please note that where the property band recorded on a valuation list is amended retrospectively to 1 April 2022, for example as a result of a successful appeal made to VOA that concluded after this date, councils are not required to pay or clawback payments.

The exception is where a property is a new build and awaiting an official banding from the VOA. In these cases, eligibility should be determined based on the official band subsequently allocated by the VOA, where this has an effective date before or on 1 April 2022.

 My property has not been banded yet, but I was resident on or before 1 April 2022. Will I be eligible to a payment?

In these cases, eligibility will be determined based on the official band subsequently allocated by the VOA, where this has an effective date before or on 1 April 2022. We will be unable to award payments until official banding is set by the VOA. You will need to apply once you have obtained your banding from the VOA.

 I've seen links on social media to claim my rebate. Are these real?

You should only submit applications to Doncaster Council, using our online application form. It is always best to apply direct to us, as third parties may offer this service at a charge, or be a scam to obtain your bank details or payment.

 Is there a discretionary scheme for households not eligible under this scheme 

The Government has made additional funding available to provide similar support to people not eligible under the above scheme, such as those in bands E to H. 

Eligibility criteria for this discretionary scheme have not yet been agreed. Details will be made available as soon as possible.

 Where can I find the Government's guidance for the One-off £150 Council Tax Energy Rebate scheme?

The Government's full guidance for this scheme can be found online on the .gov.uk website.

 When does this scheme close?

Applications will close at midnight on Sunday 14 August 2022. If you do not apply before this date, we will automatically credit the £150 directly on to your Council Tax account in September 2022.

 

 

Last updated: 07 November 2022 09:25:16

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