What is this for?
If you have been affected by the floods in November 2019 you can apply for help from the Property Flood Resilience (PFR) Recovery Support Scheme by clicking on the DO IT NOW link at the bottom of this page. The scheme will allow flood-hit homes and businesses to receive up to £5,000 (including VAT) to make changes on properties and reduce damage levels should flooding reoccur.
The purpose of these grants is to help property owners strengthen their homes and businesses for the future. If flooding should happen again after the PFR measures have been installed, the damage levels should be considerably lower and it will be much quicker to return back to homes and businesses.
The grant is to help fund some of the additional cost, over and above the costs of a standard property repair, using materials which are more resistant and resilient to damage from flooding or rearranging the layout of the property, for example, changing the positions of electrical sockets.
What is it going to cost?
There is no cost to complete the application. The cost of surveys (up to £500 including VAT) can be funded from the grant. The survey will indicate appropriate flood resilience measures for your property that can be covered by the grant, as well suitable measures to improve the flood resistance and resilience of your property at your own cost.
What we need from you
We will ask you to register for a MyDoncaster account if you haven’t already. This will allow you to track your enquiry and for us to tell you the outcome of your request. You will also be able to access additional online services offered by us.
We will ask you to provide details about you (e.g. contact details) and your affected property (e.g. the property address, whether or not you have had a survey or quote done for resilience measures).
What you should expect from us
You will need to have a Flood Resilience survey undertaken at your property to inform which resilience measures are appropriate for your property. For successful applications, up to £500 (including VAT) is available (as part of the £5,000 grant) to fund the cost of an independent pre-installation survey (to develop the project plan), a post completion inspection of the completed work and a flood risk report, all undertaken by a suitably qualified independent surveyor.
If you haven't already had a survey done, the Council can organise for the survey to be done for you. Once you have submitted an application, we will determine whether you are eligible for the grant payment and clearly notify you of the decision and arrange a survey for you if necessary. We will assess the survey and notify you when it has been approved so that you can obtain 2 quotes for appropriate work as identified within the survey. Once you have submitted suitable quotes, we will issue you with an agreement after which you may instruct contractors to undertake the work at your property. Payment will be made directly to the contractor following completion of the works and a post-installation survey to ensure work meets the required standard.
We may need to contact you if further information is required.
If you have already submitted your application, we are currently processing them and we are working to get the surveys started as soon as possible.
An overview of various measures taken by domestic and commercial properties to improve the flood resilience of their premises is available to download below:
- Property Flood Resilience 2020 - case studies
- Download (7.99MB - PDF)
What is the Property Flood Resilience Support Scheme?
The grant is to help fund property flood resilience measures which make the property less likely to flood in the future, or reduce the impact if flooding does occur. The cost of flood resilience works are additional to the costs of standard property reinstatement or repair works, which are normally covered by insurance.
Resilient repairs are more effectively done alongside the standard repairs that insurance companies fund, rather than being fitted afterwards.
Property owners will need to consider the nature of the flood risk and the whole property. Just fitting a ‘flood door’ will not stop water entering through the walls or the floor. This is why a survey is required to determine what works will be effective at your property. The surveyor will also have to carry out an inspection of the work once it has been completed to make sure it meets the required standards and issue a Flood Risk report.
We will ask for a copy of the survey if you have already had one done and any quotes you have received for the property flood resilience work. These documents must be uploaded via the online application process or sent to us via email if obtained afterwards. If you have already had the work done you will need to upload the survey, quotes and invoice for the work. There is a risk that works completed without a suitable survey may not be eligible for grant funding and therefore we strongly recommend that you submit your survey and quotes to the Council and wait until we issue a formal agreement before starting any works at your property.
What work will the grant cover?
It is important to note that only work identified by a suitably qualified surveyor as appropriate PFR measures for your property can be paid for from the grant, should your application be successful.
How do I know if I am eligible to apply?
Your property must have been severely damaged by flooding between 07 November and 18 November 2019 to be eligible.
The grant is only available to people where the habitable living or business areas of their properties have been damaged by floodwater entering the property, where drying out and/or repairs to the fabric of the building have been necessary.
The owners of the following premises are eligible for the scheme:
- Residential properties (including accommodation such as static caravans where this is the primary residence, defined as a location registered on electoral role) where habitable internal areas of the premise have been damaged by flooding
- Business (including social enterprise) and charitable organisation properties where internal areas of the premises which are critical to the daily operations (i.e. not storage sheds or warehouses) have been damaged.
- Outhouses and storage areas
- Second homes
- Empty homes
- Basements or cellars not used as part of the habitable or business area of a property
My property wasn’t flooded during that period but it was close to the flooded properties, am I eligible?
How do I apply?
- Firstly, register for a MyDoncaster account if you don’t already have one. This will allow you to track your enquiry and for us to tell you the outcome of your request. You will also be able to access additional online services we offer.
- You will then be able to search for the application form or find it via the “Apply for it” button.
- Please complete the form as much as possible – you will be asked to provide details about you (e.g. contact details) and your affected property (e.g. the property address, whether or not you have had a survey or quote done for resilience measures). You will have the option to upload any evidence (pictures, surveys done, quotes received, invoices for work already done) so please have these ready.
- Don’t be put off if you have nothing to upload, most applicants will not have had a survey done yet and will be applying to register their interest for the scheme and to request the Council to arrange a survey for them.
If you cannot complete the form online, please phone 01302 862333 to speak to someone who will be able to complete the form with you over the phone. Please ensure you have all the relevant details to hand (e.g. property insurance details and contact person if applicable, contact details for the applicant and information about how the flood affected your property).
What will happen next?
Community schemeFor certain properties it may be more beneficial to look at the whole street or similar properties together to offer better flood protection and better value for money if all the houses need similar work. We are calling this a “Community Scheme”. For example, older terraced properties often have thin party walls and linked basements and therefore all need a similar solution to ensure resilience measures at an adjacent property are effective. There are also measures that can be put in place at a street level to protect the properties. For example, a temporary barrier which is deployed when high river levels are detected and directs the water back into the river, protecting properties at risk.
- If you are identified for a Community Scheme, we will be in touch and you may not need to apply individually. If you have already applied individually, we will be in touch to ask you to be part of a community scheme
- We will consult with everyone whose property has been identified for a community scheme on the potential works that could be carried out.
- Surveys will be organised and completed by council appointed surveyors
- Once you agree to be part of the community scheme you will be asked to complete and sign an Agreement and return it to the council (contact details will be made available).
- A contractor will be appointed by Doncaster Council to carry out the works
- Work will be completed and a post-completion inspection will be done by Council appointed surveyors to ensure work has been done to an acceptable standard. If work is satisfactory, payment will be made directly to the contractor
Property Owner Application (Not part of a community scheme)
- Complete application online (you will be required to include surveys and quotes for works if already obtained)
- Application assessed
- Receipt of your application will be acknowledged and the Council will arrange a PFR survey to be undertaken at your property if requested, or will review and provide feedback on the documents you have submitted . You (or your insurance company) may have arranged for a property flood resilience survey to be carried out at your property by a suitably qualified surveyor (i.e. member of RICS). Alternatively, you can request for the Council to arrange for a survey to be undertaken for you.
- Survey assessed – the Council will notify you if the survey completed is suitable for the scheme.
- Once you have been notified that the survey has been approved, you will then need to obtain quotes from two independent contractors for the work identified within the survey that you wish to undertake. Two quotes are required to demonstrate value for money.
Guidance on finding a suitable contractor can be found in the Flood Guidance for Homeowners document below:
- Flood Guide For Homeowners
- Download (9.22MB - PDF)
- Quotes assessed
- Once the quotes have been approved, you will be notified and asked to complete and sign an Agreement and return it to the Council
- You can now appoint a suitably qualified contractor on the basis of quotes received and approved. Contractors must be independent from the surveyor you have used.
- Work can then be completed by your chosen contractor
- Following completion of the work, a post-completion inspection will need to be done by the surveyor to ensure work has been done to an acceptable standard, after which you will be issued with a Flood Risk report. If you have arranged your own survey, you will need to inform your surveyor that works have been completed and arrange for them to undertake the inspection and issue the report.
- The Council may carry out spot checks on works
- The Inspection report, Flood Risk report and invoices need to be sent to the Council. Amounts should not exceed £5,000 including VAT and must not be higher than the level in the Agreement.
- If work is satisfactory, payment from the grant will be made directly to the contractor/insurance company
St Leger Homes
- St Leger Homes tenants should not apply
- For applicable properties, the surveyor and contractor will be appointed by St Leger Homes
- Work will be completed and a post-completion inspection will take place to ensure work has been done to an acceptable standard
- Your property owner (landlord) should apply as property owner.
Do I have to apply if I am part of a Community Scheme?
If you haven’t already applied, but your property has been identified for a potential Community Scheme, you should have received a letter notifying you that your property was identified in a potential community scheme. We will be sending further information shortly.
What is the deadline for applications?
What if my property hasn’t dried out yet?
How do I know what resilience measures are needed?
For eligible properties, up to £500 (including VAT) is available as part of the grant to fund the cost of an independent pre-installation survey and post completion inspection of the completed work by a suitably qualified independent surveyor.
If you haven't already had a survey, the Council can organise for the survey to be done for you. Up to £500 (including VAT) towards the survey cost can be covered by the grant, if the survey cost is higher you will need to pay the difference. Once you have submitted an application, we will determine whether you are eligible for the grant payment and clearly notify you of the decision. Payment will be made following completion of the works and receipt of a post-completion inspection report stating that the work meets the required standard.
Do I have to pay the £500 upfront for the survey?
You need to be aware that if the post completion survey (or checks undertaken by the Council) identify that work has not been completed to the required standard, the work will need to be rectified in order to qualify for the grant funding. The cost of further surveys to demonstrate that work meets the required standard will need to be met by the property owner if the original £500 (including VAT) has been exhausted.
Alternatively you can apply for the scheme and choose the option for the Council to manage the pre and post installation surveys for you. The Council will then recover up to £500 in survey costs from the grant money for your property.
I’ve already had the surveyors in, so can I still apply for a grant?
When can I start to buy and install the flood measures?
If you have already installed resilience and/or resistance measures before the grant scheme was available, a retrospective application can be made where you will need to demonstrate that value for money was achieved (this can be through obtaining multiple quotes, engaging an accredited surveyor and contractor, using high quality materials).
Please note that payment of the grant for this retrospective work is dependent on an approved application.
If your application is not approved, you will be notified but you won’t be able to recover any costs incurred. The council is not liable for any expenditure prior to the approval of a grant application and receipt of a completed agreement that will be issued to the property owner to sign once the application has been approved.
What if the work quoted is above £5000?
The quotes you obtain need to include only PFR measures identified. If the quote includes non-PFR measures (like-for-like), you will need to ask the Contractors to provide you with a quote that shows clearly the cost of only the PFR measures identified within your survey. Only PFR measures identified within the survey are eligible to be funded from the grant, up to a maximum of £5,000 including VAT and before the deduction of survey costs.
We understand that property owners may wish to undertake works in excess of £5,000 to put in place PFR measures identified within their survey to offer a greater level of resistance and resilience. The cost of any works in excess of the grant allocation will need to be funded by the property owner. The invoices you submit to the Council for payment cannot exceed the value of the grant allocation and therefore you will need to pay the contractor directly for any works that cannot be funded within the PFR allocation. It may be necessary for invoices from contractors to show a deduction for any amount already paid by the property owner, so that the balance can be met from the grant.
Does my insurance cover this?
Your insurance company can apply for the grant on your behalf, with your permission, and you can use their surveyors and contractors if they are suitably qualified.
How long will it take until I hear if my application has been successful?
- Flood advice
- Privacy Notice - DEFRA Property Flood Resilience Recovery Support Scheme
- Anti-Fraud, Bribery and Corruption Framework