Apply for a Self-isolation Support Payment

What is this for?

To apply for a Test and Trace self-isolation support payment.

The scheme began 28 September 2020 for individuals and 8 March 2021 for parents/guardians. The scheme ends 31 March 2022.

You can make a claim up to 42 days from your first day of self-isolation. You do not qualify for a payment if you submit an application after this point.

You must provide the evidence we need at the point you apply by uploading the relevant documents/information. This will allow us to process your claim much quicker and make a payment to you. Please see “What we need from you” below. 

Eligibility for a £500 Main Scheme Test and Trace Support Payment is restricted to people who meet all of the following criteria:

  • You have been told to stay at home and self-isolate by NHS Test and Trace or the NHS Covid 19 app because you have tested positive for coronavirus, or
  • You have been told to stay at home and self-isolate by NHS Test nnd Trace or the NHS Covid 19 app because you have been identified as a close contact of someone who has tested positive and you are not fully vaccinated, and 
  • You have responded to a message from NHS Test and Trace and have provided any legally required information such as details of your close contacts, and
  • You are employed or self-employed, and you are unable to work from home, and
  • You will lose earnings as a result of self-isolating, and
  • you or your partner who lives with you are currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit. 

Parents or guardians of a child or young person who is required to self-isolate may be eligible for a payment.  The child or young person must normally attend an education or childcare setting.  The parent or guardian must meet the criteria above as well as the following;

  • They are the parent or guardian of a young person in the same household who is self-isolating and they need to take time off work to care for them
  • They are unable to work from home and the young person is;
  • aged 15 or under and has been told to stay at home and self-isolate by NHS Test and Trace because they have tested positive for Covid-19, or
  • aged 25 or under with an Education, Health and Care (EHC) Plan and been told to stay at home and self-isolate by NHS Test and Trace because they have tested positive for Covid-19, or
  • aged 25 or under, they are not fully vaccinated, they have an EHC Plan and they have been notified as a close contact of someone with Covid-19 by NHS Test and Trace or the NHS Covid-19 app, or
  • self-isolating because there was an outbreak at their education or childcare setting, and they have been sent home by their local public health team

       Applications cannot be made for children who are self-isolating with symptoms.

Discretionary Payments 

If you meet the criteria for a main scheme payment but you are not in receipt of one of the qualifying benefits listed above we may still consider your application under our discretionary scheme.  You must be receiving a low income and will face financial hardship as a result of losing earnings due to self-isolating.  Doncaster Council’s discretionary scheme criteria requires that instead of receiving a qualifying benefit;

  •  you must not have gross annual earnings of more than £26,000
  • you must not have accessible capital more than £6,000
  • you must not be a full-time student

     If you do not meet this criteria, you do not qualify for a discretionary payment. 

 

What is it going to cost?

Free

What we need from you

We will ask you to register for a MyDoncaster account if you haven’t already. This will allow you to track your enquiry. You will also be able to access additional online services offered by us.

In order to complete your application, you will need to provide the following information. Please have these to hand before starting your application form. You must provide the evidence needed at the same time you apply so that your payment is not delayed.  

Applications from individuals who are required to self-isolate 

  1. Your name, address, date of birth and National Insurance number
  2. Your email address and phone number
  3. Your unique NHS 8 digit Test and Trace ID reference and your isolation start date
  4. Your employment status, including evidence that you have or will suffer a loss of earnings as a direct result of your requirement to self-isolate
  5. If you are employed, your latest wage slip.
  6. If you are self-employed, either a recent business bank statement or your last self-assessment return and a summary of your last 3 months income & expenditure (do not send us invoices and receipts, only a summary showing your earnings)
  7. Your bank account details and a copy of a recent bank statement. This must be the account into which the payment is to be made. Payments can only be made into the applicant's (the person isolating) bank account.

Applications from parents or guardians of children who are required to self-isolate 

  1. Your name, address, date of birth and National Insurance number
  2. Your email address and phone number
  3. The child’s name, date of birth and usual address
  4. The child’s school/college/childcare setting – name, address, email and phone number
  5. The child’s unique NHS 8 digit Test and Trace ID reference if they have one, or
  6. A letter or email from the child’s school/college/childcare setting confirming they must self-isolate
  7. Your employment status, including evidence that you have or will suffer a loss of earnings as a direct result of your requirement to self-isolate
  8. If you are employed, your latest wage slip
  9. If you are self-employed, either a recent business bank statement or your last self-assessment return and a summary of your last 3 months income & expenditure (do not send us invoices and receipts, only a summary showing your earnings)
  10. Your bank account details and a copy of a recent bank statement. This must be the account into which the payment is to be made. Payments can only be made into the applicant's (the person isolating) bank account.

         If you do not supply the required information, this may cause a delay to your application being processed.

 

What you should expect from us


Due to a high volume of applications, it is taking longer than normal to process these claims.

We apologise for the delay. We will contact you as soon as possible. 

We may need to contact you if further information is required to process your application.

If you are eligible will notify you by email.  When the payment has been approved, it can take between 3 – 5 working days to reach your bank account.

If you are not eligible for a payment we will notify you by email. 

Applicants who are overdrawn

Banks are not allowed to use certain benefits and allowances to repay an overdraft.

You can protect the benefit/allowance you are due to. This protection is called a 'first right of appropriation of funds order'.

How do I request a first right of appropriation of funds order?

You need to write to your bank at least seven days before the benefit/allowance is due advising them that you are exercising your first right of appropriation over these funds.

Please see the following example;

A payment of £ will be paid into the above account on (date).
The account is currently overdrawn. However I need the money to meet my living costs, utilities and rent payments over the next week.
I’m giving you notice that I intend to use the ‘first right of appropriation’ to reserve the £ for this purpose and will withdraw the sum of £ on (date) in order to do so.
I’ll contact you separately to make an arrangement to reduce my overdraft.

 

More information

If you need any further assistance, or to provide further evidence, please contact us by email at isolation.payments@doncaster.gov.uk, or by telephone on 01302 735336 (option 1).

More advice about the support available to residents affected by Covid-19 can be found on the following page:

Privacy Notice 
The Council is committed to meeting its data protection obligations and handling your information securely. You should make sure you read and understand the Council's privacy notice, which sets out what you need to know about how Doncaster Council will use your information in the course of our work.

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Last updated: 30 September 2021 11:19:02