Apply for a Self-isolation Support Payment

What is this for?

To apply for a Test & Trace self-isolation support payment.

On 20 September 2020, the Government announced a new national Test and Trace Support Scheme.  Payment of £500 will be available for residents on low incomes, who will lose earnings as a result of self-isolating.  This is to encourage people to get tested if they have symptoms which is important to help stop the transmission of COVID 19.

  • The period of self-isolation must start on or after 28 September 2020.
  • You can make a claim up to 14 days after your period of self-isolation has ended. You do not qualify for a payment if you submit an application after this point:
  • The scheme will operate until 31 January 2021.
  • If you meet the qualifying criteria described below, you must provide the evidence we need at the point you apply by uploading the relevant documents/information. This will allow us to process your claim much quicker and make a payment to you. Please see “What we need from you” below.

Eligibility for a £500 Test and Trace Support Payment is restricted to people who meet all of the following criteria:

  • have been told to stay at home and self-isolate by NHS Test and Trace, either because they have tested positive for coronavirus or have recently been in close contact with someone who has tested positive; You must have been allocated a unique 8 digit NHS Test & Trace ID number.  You do not qualify for a payment if you do not have this unique ID number
  • are employed or self-employed;
  • are unable to work from home and will lose earnings as a result of self-isolating;
  • you or your partner are currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.

If you are not eligible under the above mandatory scheme, we may still consider your application under our discretionary support scheme.

Discretionary payments are restricted to people who meet all of the following criteria:

  • have been told to stay at home and self-isolate by NHS Test and Trace, either because they have tested positive for coronavirus or have recently been in close contact with someone who has tested positive;  You must have been allocated a unique 8 digit NHS Test & Trace ID number.  You do not qualify for a payment if you do not have this unique ID number
  • are employed or self-employed;
  • are unable to work from home and will lose earnings as a result of self-isolating;
  • are not currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.
  • Are receiving a low income and will face financial hardship as a result of losing earnings due to self-isolating.

In addition to the above discretionary criteria, you must;

  • not be a full-time student
  • not have accessible capital more than £6,000
  • regularly work at least 16 hours per week, and
  • have gross weekly earnings of between £100 to £280 per week, and
  • have a gross hourly rate as per the national minimum/living wage, or
  • have a gross hourly rate no more than £9.00 per hour and have housing costs.

What is it going to cost?

Free

What we need from you

We will ask you to register for a MyDoncaster account if you haven’t already. This will allow you to track your enquiry. You will also be able to access additional online services offered by us.

In order to complete your application, you will need to provide the following information. Please have these to hand before starting your application form:

  1. Your NHS unique 8 digit Test & Trace ID reference & your isolation period,
  2. Your national insurance number,
  3. Your email address and phone number,
  4. Your employment status, including evidence that you have or will suffer a loss of earnings as a direct result of your requirement to self-isolate,
  5. If you are employed, your latest wage slip.
  6. If you are self-employed, either a recent business bank statement or your last self-assessment return and a summary of your last 3 months income & expenditure (do not send us invoices and receipts, only a summary showing your earnings)
  7. Your bank account details and a copy of a recent bank statement. This must be the account into which the payment is to be made. Payments can only be made into the applicant's (the person isolating) bank account. 

If you do not supply the required information, this may cause a delay to your application being processed.

 

What you should expect from us

Once submitted, we aim to process your application within 3 working days.

We may need to contact you if further information is required to process your application.

If you are eligible will notify you by email.  When the payment has been approved, it can take between 3 – 5 working days to reach your bank account.

If you are not eligible for a payment we will notify you by email.

Applicants who are overdrawn

Banks are not allowed to use certain benefits and allowances to repay an overdraft.

You can protect the benefit/allowance you are due to.   This protection is called a 'first right of appropriation of funds order'.

How do I request a first right of appropriation of funds order?

You need to write to your bank at least seven days before the benefit/allowance is due advising them that you are exercising your first right of appropriation over these funds.

Please see the following example;

A payment of £ will be paid into the above account on (date).
The account is currently overdrawn. However I need the money to meet my living costs, utilities and rent payments over the next week.
I’m giving you notice that I intend to use the ‘first right of appropriation’ to reserve the £ for this purpose and will withdraw the sum of £ on (date) in order to do so.
I’ll contact you separately to make an arrangement to reduce my overdraft.

More information

If you need any further assistance please contact us by email at isolation.payments@doncaster.gov.uk, or by telephone on 01302 735336 (option 1).

More advice about the support available to residents affected by Covid-19 can be found on the following page:

Privacy Notice 
The Council is committed to meeting its data protection obligations and handling your information securely. You should make sure you read and understand the Council's privacy notice, which sets out what you need to know about how Doncaster Council will use your information in the course of our work.

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Last updated: 16 November 2020 15:22:14