Apply for a Self-isolation Support Payment

What is this for?

To apply for a Test & Trace self-isolation support payment.

Payment of £500 will be available for residents on low incomes, who

  • will lose earningsas a result of self-isolating from 28 September 2020 or thereafter, or
  • will lose earnings because they are caring for a child who is self-isolating from 8 March 2021 or thereafter.
  • You can make a claim up to 42 days from your first day of self-isolation. You do not qualify for a payment if you submit an application after this point. The scheme will operate until 30 June 2021.
  • If you meet the qualifying criteria described below, you must provide the evidence we need at the point you apply by uploading the relevant documents/information. This will allow us to process your claim much quicker and make a payment to you. Please see “What we need from you” below.

Eligibility for a £500 Test and Trace Support Payment is restricted to people who meet all of the following criteria:

You have been told to stay at home and self-isolate by NHS Test and Trace on or after 28 September 2020, either because you have tested positive for coronavirus or have recently been in close contact with someone who has tested positive, or you are the parent or guardian of a child who has been told to self-isolate on or after 8 March 2021, and

  • you are employed or self-employed;
  • you are unable to work from home and will lose earnings as a result of self-isolating;
  • you or your partner are currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.
  • If you are not eligible under the above mandatory scheme, we may still consider your application under our discretionary support scheme.

Discretionary payments are restricted to people who meet all of the following criteria:

You have been told to stay at home and self-isolate by NHS Test and Trace on or after 28 September 2020, either because you have tested positive for coronavirus or have recently been in close contact with someone who has tested positive, or you are the parent or guardian of a child who has been told to self-isolate on or after 8 March 2021, and

  • you are employed or self-employed;
  • you are unable to work from home and will lose earnings as a result of self-isolating;
  • you or your partner are not currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.
  • You are receiving a low income andwill face financial hardship as a result of losing earnings due to self-isolating.

In addition to the above discretionary criteria, you must;

  • not be a full-time student
  • not have accessible capital more than £6,000
  • regularly work at least 16 hours per week, and
  • have gross weekly earnings of between £100 to £280 per week, and
  • have a gross hourly rate as per the national minimum/living wage, or
  • have a gross hourly rate no more than £9.00 per hour and have housing costs. 

UPDATE: ISOLATION START DATE IS 01/04/21 TO 30/06/21 Due to additional Government funding we have changed the above additional discretionary criteria as follows, you must: 

  • not be a full-time student
  • not have accessible capital more than £6,000
  • regularly work at least 16 hours per week, and
  • if you are a single person (you do not have a partner and/or dependant children that live with you) your gross hourly rate of pay must be no more than £12.00 per hour, or 
  • if you live with a partner and/or dependant children, your gross hourly rate of pay must be no more than £13.00 per hour.  

Parents or guardians who take time off work to care for a child or young person who is self-isolating must meet the eligibility criteria for a test and Trace Support Payment, and the child/young person;

  • is aged 15 or under or is aged 16 to 25 and has an Education Health and Care Plan, and
  • was told to self-isolate on or after 8 March 2021, and
  • did not continue to attend their education or care setting when they should have been self-isolating.

What is it going to cost?

Free

What we need from you

We will ask you to register for a MyDoncaster account if you haven’t already. This will allow you to track your enquiry. You will also be able to access additional online services offered by us.

In order to complete your application, you will need to provide the following information. Please have these to hand before starting your application form:

Applications from individuals who are required to self-isolate;

  1. Your name, address and date of birth and national Insurance number
  2. Your email address and phone number
  3. Your unique NHS 8 digit Test & Trace ID reference & your isolation start date
  4. Your email address and phone number
  5. Your employment status, including evidence that you have or will suffer a loss of earnings as a direct result of your requirement to self-isolate
  6. If you are employed, your latest wage slip.
  7. If you are self-employed, either a recent business bank statement or your last self-assessment return and a summary of your last 3 months income & expenditure (do not send us invoices and receipts, only a summary showing your earnings)
  8. Your bank account details and a copy of a recent bank statement. This must be the account into which the payment is to be made. Payments can only be made into the applicant's (the person isolating) bank account. 

Applications from parents or guardians of children who are required to self-isolate on or after 8 March 2021;

  1. Your name, address, date of birth and national insurance number
  2. Your email address and phone number
  3. The child’s name, date of birth and usual address
  4. The child’s school/college/childcare setting – name, address, email and phone number
  5. The child’s unique NHS 8 digit Test & Trace ID reference if they have one, or
  6. A letter or email from the child’s school/college/childcare setting confirming they must self-isolate
  7. Your employment status, including evidence that you have or will suffer a loss of earnings as a direct result of your requirement to self-isolate
  8. If you are employed, your latest wage slip
  9. If you are self-employed, either a recent business bank statement or your last self-assessment return and a summary of your last 3 months income & expenditure (do not send us invoices and receipts, only a summary showing your earnings)
  10. Your bank account details and a copy of a recent bank statement. This must be the account into which the payment is to be made. Payments can only be made into the applicant's (the person isolating) bank account. 

If you do not supply the required information, this may cause a delay to your application being processed.

 

What you should expect from us

Once submitted, we aim to process your application within 3 working days.

We may need to contact you if further information is required to process your application.

If you are eligible will notify you by email.  When the payment has been approved, it can take between 3 – 5 working days to reach your bank account.

If you are not eligible for a payment we will notify you by email.

Applicants who are overdrawn

Banks are not allowed to use certain benefits and allowances to repay an overdraft.

You can protect the benefit/allowance you are due to.   This protection is called a 'first right of appropriation of funds order'.

How do I request a first right of appropriation of funds order?

You need to write to your bank at least seven days before the benefit/allowance is due advising them that you are exercising your first right of appropriation over these funds.

Please see the following example;

A payment of £ will be paid into the above account on (date).
The account is currently overdrawn. However I need the money to meet my living costs, utilities and rent payments over the next week.
I’m giving you notice that I intend to use the ‘first right of appropriation’ to reserve the £ for this purpose and will withdraw the sum of £ on (date) in order to do so.
I’ll contact you separately to make an arrangement to reduce my overdraft.

More information

If you need any further assistance please contact us by email at isolation.payments@doncaster.gov.uk, or by telephone on 01302 735336 (option 1).

More advice about the support available to residents affected by Covid-19 can be found on the following page:

Privacy Notice 
The Council is committed to meeting its data protection obligations and handling your information securely. You should make sure you read and understand the Council's privacy notice, which sets out what you need to know about how Doncaster Council will use your information in the course of our work.

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Last updated: 06 April 2021 12:32:47