Apply for a Self-isolation Support Payment

What is this for?

To apply for a test & trace self-isolation support payment.

On 20 September 2020, the Government announced a new national Test and Trace Support Scheme.  Under the scheme payments of £500 will be available for residents who have received notification from NHS test and trace to self-isolate, providing that period of self-isolation started on or after 28 September 2020.

The payment is to support those on low incomes, who would also lose income as a result of self-isolating, and to encourage people to get tested if they have symptoms. This is important to help stop the transmission of COVID 19. The scheme will operate until 31 January 2021.

Eligibility for a £500 Test and Trace Support Payment is restricted to people who:

  • have been told to stay at home and self-isolate by NHS Test and Trace, either because they have tested positive for coronavirus or have recently been in close contact with someone who has tested positive;
  • are employed or self-employed;
  • are unable to work from home and will lose income as a result; and
  • are currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.

If you are not eligible under the above scheme, we may still consider your application under our discretionary support scheme.

Discretionary payments are available to people who:

  • have been told to stay at home and self-isolate by NHS Test and Trace, either because they have tested positive for coronavirus or have recently been in close contact with someone who has tested positive;
  • are employed or self-employed;
  • are unable to work from home and will lose income as a result; and
  • are not currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit; and
  • who are on low incomes and will face financial hardship as a result of not being able to work while they are self-isolating.

For both the Test and Trace Support Payment and Discretionary payments, eligible individuals will receive their £500 payment on top of any benefits and Statutory Sick Pay (SSP) that they currently receive.

What is it going to cost?

Free

What we need from you

We will ask you to register for a MyDoncaster account if you haven’t already. This will allow you to track your enquiry. You will also be able to access additional online services offered by us.

In order to complete your application, you will need to provide the following information. Please have these to hand before starting your application form:

  1. Your NHS Track and trace ID reference & your isolation period,
  2. Your national insurance number,
  3. Your email address and phone number,
  4. Your employment status, including evidence that you have or will suffer a loss of income as a direct result of your requirement to self-isolate,
  5. If you are employed, your latest bank statement which must clearly show proof of earnings,
  6. If you are self-employed, either a recent business bank statement, your last self-assessment return or your most recent accounts,
  7. Your bank account details and a copy of a recent bank account statement of the account into which the payment is to be made. Payments can only be made into the applicant's (the person isolating) bank account. 

If you do not supply the required information, this may cause a delay to your application being processed.

Please note: We are aware some people are having difficulty finding their address using the address look-up system on this form. To avoid issues, please only enter your post code (using correct spacing). You will then be able to select your address from the drop down list provided.

What you should expect from us

Once submitted, we aim to process your application within 3 working days.

We may need to contact you if further information is required to process your application.

If you are eligible will notify you by email.  When the payment has been approved, it can take between 3 – 5 working days to reach your bank account.

If you are not eligible for a payment we will notify you by email.

Applicants who are overdrawn

Banks are not allowed to use certain benefits and allowances to repay an overdraft.

You can protect the benefit/allowance you are due to.   This protection is called a 'first right of appropriation of funds order'.

How do I request a first right of appropriation of funds order?

You need to write to your bank at least seven days before the benefit/allowance is due advising them that you are exercising your first right of appropriation over these funds.

Please see the following example;

A payment of £ will be paid into the above account on (date).
The account is currently overdrawn. However I need the money to meet my living costs, utilities and rent payments over the next week.
I’m giving you notice that I intend to use the ‘first right of appropriation’ to reserve the £ for this purpose and will withdraw the sum of £ on (date) in order to do so.
I’ll contact you separately to make an arrangement to reduce my overdraft.

More information

If you need any further assistance please contact us by email at isolation.payments@doncaster.gov.uk, or by telephone on 01302 735336 (option 1).

More advice about the support available to residents affected by Covid-19 can be found on the following page:

Privacy Notice 
The Council is committed to meeting its data protection obligations and handling your information securely. You should make sure you read and understand the Council's privacy notice, which sets out what you need to know about how Doncaster Council will use your information in the course of our work.

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Last updated: 09 October 2020 16:46:23