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How to contact Doncaster Council

There are many ways in which you can contact Doncaster Council. This website contains a huge amount of information about any of the services that the council provides. Many pages on this website have contact details on them that you can use to contact someone directly with your query.

Contact us by E-Form

If you wish to contact the council you can do so by submitting one of the many e-forms we have in our Do it Online section (report issues, request or apply for services or pay for it). 

Contact us using the My Doncaster App

Using your Apple iphone or Android smartphone you can let us know what’s happening in your area. Please visit our Report Issues via the My Doncaster App web page for instructions on how to download and use the My Doncaster App.

Contact us by Text

You can send general enquiries and report non-emergency issues, by sending a text from your mobile phone to 71006.

Please see further information on the Text the Council page.

Contact us by E-Mail

The e-mail address for general enquiries is (your e-mail will be answered in full within 3 working days).

Contact us by Post

Doncaster Council,
General Enquiries, 
Civic Office, 
Doncaster, DN1 3BU

Location Map (from Google Maps)

Contact us in Person

To contact us in person, please visit the One-Stop-Shop located on the ground floor of the Civic Building in Waterdale.  (For Out of Hours queries, please use the Emergency Out of Hours telephone number).

Contact us by Telephone

General enquiries number is 01302 736000

  • Opening times are Monday to Friday 8am - 6pm.
  • A voicemail functionality is available for Out of Hours queries.
  • A facility is available for people who speak different languages, please use the general enquiries number provided above.
The council's Minicom number is 01302 736252

Emergency Out of Hours number is 01302 341628 or 01302 323444. This is a service provided outside normal office hours (including weekends and holidays)

Service Specific Contact Details

To contact specific departments within Doncaster Council please use the Council's A-Z Services web pages. Some of these departments offer an Out of Hours service and these details will be given on their web page(s).

Contact us by Social Media

We monitor our main Twitter and Facebook accounts Monday - Friday 9am to 5pm (except Bank holidays and public holidays). If you contact us via either of these channels during these times we will try to reply as soon as possible. 

We can’t promise to respond to all comments or questions via social media so if your query is urgent or serious please contact us online or email

Page last updated 20/05/2015 11:18:56
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