Local Offer - Advice & Support

Find out which organisations can give you independent help.

Benefits and allowances 

Active Independence

Information, advice and training to disabled people, families and carers to promote independent living.We have an active PA register and support families through the whole recruitment and selection process plus ongoing support including induction, contracts etc. PAs have access to a confidential PA support service – we work with DMBC to provide bespoke, relevant training for PAs. Free interactive online course for PAs "the role of a personal assistant, including specialist disability welfare benefits advice"

T: 07917 607730
E: Info@activeindependence.org
W: Active Independence
Active Independence - Additional Information and Referral pathway
Download (85KB)
AI Complaints Procedure
Download (75KB)

DIAL Doncaster

DIALDoncaster offers free welfare benefits advice and supports people with appeals and tribunals. The service can include benefit checks, form filling, reviews and tribunal representation.Theprimaryfocusofthisserviceistosupportthosewithmulti-faced and complex needs who do not have the ability themselves, or support networks in place.
DIAL Complaints Procedure
Download (75KB)

Direct Payments

Direct Payments can be used for a number of things - but are usually used to employ a Personal Assistant (PA) to work directly with your disabled child or young person. The money is paid at a set hourly rate (from which you will be responsible for ensuring tax, insurance and national insurances are paid). Direct Payments can be used to give you a Short Break from your caring responsibilities for your child. Doncaster Council's Aiming High Team facilitate Direct Payments, for further information contact the team.

Disability Student Allowance

As a higher education student living in England, you can apply for a Disabled Students’ Allowance (DSA) if you have a: 

  • Disability
  • Long-term health condition
  • Mental health condition
  • Specific learning difficulty like dyslexia

The support you get depends on your individual needs and not on income. Please see the following link for more information:

W: Disabled students' allowances

The 2016/17 Student Finance England DSAs guidance documents for new and continuing students is available at the following link:

Student finance - guidance chapters

Disability Living Allowance

If you get Disability Living Allowance (DLA)

DLA is ending for people who were born after 8 April 1948 and are 16 or over. You'll continue to get DLA until the Department for Work and Pensions (DWP) writes to you to:

  • tell you when it will end
  • invite you to apply for PIP

Use the PIP checker linked below to find out if and when you’ll be asked to claim.


For more information please see the website link and contact details below:

T: 0800 917 2222

W: https://www.gov.uk/pip

Employment and Support

If you’re ill or disabled, Employment and Support Allowance (ESA) offers you:

  • financial support if you’re unable to work
  • personalised help so that you can work if you’re able to

You can apply for ESA if you’re employed, self-employed or unemployed.

For further information, eligibility, and how to claim please see the link below:

W: Employment support allowance

Housing Benefit

Housing Benefit is a national benefit that can help to pay part or all of your rent if you are a tenant and on a low income. How much you get depends on your income and circumstances.

For more information, please see link below:

W: Housing Benefit

Personal Independence Payment (PIP)

These benefits help with some of the extra costs caused by long-term ill-health or a disability if you're aged 16 to 24. You could get between £21.80 and £139.75 a week.

The rate depends on how your condition affects you, no the condition itself. 

W: https://www.gov.uk/pip

Personal Budgets

If you need social care support from Doncaster Council, we think you should have choice and control over which services you access to meet your needs. Personal Budgets give you this choice and control.

Personal Budgets are the way of delivering social care to people in Doncaster. They are designed to help you take control of your own social care budget, manage your support and choose the services that suit you best. It puts you at the centre of the planning process as you are best placed to understand your own needs.

If you have been assessed as being eligible for care services from Doncaster Council, you will be told exactly how much money you have to spend on your eligible care and support needs. This amount of money is known as your ‘Personal Budget’.

For more information, please click on the link below.

Personal Budgets

Carers, family and friends

If you provide unpaid practical and emotional support to a person who has a mental health problem or learning disability you are a carer. You may be a partner, friend, relative or neighbour. A carer can also include young carers who are under the age of 18. The person they look after is often a parent, but can be a brother or sister, grandparent or other relative. Please see the services below for more information and support. 


SAFE & SOUND... at Sainsbury's. A new option for carers starting soon in Doncaster.
If you are a carer for someone close to you, and would benefit from a couple of hours' break each week to get stuff done or just to have a rest, why not give Safe & Sound a try?
We are running 10 weeks of FREE taster sessions from early February to give you the opportunity to try it and find out more.

Each Tuesday afternoon from 2pm, we will have a designated area at Sainsbury's Cafe in the Edenthorpe store. Our friendly team will be there to welcome your loved ones, look after them, and provide activities.
They will be able to enjoy a cuppa and something to eat in a safe environment, giving you the freedom to do your grocery shopping or any other tasks you need to get done.

Click the following link and complete the form to register your interest, or simply send us a Facebook message... https://www.choices4doncaster.co.uk/safe

 Doncaster Carers Service

Doncaster Carers Service, CarersMovingForwardarefundedbyandworkingwithDoncaster Council toprovideinformationandsupporttoadultcarerslivinginDoncaster. This service also runs the Carers Emergency Contact Scheme. This service is for Adults Only (18+) – both Carer and Cared for. For more information please see contact details below:
Doncaster Carers Emergency Contact Scheme
Download (60KB)

Achievements & Newsletters

Doncaster Carers Achievements
Download (543KB)
Download (578KB)
ecircular September 2017
Download (342KB)

Doncaster Partnership for Carers (Doncaster Carers Centre)

We provide a range of services for carers and the people they care for including parent carers and older carers. We offer free advice and information, a telephone befriending service, counselling, a legal clinic as well as a range of social support clubs / groups for parent carers, older carers and BAME carers We also arrange social outings, days out, themed parties for families with children with a disability / long term condition and offer a range of activity sessions for all ages.

Campaigning – We work with and help facilitate Doncaster Carers Forum (the campaigning voice for all adult carers) , Doncaster Parent Carers Forum ( the raising awareness forum for all parents of children with SEND - Special Educational Needs and /or Disability) and the Ladder Group ( the campaigning group for young people with SEND) all these groups meet at the Carers Centre.

T: 01302 637566
E: dpfc@doncastercarers.org.uk
W: www.doncastercarers.org.uk

Carers Support Poster
Download (244KB)
Carers Therapies Poster
Download (364KB)
Carers Wellbeing Sessions
Download (482KB)

Caudwell Children

Caudwell Children provide family support services, equipment, treatment and therapies for disabled children and their families across the UK. We also run our Enable Sport programme for talented disabled athletes and our Destination Dreams holiday for children fighting life threatening conditions. A: Caudwell Children
Minton Hollins Building
Shelton Old Road

Contact details for people covering Doncaster:
Keller Mchenry   T: 07805 424925  E: keller.mchenry@caudwellchildren.com
Caroline Evans   T: 07964 356725  E: caroline.evans@caudwellchildren.com

DIAL Doncaster

We offer a wide range of information which includes fact sheets that cover a variety of topics including – Recreation & Holidays, Children with Special Needs, Schools, conditions such as Autism, ADHD, Dyslexia, Learning Disabilities and Mental Health as well as many others.  All our fact sheets can be accessed on our website.  We also provide a large database of local and national contacts who provide disability-related services and information.
DIAL Complaints Procedure
Download (75KB)

Doncaster Deaf Children's Society

DoncasterDeafChildren'sSocietyaffiliatedtoNDCS in December 2014. It is run by parents and carers of deaf children, working together with local health and educational professionals.

All of the local groups registered to NDCS are very different. Most get together regularly and organise occasional activities for deaf children and their parents.

T: 0207 014 5919
E: doncaster@ndcsgroup.org.uk
W: Doncaster Deaf Children's Society

Doncaster Parent's Voice

We are an awareness raising forum of parents whose aim is to engage with as many other parents as we can to ensure we have the voice of parent carers this enables us to feed this information into decision making arenas.

We also provide support for parent carers and their families offering free advice and information on EHC plans and the process. We have produced a free EHC Information pack for parents

We also arrange information sessions on a wide range of topics specifically for parents carers.

We hold themed events / parties for all the family as well as social outings and days out and work with Doncaster Carers Centre DPfC to hold a monthly coffee morning drop in at the centre for all parents carers.

We produce a Parent carer edition of the Doncaster Carers Newsletter twice yearly.

MAX CARD - Discount Entry Card
Download (299KB)
13th July - DPV Coffee Morning
Download (307KB)

T: 01302 637566
M: 07984 119117
E: dpvoice@doncastercarers.org.uk
F: www.facebook.com/parentforumdn

LADDER Group - Learning about Disability, Differences, Equalities and Rights

This is a newly formed group of young people with a range of disabilities; they have come together to they can make a difference. The group meets every month and discuss issues, socialise, have food and have fun! For more details please see the contact details below:

Darren Gough (Integrated Family Support Service)

T: 01302737084
E: Darren.Gough@doncaster.gov.uk

South Yorkshire for Inclusive Living

We have a variety of services for disabled people and those living with long term conditions. Services include:
• Physiotherapy
• Occupational therapy
• Information
• Support at appointments
• Help to increase confidence and reduce social isolation

T: 01302 892949
E: enquiries@sycil.org
W: www.sycil.org

SYCIL Referral Form
Download (55KB)
Additional Information - SYCIL
Download (66KB)
Referral Pathway- SYCIL
Download (59KB) 


SAIDSEND can provide independent information, guidance and support for parents/carers of children with any level of special educational needs and/or disabilities.  We also provide support for young people up to 25 who have disabilities too.  The best results can be achieved if parents, carers, teachers and others involved with you or your child work together to make a difference to your child's education and the lives of young people. We work with agencies and professionals to give parents/carers and young people the information you need to achieve the best possible future for you or your children.  We support you by enabling you to have a voice.

T: 01302 734951

Core Assets

Core Assets Children’s Services has been commissioned by the Council for Disabled Children to deliver Independent Support to young people and their families in partnership with local Information, advice and Support services (IASS), previously known as Parent Partnership Services (PPS), Local Authorities, and Parent Carer Forums (PCF).

W: http://www.coreassets.com/what-we-do/independent-support-service/


Disability aids & equipment

Caudwell Children

Caudwell Children provide family support services, equipment, treatment and therapies for disabled children and their families across the UK. We also run our Enable Sport programme for talented disabled athletes and our Destination Dreams holiday for children fighting life threatening conditions.
T: 0845 300 1348

Contacts for professionals covering Doncaster
Keller Mchenry
T: 07805 424925
E: keller.mchenry@caudwellchildren.com

Caroline Evans
T: 07964 356725
E: caroline.evans@caudwellchildren.com

For more information, please visit www.caudwellchildren.com

 DIAL Doncaster

Short-term Wheelchair Hire Service available

  • Sale of Radar Keys, Car Stickers and Blue Badge Holders
  • We also offer a wide range of information which includes fact sheets that cover a variety of topics including – Car Adaptations, Disabled Facilities Grant, Equipment Hire, Home Alarm Systems, Wheelchair Supply as well as many others. 

T: 01302 327800
E: advice@dialdoncaster.co.uk

For more information, please visit www.dialdoncaster.co.uk

 Doncaster Community Equipment Service - NRS

Doncaster Community Equipment Service is an integrated community equipment service commissioned by NHS Doncaster CCG and Doncaster Council to provide health and social care related equipment; such as walking aids, toilet raises, commodes etc. Assessments will be undertaken by an Authorised Prescriber who will usually be an Occupational Therapist, Physiotherapist or Nurse.

T: 0300 1000 243
E: enquiries@doncaster.nrs-uk.net

 Advice and Support for Adults

We provide support for:
◾ older people
◾ people with disabilities
◾ people with mental health problems
◾ people with learning difficulties
◾ people who misuse drugs or alcohol
◾ young offenders
◾ vulnerable people and those who may be being abused

E: adultcontactteam@doncaster.gov.uk

For more information, please visit the link below:

Care and Support to help you live independently

 Frenchgate Disabled Toilet

Frenchgate now provide a fully accessible changing / toileting /feeding area in the Frenchgate Centre above the standard of a Changing Places facility.

This is available for all children with disabilities who have personal care needs and also any disabled adults who require the same facilities. It includes ;

  • Changing bench
  • Height adjustable wash basin
  • Fold down rail
  • Privacy screen
  • Wash / dry toilet facility and H system track hoist

If you would like more information on the Frenchgate disabled toilet, you can contact the Aiming High team on:
T: 01302 862332
E: aiminghighbusinessunit@doncaster.gov.uk

 Disabled Facilities Grant

If you’re disabled and need to make changes to your home, you could get a grant from your local council to help with the costs. The changes can include:

  • widening doors and installing ramps
  • improving access to rooms and facilities - eg by installing a stair lift or a downstairs bathroom
  • providing a heating system suitable for your needs
  • adapting heating or lighting controls to make them easier to use

To request an assessment for an adult or child call the number or visit the link for further information below:

T: 01302 737391

W: Home improvements and grants

 South Yorkshire for Inclusive Living

We have a variety of services for disabled people and those living with long term conditions. Services include:

  • Physiotherapy
  • Occupational therapy
  • Information
  • Support at appointments
  • Help to increase confidence and reduce social isolation

T: 01302 892949

E: enquiries@sycil.org

W: www.sycil.org 


More information




Last updated: 05 February 2018 13:39:00