The terms to apply for the Alternative Dispute Resolution (ADR) service.
To use this service:
- you must have exhausted the business's complaints process
- your dispute must not have already been referred to the courts or another certified alternative dispute resolution provider
- you must apply to our service within 12 months of the trader indicating that they were unable or unwilling to resolve the matter through their internal complaints process
- the value of the claim must be between £100 and £50,000
- the dispute must not be frivolous or vexatious in nature
- you must apply in English and accept that the process will be conducted in English
- you must be an EU resident.
Last updated: 08 January 2018 09:49:40