For most people, remaining independent and being able to stay in their own home for as long as possible is really important. To help people achieve this, care and support at home is available for those who require additional support with household tasks, personal care or any other activity that allows them to maintain their independence and quality of life.
Doncaster Council works with a selected framework of care and support at home providers to offer specific support packages to Doncaster residents who need it.
A recent review of the current framework of providers and how residents are assigned their care provider has shown that improvements are needed. On the back of this review, Doncaster Council has updated its framework of providers and changed the ‘model’ it uses to match people who need care with the most relevant care providers.
The new model involves the allocation of strategic lead providers (SLPs) to six geographical zones across Doncaster. Further home care will be available through a framework of borough wide additional support providers (ASPs). SLPs will be the operational partner that works with the Council and Doncaster Clinical Commissioning Group (DCCG) to deliver significant improvements to the way care is delivered in each locality. The ASPs will be an additional resource to maintain a diverse market and choice for individuals.
This model is based around localities and this means that providers will be able to develop a good knowledge of the locality they work in, the people that use services in that locality and the community resources available for service users to access. The new model will also allow providers to be based closer to the people they are serving, reduce travel time for staff, improve response times and give more certainty about what time, and by which staff member, care will be delivered.
These changes may mean that a small proportion of people who currently receive care and support at home may need to change their existing care providers. These people will have been contacted directly by Doncaster Council to discuss their options and will be supported through a dedicated transitions team.
For any questions about the changes to the Care and Support at Home model, please contact 01302 736999.
- Your Care and Support at Home Information and Frequently Asked Questions
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- Flow Chart - Who is your current provider
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- Zone Breakdown
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