HOUSING
SERVICES 
HOUSING
SERVICES The Council owns and manages around 24,000 properties. These are a mixture of houses, flats, maisonettes, bungalows and some special schemes for older people.
Our Housing Services operate from Area Housing Offices. These are grouped into 6 Management Areas. There are several Area Housing Offices in each Management Area. A team of housing officers is based at each housing office. We also have a central office at The Council House and a Housing Advice Centre. The addresses and phone numbers of the offices can be found in USEFUL CONTACTS.
Your Area Housing Office is your main point of contact if you wish to discuss any aspect of your tenancy, or you just want general advice about your housing situation. For any repair or maintenance matters you need to contact the Repairs Call Centre. You can also access certain services on-line through our Housing Direct Service.
You can telephone your office. There are separate direct phone numbers for rent enquiries, tenancy matters and nuisance, or transfer and moving enquiries.
You may prefer to visit your office. Your enquiry will be handled initially by one of our reception staff. He or she will take details of your enquiry and may be able to give you an immediate answer. If not, he or she will put you in touch with a member of staff who can help.
You can arrange to see a Housing Officer in person at the office or in your home at a time convenient to both of you. If you want to see a particular member of staff it is best to make an appointment to be sure that he or she is available. Appointments can be made any time between 8.30 am and 5.00 pm Mondays to Fridays.
For addresses and phone numbers of Area Housing Offices see USEFUL CONTACTS.
All your repairs and maintenance enquiries are handled through a central call centre which is staffed 24 hours a day, 7 days a week. You can report a repair at any time. However, at night or at weekends we will only action emergency work.
You can access certain services through the internet. Our Housing Direct Service can deal with:
Before you can use this service you need to register with us to get a password. You can do this by getting a form from any Council reception desk, telephoning your area office or logging on to www.doncaster.gov.uk/housingdirect.
This is the headquarters of our housing service. It is where the management team is based. They deal with overall strategy and policy, and the provision of central services in support of the Area Offices.
Our Community Liaison Team is also based at this office.
This is a town-centre office where a team of specialist staff can provide advice and support to any member of the public who needs to find out about his or her housing options or who wants general advice about housing matters. The Housing Advice team is also responsible for dealing with:
This is a team of specialist operatives who carry out a range of tasks connected to our estates. They work alongside the Area Housing Offices and other Council departments to ensure that the areas where you live are clean and safe. Their duties include such activities as cleaning and general maintenance checks around our high and low rise blocks of flats, sheltered schemes and community halls. They also clear out and clean empty homes, and carry out certain minor repairs to estate footpaths, gullies and forecourts.
They have also been trained in the removal of graffiti, the safe disposal of rubbish, and drug related material, and the demolition of unsafe structures.
We have a team of staff who work closely with The Doncaster Federation of Tenants and Residents Associations, they provide advice, training and general support to tenant representatives and residents groups. See RESIDENT INVOLVEMENT. They are also responsible for carrying out consultation exercises and for publishing a newsletter called 'Housing Matters'. See USEFUL CONTACTS for how to contact the team.
Your First Point of Contact | Your Area Housing Office | The Repairs Contact Centre | Housing Direct Internet Service | The Council House | The Housing Advice Centre | Mobile Estate Warden Team | Community Liaison Team