CONTACTING
US
- You can contact us in the following ways:
- Our service hours are:
- When dealing with a repair request, we will:
- Please be aware:
You can
contact us in the following ways:
- Phone the Repairs Contact Centre - 737694
We have opened a central Repairs call centre. If you have a repair problem you should now call this centre not your Area Housing Office. The Contact Centre is staffed 24 hours a day so you can call about a repair at any time. However, at night and over weekends we will still only carry out emergency repairs.
Telephone conversations with our staff may be recorded for training purposes.
- Log onto our Housing Direct Internet Service.
You can report a repair through Housing Direct. You need to register with us first to get a password. You can do this by picking up a form from any Council office, telephoning your area office or logging on to www.doncaster.gov.uk/housingdirect.
- Visit or write to your Area Housing Office. For addresses
see USEFUL CONTACTS.
Our service
hours are:
- Office: Monday - Friday 8.30 am - 5.00 pm.
- Repair operatives: Monday - Thursday 8.00 am - 4.00 pm
Friday
8.00 am - 3.30 pm (apart from emergencies which are carried out 24 hours
a day).
When
dealing with a request, we will:
- give you as much information as we can about what work is to be done
and when you can expect it to be done by
- respond to emergencies 24 hours a day. Outside normal office hours
we may only make the situation safe. We will complete the repair as
soon as is practicable
- observe our stated standards of service. These are set out under
CUSTOMER COMMITMENT
in your Tenants' Handbook.
Please
be aware:
- whenever someone calls at your home on behalf of Doncaster MBC they
should wear an identification card. Always ask to see it to check that
they are genuine
- we may need to inspect your repair problem to decide exactly what
needs to be done
- outside normal service hours we will only respond to emergency repairs
- if you are unable to keep an appointment, please contact the number given on your repair acknowledgement letter
- if you have exaggerated the urgency of the problem to get an emergency
response, you will be charged for the additional costs involved
- you will be charged for the cost of repairing any damage you cause,
or for any repairs that cannot be regarded as fair wear and tear or
are your responsibility
- we advise you strongly to take out household contents insurance
- if the depot cannot keep an appointment, the operative will contact you.
You can contact us in the following ways: | Our service hours are: | When dealing with a repair request, we will: | Please be aware:
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