BATHS BASINS AND SINKS

Is it coming from a wastepipe? See 'Wastepipe leaking' below.
It is coming from a water supply pipe? See PIPES·TAPS.

Which waste is it: bath, basin, sink or shower? You are responsible for leaks from washing machines etc.
What is the problem, eg: joint leaking, pipe cracked? Can you contain the leak? DO NOT USE UNTIL FIXED.

What is causing the blockage?
Are any other fittings blocked, too? If you are in a flat, are other flats affected?
Where is the blockage: bath, basin, sink or shower? DO NOT USE UNTIL FIXED.
Have you tried to clear this yourself? You are responsible for trying to clear blockages before you contact us. See HANDY HINTS: Clearing a Blocked Waste or Toilet.

Where is it: bath, basin, sink, or on the supply pipe to your washing machine?
Is it a hot or cold tap? What type is it?
What is the problem, eg: tap dripping, stuck on or off, top come off?

How did this happen?
What is the extent of the problem?
You may be charged for damage.

You are responsible for repairing or replacing bath panels.

How did this happen? You may be charged for damage.
Where is the basin? What type is it: on wall brackets or on a pedestal?
What colour is it? An exact colour match cannot be guaranteed.

Who installed the shower? You are responsible for repairing showers you have installed without our permission.
What is the problem, eg: shower head loose or broken, shower tray cracked or broken, water too hot or too cold?
Does the head need cleaning? See HANDY HINTS: Descaling a Shower Head.
What type of shower is it: electric or mixer valve?

What is the problem?
Do you know what is causing it? Is it causing any other problems or damage?
Contact us with the details.