The Doncaster Metropolitan Borough Council Internet Repairs Book

The purpose of this book is to help us provide you with a fair, efficient and cost effective repairs service.

Before you ring us about a repair:

look up the problem on the relevant page to see what details we need to know. By giving us as much information as you can, you can help us get your repair problem fixed quickly. Staff may refer to the book when you discuss your repair with them
decide when someone can be at home to allow the contractor in and be present while the repair is being carried out.

Please let us know if you are hard of hearing or may have difficulty in getting to the door when someone calls.

Phone numbers and addresses of our Area Housing Offices and other useful contact numbers are given in USEFUL CONTACTS in the Tenants' Handbook.

If you are deaf or hard of hearing and have a mini-com system you can contact our
mini-com line 01302 734570.

If you need to use a non-dynamic, no-frames version, click here.

Use the "Quick Links" on the right to find the subject area you are looking for. Click the headings to expand the links underneath. Or go to Contents.

For a specific topic, use the Search facility on the right. Type in a keyword that relates to the topic you are looking for, select one below then either double-click or press "Go There". Or go to A-Z Index.

The Internet Repairs Handbook conforms to the W3C Level Triple-A Standards.

[ Contents | A-Z Index ]